Hotel Ostria

This hotel staff is very cooperative & facilities of hotel &totally clean hotel. I am impressed with bed & bathroom also. This is more relatable hai

Nice and comfortable stay

The stay was excellent, the room was big, neat and clean. The bathroom size was good. Nice place to stay.

Other than the room size there is nothing worth mentioning of this hotel. The staff is rude and unwelcoming. I was with my wife and 4 yr old kid. The manager still insists on seeing our marriage certificate since my wife still uses her maiden surname. Then he gives his perspective on how it only takes 10 days to change the surname. I do not understand who are these type of people to advice others. Breakfast options in the package are only 3 items in veg and nothing in nonveg. This is never told till the time you order. The manager says that non veg is not made in the kitchen so its not offered in the complimentary breakfast. Dont understand this logic and why we have to pay separately for the same and its not complimentary. After placing a breakfast order u have to follow up or no one bothers of what u have ordered. The second day breakfast was not given since the person who we placed an order changed shifts and did not bother telling the other staff. So we missed on the second day breakfast. All these appear to be really cheap tactics adopted by the people managing the premises. Pls be true to your customers so travellers feel welcome at your hotel. Suggestion to fellow traveller's, just book a room. Interact less with the staff and eat out. As for the management of this hotel, pols train your staff on customer service. This is definitely the most pathetic customer experience i have had at any hotel.

Room's bed could have been set as 2 single beds instead of queen and could have saved the trouble choosing the right room.

Clean and well managed location is also good food is good quick response at room service and lift service is also good

It was an excellent experience staying at ostria very good staff helpful and well behaved, the location is also very good

Location is good as it's only 300 metres away from railway station. Food was tasty and rates are satisfying. Room is spacious and all facilities are available.

Really superb experience. Atmosphere of hotel also great. Staff behaviour are so nice. And price and discounts provide by app also great. Want to recommend other also his for stray in surat.