Novotel Samator Surabaya Timur Reviews
Novotel Samator Surabaya Timur
Jl. Raya Kedung Baruk No.26-28, Kedung Baruk, Kec. Rungkut, Surabaya, East Java, 60298, IndonesiaView Hotel Details
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Novotel Samator Surabaya Timur Guest Reviews
4.6/5
Great
197 review
Verified reviewsLocation4.4
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(197)
Positive reviews(194)
Reviews with photos/video(83)
Awesome stay(53)
Clean and tidy(29)
Friendly host(24)
Delicious breakfast(16)
Great location(13)
Great value for money(11)
Negative reviews(3)
Half a DINK
Superior Twin Room
Stayed in Apr 2024
Couples
8 review
Great
Posted on May 12, 2024
Upon booking I was not aware the hotel was not in the city centre, and therefore was about 30-40 minutes away from the malls.
However, what it lacks in proximity it makes up for in service and cleanliness. Room service food was very yummy, and I loved the 2000s emo songs played by the bar. I particularly enjoyed the breakfast buffet which even had a popcorn and cotton candy machine, as well as chocolate fountain for children on Sunday. Their waffles and latte from their coffee machine were amazing!
Oh, but the sink in the bathroom did leak (see picture) :/
Response from Property: Dear Half a DINK, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the service, cleanliness, and the amenities we offer at Novotel Samator Surabaya Timur. Your kind words about our room service food, breakfast buffet, and coffee machine are truly appreciated. We sincerely apologize for the inconvenience caused by the leaky sink in your bathroom. Rest assured, we will address this issue promptly to ensure our guests' utmost comfort. Your feedback is invaluable to us, and we hope to welcome you back for another pleasant stay. Warm regards, David C. KalaloGeneral Manager
ChantalMulia
Superior King Room
Stayed in Jul 2024
Booked for others
36 review
Outstanding
Posted on Jul 14, 2024
Frendly staff ππππ
ππππππππππππππππ
Response from Property: Dear ChantalMulia, we are delighted to hear that you found our staff friendly. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon. Best regardsDavid C. KalaloGeneral Manager
Kim Lun Kuan
Superior King Room
Stayed in Apr 2024
Business travelers
51 review
Outstanding
Posted on Apr 6, 2024
Hotel with a good location. And have nice swimming pool.. And the night view from hotel very nice.
Response from Property: Dear TSHK6bxj3nl****, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's convenient location, lovely swimming pool, and the beautiful night view. We look forward to welcoming you back soon. Best regards, David C. KalaloGeneral Manager
Tshidi
Deluxe King Room
Stayed in Mar 2024
Couples
27 review
Great
Posted on Mar 12, 2024
Massive hotel with just as many guests coming in and out.
Food:
Breakfast wasnβt always good. Thereβs limited variety. I think the Food Exchange restaurant is a tad bit too small for the size of the hotel.
The new Heritage restaurant on the other hand, is amazing. The buffet dinners were spectacular every night.
Amenities:
The pool and pool bar are great places to hang out. But you kinda need to schedule your pool time well because thereβs unofficial peak times for families with kids. Depending on your family/preferences, you might aim for those times or completely avoid the pool at that time.
Room:
Large and spacious. We had a great city view. I didnβt appreciate the lack of hand towels in the bathroom. Everything else was up to standard.
Response from Property: Dear Tshidi, Thank you for sharing your detailed feedback with us. We are delighted to hear that you enjoyed the amenities at our massive hotel, especially the new Heritage restaurant and the pool area. We appreciate your kind words about the buffet dinners and the spacious room with a great city view. Your comments about the breakfast variety and the size of the Food Exchange restaurant have been duly noted for our future improvements. .Regarding the hand towels in the bathroom, we apologize for the oversight and will address this with our housekeeping team. Thank you for highlighting the unofficial peak times at the pool, which can be useful information for our guests. We hope to welcome you back soon for another pleasant stay. Warm regards, David C. KalaloGeneral Manager
STSF
Superior King Room
Stayed in Jan 2024
Friends
6 review
Amazing
Posted on Jan 17, 2024
Hotel near to airport. About 7-8km away. Room is clean and modern looking. Breakfast is buffet style and lots of variety of food to choose from.
