Hotel Gunawangsa Merr

Hotel Gunawangsa Merr Reviews

Hotel Gunawangsa Merr

Jl. Raya Kedung Baruk No.96, Kedung Baruk, Kec. Rungkut, Kedung Baruk, Rungkut, Surabaya, East Java, 60298, IndonesiaView Hotel Details
Hotel Gunawangsa Merr
Hotel Gunawangsa MerrHotel Gunawangsa MerrHotel Gunawangsa Merr
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1 night

Hotel Gunawangsa Merr Guest Reviews

4.3/5
Very Good
68 review
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.1
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All reviews(68)
Positive reviews(67)
Reviews with photos/video(26)
Friendly owner(7)
Negative reviews(1)
Guest User
Deluxe Room
Stayed in May 2024
Travel with friends
33 review
4.7/5
Amazing
Posted on Jun 2, 2024
Locations is close to aiport , i like it . The service is quite good, easy transportation
muhammad
Deluxe Room
Stayed in Jul 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jul 13, 2024
very good place good food , and the staff is very kind to us, just nice
Siti Salwani
Junior Suite
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 17, 2024
Hotel very clean, food very delicious
Response from Property: Dear Mrs. Siti SalwaniWarmest Greeting from Hotel Gunawangsa Merr SurabayaThank you very much for taking your precious time to write the feedback on your recent stay with us. We are delighted to hear that you enjoyed the stay, here we always strive to maintain our standard of services and products to a high level to meet our guest satisfaction. Kindly be informed that we are available 24 hours to assist your needOnce again thank you for your review, and we are looking forward to welcoming you back in the future.Best regards,Yanies PermatasariAsst. Front Office Manager
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noviana
Deluxe Room
Stayed in Jul 2023
Family
1 review
4.7/5
Amazing
Posted on Oct 3, 2023
Overall good just a bit old and the ac not working well that time maybe need service
Guest User
Deluxe Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Sangat nyaman
Guest User
Deluxe Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Nov 16, 2024
Very GooD
Riska Arimbi
Family Suite
Stayed in Jul 2022
Family
3 review
3.2/5
Posted on Jul 9, 2022
The room I give rate 3 - arrived at the room , smell , floor dirty , bed sheets got stain, towels looks old- this place need more more more maintenance. Sofa skin is rough, the linen colour old, door balcony is unsafe, fridge dirty and not clean (stain and hair under the freezer) 🙈🙈. The electric sockets most of them is loose. Breakfast not much choices (the veggies doesn’t look fresh)- the price is way too much for 4 nights stay at family room (which is far away from the expectation and smelly) the photos is completely not same in real room. I really disappointed and the price way too much (family room). I hope the hotel management fix that problem or don’t sell that room. Thank you 🙏
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mickey
Deluxe Room
Stayed in Mar 2023
Family
1 review
4.5/5
Great
Posted on Mar 15, 2023
Overall bagus....
History_maker
Deluxe Room
Stayed in Sep 2022
Solo travelers
22 review
3.5/5
Posted on Dec 15, 2022
Not so clean
Guest User
Deluxe Room
Stayed in Aug 2024
Travel with friends
13 review
4.2/5
Very Good
Posted on Aug 19, 2024
Overall it's OK, the environment is nice and beautiful, but the hygiene of the bathroom needs to be improved
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Response from Property: Dear Beloved Guest"Warmest greeting from Hotel Gunawangsa MERR Surabaya"Thank you for your time to sharing your experience during your stay. Your comments are valuable for improving our service quality and delivering the excellent service always.I would like to apologize for the inconvenience that you experienced. It's our concern to improve our property facilities and deliver excellent service to our awesome guestsWe do hope we have a chance to welcoming you again, and extended our service to you at Gunawangsa MERR Hotel SurabayaBest regards,Yanies PermatasariAsst. Front Office Manager
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Anjely Anwar
Deluxe Room
Stayed in Dec 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 6, 2025
촣아요 good and clean
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Guest User
Deluxe Room
Stayed in Jul 2024
Family
6 review
4.2/5
Very Good
Posted on Aug 2, 2024
The hotel is not bad, the price is affordable, and the cost performance is good. It can be used as a transitional place to stay. I just booked a hotel randomly because of the flight time and slept for one night, so I think it is OK. The swimming pool is not very clean, probably because there are too many people. The hotel is longer.
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MyNata
Deluxe Room
Stayed in May 2024
Couples
20 review
4.5/5
Great
Posted on May 28, 2024
good service, you can check in early with an additional fee cold AC strategic location
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Anonymous User
Deluxe Room
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 22, 2024
Check in, check out, fast response, friendly and guaranteed 100 thousand cash or ID card, first you enter straight away, the bathroom door is open and it smells of urine, please improve the cleanliness of the bathroom, for the pool the view is directly on the road and the river, in the morning it's not hot because the sun is covered by the building, it's very comfortable.
Original TextTranslated by Google
Response from Property: Dear Beloved GuestSalam hangat dari Hotel Gunawangsa MERR SurabayaTerima kasih Ibu/Bapak sudah meluangkan waktu untuk menulis ulasan mengenai Hotel kami. Mengenai informasi yang Ibu/Bapak sampaikan, sudah kami teruskan ke Management & Department terkait. Mohon maaf atas ketidaknyamanannya selama menginap. Ulasan Ibu/Bapak, sangat berarti, agar kami dapat meningkatkan pelayanan & fasilitas kami kedepannyaSekali lagi, terima kasih atas ulasan Ibu/Bapak, kami tunggu kedatangan kembali menginap di Hotel Gunawangsa MERR. Kami standby 24 jam, untuk dapat membantu Ibu/BapakSalamYanies PermatasariAsst. Front Office Manager
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Guest User
Family Suite
Stayed in Sep 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Sep 3, 2024
The service is very good. The room is very old. We stayed there mainly to catch the flight. The service was really good. They helped us communicate with the driver. I am very grateful to them.
Original TextTranslated by Google
Response from Property: Dear Beloved Guest"Warmest greetings from Hotel Gunawangsa MERR Surabaya"Thank you very much for taking your precious time to write the feedback on your recent stay with us. We are delighted to hear that you enjoyed the stay, especially regarding our service that match your expectation Regarding the room that look very old, will be our next project and it starts with repair and replacement the parakeet. Your comments are valuable for improving our service quality and delivering the excellent service always. I would like to apologize for the inconvenience that you experienced. It's our concern to improve our property facilities and deliver excellent service to our awesome guestsKindly be informed that we are available 24 hours to assist your need Once again thank you for your review, and we are looking forward to welcoming you back in the futureBest regards,Yanies PermatasariAsst. Front Office Manager
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