Guest User
November 10, 2024
There was no service. I waited 20 minutes to check in. There was only one customer in front of me. The three receptionists were sleepwalking. I had to load my luggage and push it to the room by myself. The same thing happened when I checked out. The cleanliness was basically OK. We booked a two-bedroom, one-living room room for two people. There was dust and potato chip crumbs in the corners. The front desk clearly told us that there would be no cleaning because we were staying for 4 days and 3 nights, so we could change the bath towels ourselves. The facilities were average. They wanted to give a high-end feeling, but the materials were average, and they were also damaged by the guests. There are two points about the environment. The location is perfect. Just across the road is Surfers Paradise. The standard beautiful scenery photos of the Gold Coast that everyone has seen can be taken in the room. In the morning, you can see the sunrise, ocean view suite. In addition to this, the hotel has a complex and chaotic staff. No one is in charge of the lobby. If you follow a guest, you can sneak into the hotel. If it is not the Gold Coast, you may feel unsafe. In addition, the price, I don’t want to mention this because I did know the price before checking in. When we booked the hotel, only Peppers was more expensive than this one. We chose Meriton because it is newer than Peppers. We will stay at Peppers next time.
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