Grand Swiss-Belhotel Darmo Reviews
Grand Swiss-Belhotel Darmo
Jl. Bintoro No.21 - 25, DR. Soetomo, Kec. Tegalsari, Surabaya, East Java, 60264, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Grand Swiss-Belhotel Darmo Guest Reviews
4.6/5
Great
172 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(172)
Positive reviews(170)
Reviews with photos/video(48)
Awesome stay(52)
Clean and tidy(30)
Great service(26)
Great location(16)
Delicious breakfast(13)
Great value for money(8)
Negative reviews(2)
Anonymous User
Deluxe King Room
Stayed in Sep 2024
Couples
47 review
Outstanding
Posted on Sep 24, 2024
Nice hotel. Strategic. Clean. Nice staff. Comfort hotel good
Response from Property: Dear Valued Guest,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Mei Liani
Deluxe Twin Room
Stayed in Jul 2024
Family
6 review
Very Good
Posted on Aug 17, 2024
The room is clean, fresh liok after renovation. Indoor pool is small, yet still comfortable and functional.
Response from Property: Dear Ms. Mei Liani,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
RXT Digital
Deluxe King Room
Stayed in Sep 2024
Business travelers
85 review
Posted on Oct 2, 2024
Not Bad, but really need improvement the Service Quality and food Quality. The foor Quality was very poor, this Hotel food, not worth for the Five Star Hotel.
Response from Property: Dear Mr. / Ms. RXT Digital,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
mohd radzi ramli
Deluxe King Room
Stayed in Aug 2024
Business travelers
6 review
Posted on Aug 22, 2024
I have check out from executive room after 2 nights stay. I find out this deluxe room almost same with the executive room I stay before. In term of the amenities, this room they did not provide a coffee machine and the price low way cheaper from my previous so call executive room. Instead this room I get higher floor.
Room just ok but not up to 5 star level . Basic amenities. No bathroom scale , no pillow menu , not even welcome drink offer even though stated welcome drink complementary.
Lift landing carpet pretty old . Toilet smelly from the drainage . No shop surrounding dark in the night.
Breakfast sufficient, but bakery/ pastry counter just a waste. Should change to baked flour counter. Tasteless.
Overall ok and might be superb for those not a frequent traveller.
Response from Property: Dear Mr. Ramli,Warmest Greetings from Grand Swiss-Belhotel Darmo Surabaya,Thank for taking the time to share with us your experience at Grand Swiss-Belhotel Darmo Surabaya. Iwould also like to thank you for extending your stay with us at different room category – Deluxe room.As per your reservation made through two different online travel agents you were accommodated in theExecutive Room for the first two nights and in the Deluxe room for the third night.The Executive room is surely more spacious by 3 sqm than the Deluxe room. Coffee making machine isprovided in Executive Rooms and Suites. Whereas all Deluxe rooms are provided with a set of tea andcoffee facilities including creamer, low calorie sugar, white and brown sugar, and electric kettle. Teas,coffees, creamers, and sugar are replenished on a daily basis. Free flow complimentary welcome drinkis provided at the lobby lounge where guest may enjoy the welcome drink anytime, they wish. Ourcomplete wide range breakfast has so far been one of our strengths where rotation, review, andbenchmarking are carried out regularly to maintain our quality and competitiveness in the industry.As you may be aware, all our guest rooms are equipped with internet protocol televisions (IPTV) thatfeature and provide our guests with comprehensive digital information including food and beveragemenu. Moreover, every guest room is equipped with IP mobile phone unit that enables guests to accessinformation on hotel facilities, food & beverage menu and even browse internet for the world latestupdate. Your comment on the lift landing carpet, smelly toilet drainage are noted with thanks for ourfurther followWe always strive to provide our customers with the best possible services and also to attend to andfulfil the need of our guests in order for them to have most convenient and enjoyable experience withus.. Even though I prefer to receive positive feedback but comments like yours will surely help us tomaintain and improve our quality of service. Thank you.Sincerely Yours,Diaz YonadieGeneral Manager Grand Swiss-Belhotel Darmo Surabaya
BhattacharyaBhaswati
Deluxe King Room
Stayed in Jul 2024
Business travelers
1 review
Great
Posted on Aug 4, 2024
I was in Surabaya in connection with a conference at Uni Airlangga. The hotel was a bit far from the venue but I enjoyed staying at the hotel. Ika in the Delishop and Putri in the breakfast room were very kind.
