Hotels near Baidu USA, Sunnyvale

The stay at DAYS INN & SUITS BY WYNDHAM SUNNYVALE was just such a horrible experience. When I arrived at 8:00pm, the lobby was closed and there was no one at the lobby. It had a sign that says ”We will be back in 15 minutes.” It was raining and cold so I called the number on the sign. It went to a voicemail in Spanish. I waited for 20 minutes and the desk clerk JULIO finally showed up. JULIO was very RUDE. No greeting. No apology. I asked him where I could get the free breakfast. He said ”NO BREAKFAST!” I told him that it was on the website. He just said, ”THE WEBSITE IS WRONG!” Well, if it's wrong, FIX IT! I chose this place because it had breakfast! Around 9:00pm, I had a question so I went to the lobby. The door was closed AGAIN with the same ”Be back in 15 minutes” sign. After I waited for another 20 minutes, JULIO showed up and said, ”What?” That's not how you treat customers! When I was checking out, the lobby was closed again with the sign. I've stayed in many places but this was the first time that the desk clerk was ALWAYS gone! I couldn't return the key and there were other customers trying to find the desk clerk too. I just gave the key to the maid nearby. Apparently, I see on the website that there are A LOT of customers having similar horrible experiences. The owner is responding to all reviews but they are NOT changing anything. That really tells us that they DON'T care about customers. Owner, if you are saying that you are disappointed, DO SOMETHING ABOUT IT! I should have read the customer reviews before booking... It was supposed to be a fun trip for me but it just ruined my trip. I completely lost trust with Days Inn & Suites. I will report this to the Days Inn & Suites corporate.

The hotel was extremely clean and service is really excellent. Location is very safe and convenient.

Wonderful experience. Hotel is very clean, everyone working there is friendly and welcoming. Location is perfect us for dine out and meet people. We see a lot of cars in the parking at night (free parking) but hotel is very quiet, so we could sleep well. We loved the hotel.Thank you very much!!

We went to see the 49 ers preseason game and my husband booked this room. Although we checked in pretty late and when we got to our room there were two ants in the bathroom by the shower tub, I told my husband and he said babe let’s go get something to eat so we left and went to get pizza and wings, when we got back we were eating and went took a shower fell asleep. My husband woke up at 6 am a turn the light on and wakes me up to tell me that the table is covered in ants and our food and clothes omg I was so pist off and called down to the front desk the lady said her manager was not there and to call back Monday. My husband was taking a shower and I told hi. He went down stairs to the front desk and told the lady about our room being infested with ants , she basically told him manger was not there so he got pist and told the lady look your telling me i have to wait in the room that’s infested with ants until 12 noon I don’t think so, she gave him a different room and said we’ll you’ll have to talk to the manager on Monday he said she was rude . We were able to get a different room and went to eat breakfast which was excellent and after that we went swimming in the pool it was very nice .overall, the hotels is a very nice quiet place we will definitely stay there again , but we will talk to the manager about our situation

It is very convenient around, there are supermarkets and lots of places to eat.

The guy at the front desk of the hotel is Iranian. He has been to China before. He was very enthusiastic to see Chinese people check in. He kept chatting with my husband and asked if we wanted to delay check out. After we checked in, he gave us water and snacks. The hotel was very quiet, but the bedding was not very comfortable. Fortunately, we brought our own.

Cupertino hotel is a great hotel. Staff are friendly and accommodating. Heated pool so you can swim or like me workout in water all year round , plus a jacuzzi. Has its own little ecosystem with trees and plants accompanied by few birds that visit. Happy hour and breakfast. Location is 45 minutes form San Fransisco and only 10 minutes from San Jose city centre. Next to it is ready shops for all your needs , restaurants.

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

Don’t expect to get any rest at this DoubleTree. We booked a hotel room for 3 nights. Room 201, the East wing of the hotel, right next to the retail shops (Marshalls), and above their delivery dock and industrial trash compactor. The rooms were nice & clean. However, you will not be able to have a restful stay at all. Friday night, we were awakened at 3:30am, by a big rig truck, delivering or picking up something. Not sure if it was working for the hotel or the retail, but after this, it was not easy to fall asleep again. Song with this nuisance the doors below us (staff entrance) would open and be slammed non-stop for the next hour. Saturday morning we told the front desk staff about the issue. They said they would move us on the other side of the hotel, but they had to wait for guests to check out (which they assured us they would have) and they could hold a new double room for us. We told them we would be back later after our event, to get the room. Later that day, upon returning to the hotel around 4pm, we came back to the front desk, there was new shift working the front desk. They told us they did not have a new room for us, and that they were fully booked, and were “prioritizing large groups” and did not have a new room for us. Extremely disappointing! Nothing we could do. The next issue was Monday morning. Awakened again, by the hotels laundry delivery service truck at 6am!!!! Rolling his Containers into and out of the truck, using the load lift gate each time. The rooms should be made sound proof, with sound proof windows as well. The hotel should also have an agreement with the retail businesses to not disrupt hotel guests with their deliveries and use of the trash compactor in the middle of the night! Bottom line, the fact that guests could not have a restful nights stay at a hotel, is not good for a hotel! I mean, isn’t this the main purpose for hotels?! For guests to be able to sleep comfortably without disruption?! So beware of this HUGE issue if you decide to actually book a room with this DoubleTree Hilton Hotel.

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