Hotel near to shopping mall like Galaxy mall and Tunjungan plaza. 7-8km by taxi.
Hotel staff are helpful. Definitely will stay here again if visiting Surabaya again.
Response from Property: Dear STSF,We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. And I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,David C. Kalalo General Manager
Anonymous User
Superior Twin Room
Stayed in Dec 2023
Friends
15 review
Outstanding
Posted on Jan 5, 2024
Nice, Convenient. Near the airport.
The room is clear.
Can order meal in the room.οΏΌ
Response from Property: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. And I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,David C. Kalalo General Manager
Guest User
Deluxe King Room
Stayed in May 2024
Business travelers
26 review
Very Good
Posted on May 31, 2024
It's a busy hotel especially using the lift and during breakfast.
Overall is nice hotel and next to office tower.
Response from Property: Dear Guest, thank you for your positive review. We appreciate your feedback about the busy times in the lift and during breakfast. We are glad you found our hotel nice and conveniently located next to the office tower. We hope to welcome you back soon. Best regards, David C. KalaloGeneral Manager
Musarrat Salam
Superior King Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 10, 2024
The hotel room was so clean and the bed were so soft. We loved it!!
Response from Property: Dear Musarrat Salam,We are delighted to hear that you enjoyed the cleanliness of our hotel room and the comfort of our soft beds. Thank you for your kind words! We look forward to welcoming you back soon. Warm regards,David C. KalaloGeneral Manager
Π ΡΡΠ»Π°Π½
Deluxe King Room
Stayed in Apr 2024
Business travelers
12 review
Amazing
Posted on Apr 23, 2024
Very clean hotel with great personnel. Has a good location in terms of my needs.
Response from Property: Dear Ruslan, Thank you for your positive feedback! We are glad that you liked the cleanliness of the hotel and the service of the staff. We hope that the location of the hotel fully met your needs. Best regards,David C. KalaloGeneral Manager
Sean
Deluxe Twin Room
Stayed in Oct 2023
Friends
7 review
Amazing
Posted on Oct 29, 2023
Good location and nice hotel
Response from Property: Dear Sean,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager
EstrellaNina
Superior King Room
Stayed in Oct 2023
Couples
12 review
Outstanding
Posted on Oct 9, 2023
Super awesome hotel!
Response from Property: Dear EstrellaNina,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager
DvD@HK
Superior Twin Room
Stayed in Nov 2023
Business travelers
17 review
Great
Posted on Dec 6, 2023
Clean and good hotel group.
Wonderful breakfast in Novotel Samator.
This was my second time stay in Novotel.
For me, I will strongly recommend staying with Novotel will be good choice for who requested on quality.
Response from Property: Dear Siu Yeung Davies,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager
Shazwanis
Superior King Room
Stayed in Nov 2023
Family
5 review
Posted on Nov 16, 2023
The parking access quite far when the close the side door. Need to go out from the main door. The hotel gv twin bed instead of king bed. The reason is fully booked. This is not acceptable bcz i have booked since few months back.
Response from Property: Dear Shazwanis,Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David C. KalaloGeneral Manager
Anonymous User
Deluxe Twin Room
Stayed in Feb 2024
Family
3 review
Very Good
Posted on Mar 3, 2024
Pleasant stay @ Novotel. Friendly service by all level of staff.
Response from Property: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. And I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,David C. Kalalo General Manager
Andrianto
Superior King Room
Stayed in Apr 2023
Family
1 review
Very Good
Posted on May 25, 2023
Just really good. The service, ambience, all really good Will come back realy soon
Response from Property: Dear Andrianto,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager