Quest Hotel Darmo - Surabaya by Aston Reviews
Quest Hotel Darmo - Surabaya by Aston
Jl. Ronggolawe No.27 - 29, Wonorejo, Kec. Tegalsari, Surabaya, East Java, 60264, IndonesiaView Hotel Details
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Quest Hotel Darmo - Surabaya by Aston Guest Reviews
4.4/5
Very Good
319 review
Verified reviewsLocation4.5
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(319)
Positive reviews(311)
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Awesome stay(58)
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Great location(14)
Parking difficult(9)
Great value for money(9)
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Negative reviews(8)
Polka13
Executive Suite
Stayed in Aug 2024
Family
9 review
Posted on Sep 2, 2024
It was a good price for an executive suite room! There was a bathtub, large room & bed, sofa, desk, fridge, all for around IDR 600K for a night.
The lighting was so bright (which I like) because it had 2 windows and you could see the pretty sunset in the west side! Bed was comfy and pillow didn't smell at all. AC and fridge was cold enough.
But the amenities were too standard, we didn't even get a shower cap or hand soap at the sink. They only provided one for all "soap-shampoo-conditioner" at the shower which was nice for the environment, and cotton buds.
The breakfast was so standard and they charged my son (this is the first time in any other hotel). Luckily it was for a small amount of money.
Overall it was a pleasant stay because my son and husband love having a bath at the bathtub (we don't have any in our house). Oh and the smart TV provides youtube and prime videos. Perfect for a weekend-getaway!
Andios
Superior Room
Stayed in Jul 2024
Business travelers
2 review
Very Good
Posted on Jul 16, 2024
The location is great, in the heart of Surabaya. The staff is friendly and helpful. The room is fine. Overall it's okay.
yrahmawati
Suite
Stayed in May 2024
Couples
4 review
Great
Posted on Jun 2, 2024
Got upgraded to junior suites, thanks to hotel front officer. Unfortunately, our room was very hot because it is on the highest floor. Bathroom was great with shower and bathub.
Guest User
Superior Room
Stayed in Dec 2023
Solo travelers
1 review
Outstanding
Posted on Dec 12, 2023
Nice place and room will come again next time. Thank you for the experience
RXT Digital
Deluxe Room
Stayed in Jun 2024
Business travelers
73 review
Posted on Jun 8, 2024
Its really need renovation ASAP, the service was good, but the room a bit disappointed
Response from Property: Dear Mr RXThank you for sharing your feedback with us. We deeply regret that your room did not meet your expectations and understand how this impacted your overall experience. While we're pleased to hear that you were satisfied with our service, we recognize the importance of a comfortable and well-maintained environment.We are currently in the process of planning renovations to address these issues and improve our facilities. Your comments are invaluable in helping us prioritize our efforts to ensure all our guests have a pleasant stay.Please accept our sincere apologies for the inconvenience. We hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a much improved experience.RegardQuest Hotel Darmo Surabaya
Fico
Superior Room
Stayed in Mar 2024
Family
36 review
Outstanding
Posted on Mar 2, 2024
Oookkkkkeeeeeeee bgt
nana
Deluxe Room
Stayed in Oct 2023
Business travelers
21 review
Very Good
Posted on Oct 14, 2023
Highly recommend the Superior Room for an affordable staycation. The breakfast service is nice. But, you have to be patient with the lift and make sure you double check the availability of the non-smoking room before making reservation.
Wrang
Superior Room
Stayed in Apr 2024
Business travelers
2 review
Posted on Apr 7, 2024
No various food for breakfast and services slow to fulfill empty food ....room number 1001 is strange room with ugly design in bath room also narrow praking
Response from Property: Dear Mr WrangI'm terribly sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience you've encountered during your stay. Your feedback is invaluable to us, and rest assured, we are taking immediate steps to address the issues you've highlighted. We strive to provide a delightful experience for all our guests, and it's disheartening to learn that we fell short of your expectations. Your comfort and satisfaction are our top priorities, and we're committed to making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else we can do to assist you further, please don't hesitate to let us know.Quest Hotel Darmo Surabaya
Ello Zahra
Deluxe Room
Stayed in Jun 2023
Business travelers
7 review
Outstanding
Posted on Jun 18, 2023
nice hotel and nearby to attraction. I had work at West Surabaya but stay at the center was a great decision. Near to the cafes and restaurants. also you can meet the car free day on sunday morning!
the bed at quest always excellent and minimum noise.
Response from Property: Dear Sir/Madam Ello Zahra,Thank you very much for choosing Quest Hotel Darmo Surabaya as your lodging and for taking your time to write a review about our hotel services. We are very happy to hear that you were satisfied with our service/product quality. We strive to continue to provide the best for our customers. Thank you for giving us your support. We are happy to wait for your return to Quest Hotel Darmo Surabaya. Warm regards, Management Quest Hotel Darmo Surabaya
JUNIATI
Superior Room
Stayed in Feb 2024
Family
4 review
Very Good
Posted on Feb 13, 2024
Satff are friendly checkin and chek out fast and easy.. Room is big and clean.
NIZAL ANGGORO
Deluxe Room
Stayed in Aug 2023
Solo travelers
1 review
Outstanding
Posted on Aug 26, 2023
You can smoke inside the room.
Response from Property: Dear Mr Nizal , Thank you very much for choosing Quest Hotel Darmo Surabaya as your lodging and for taking your time to write a review about our hotel services. We are very happy to hear that you were satisfied with our service/product quality. We strive to continue to provide the best for our customers. Thank you for giving us your support. We are happy to wait for your return to Quest Hotel Darmo Surabaya. Warm regards, Management Quest Hotel Darmo Surabaya
masyita nahad
Superior Room
Stayed in Nov 2023
Business travelers
76 review
Outstanding
Posted on Dec 16, 2023
Not bad. I really love the breakfast and the room is very comfortable
Honesty man
Superior Room
Stayed in Jan 2024
Solo travelers
13 review
Great
Posted on Jan 9, 2024
Good hotel. Recommended when you stay in Surabaya
Gusti Pradhana
Superior Room
Stayed in Apr 2023
Couples
9 review
Outstanding
Posted on May 30, 2023
nice place
Guest User
Superior Room
Stayed in Mar 2023
Travel with friends
1 review
Great
Posted on Mar 9, 2023
Bagus & nyaman