Response from Property: Dear Mr. A/ Ms. BhattacharyaBhaswati,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Gooners88
Deluxe Twin Room
Stayed in Dec 2023
Family
2 review
Outstanding
Posted on Jan 5, 2024
Front office staff is friendly, service also excellent, the breakfast is many kinds of menu and delicious food..
Response from Property: Dear Gooners88, Thank you for your review and share your experience. We are happy that you have a memorable stay recently and we hope we can serve you again on another occassion. Warm Regards, Agung AnggoroRegional Operations Manager
ardian sudharto
Deluxe King Room
Stayed in Jul 2024
Couples
18 review
Very Good
Posted on Jul 16, 2024
bathroom soo stinky
they didnt clean bathrooms trash from previous guess when i was check in
Response from Property: Dear Mr. ardian sudharto,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Anonymous User
Deluxe King Room
Stayed in Jul 2024
Couples
12 review
Amazing
Posted on Sep 9, 2024
affordable 5 star hotel. the breakfast is really good, nice staff, and the room is spacious.
Response from Property: Dear Valued Guest,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
ThomasNgu
Deluxe King Room
Stayed in Aug 2024
Couples
10 review
Great
Posted on Sep 3, 2024
Very pleasant stay. Very friendly staffs. Highly recommended
Response from Property: Dear Mr. ThomasNgu,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Guest User
Deluxe King Room
Stayed in Nov 2023
Couples
3 review
Outstanding
Posted on Nov 11, 2023
Good service and helpful people when we were staying in the hotel
Response from Property: Dear Value Guest,Thank you for taking time to write a review and share your experience. So happy that you like ouir service and our hospitality. We will share this positive review to all teams and it will motivate us to always provide the best experience to our guests. Once again thank you and we hope our accommodation will be your first priority when you travel again to Surabaya.Kind Regards,Deddy SasmitaGeneral Manager
Guest User
Deluxe King Room
Stayed in Nov 2023
Business travelers
1 review
Amazing
Posted on Nov 18, 2023
Nice and friendly staff.
Towels are rather dated though.
Response from Property: Dear Value Guest,Thank you for taking time to write a review. So happy to hear that our staff hospitality can meet your expectation. however, we do apologize that for some point did not meet your expectation. We will review your feedback and take a necessary action to avoid this such things happen again. Once again thank you and we hope we can serve you again on another occassion.Kind Regards,Deddy SasmitaGeneral Manager
Anonymous User
Deluxe King Room
Stayed in May 2024
Travel with friends
1 review
Outstanding
Posted on May 4, 2024
All is good about the hotel TANTRI is very nice!!! :)
Response from Property: Dear Value Guest,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Guest User
Deluxe Twin Room
Stayed in Jul 2023
Business travelers
62 review
Outstanding
Posted on Jul 14, 2023
Second time stay this hotel for business trip. Good location
Response from Property: Dear Annie,Thank you for taking time to write a review and share your experiences. Your positive feedback will motivate us to always give the best service and we hope we can serve you again in the future.Kind Regards,Okkie HandokoAssistant Revenue Manager
Anonymous User
Deluxe Twin Room
Stayed in Nov 2023
Travel with friends
1 review
Posted on Nov 14, 2023
We arrived at the hotel 1.30pm and can't check in, so we wait till 2pm, but still can't! Finally we got the room at nearly 3pm!!! How can a hotel let a reserved guest waiting for 1 hour??? And when we get in, the towel had some dirt on it. Totally been pissed off for this booking and don't recommend at all!
Response from Property: Dear Value Guest,Thank you for taking time to write a review. First of all, please allow me to extend our sincere apologize towards your experience. Your feedback are noted and we will work our best to avoid this such things happen again in the future. Once again than k you for your honest feedback and we hope we can regain your trust and we have an opportunity to serve you again on another occassion.Warm Regards,Deddy SasmitaGeneral Manager
GarminLiu
Deluxe Twin Room
Stayed in Nov 2023
Family
1 review
Very Good
Posted on Nov 7, 2023
Appropriate service etiquette,but Call service too slowly,
I pressed the service bell and asked for help to deliver water. I waited for about an hour before it was delivered.Accommodation for 2 people, but given 1 bath towel and 1 toothbrush.It is good for the greater good.
Response from Property: Dear GarminLiu,Thank you for taking time to write a review. Thank you for your compliment for our service etiquette. However, we do apologize that for some points did not meet your expectation. We will review and take a necessary action avoid this such things happen again in the future.Once again thank you and we hope we can regain your trust and give you a better stay experience on another occassions.Kind Regards,Deddy SasmitaGeneral Manager