Hotels near Centre of Newton, Surrey

Stayed here before years ago, and that experience wasn't great, but since it been such a long time, I thought I'd give them another try as the reviews looked good in general. Checking in and checking out front desk staff was friendly and attentive and recognized my Diamond tier status right away. The cookies they have at check-in we're pretty tasty. The property while nothing to write home about, was clean and well kept, and felt safe overall. Parking spots were super narrow, so if you have a bigger car space maybe hard to come by on either side. Lobby and common areas and hallways all looked clean and up-to-date didn't notice any issues at all. Room was clean, and well kept. But the room did have two problems, 1. the bed was hard as a rock, and not very comfortable at all to me. I found the sofa bed (hide a bed) to be more comfortable than the king size regular bed 2. The light fixtures had a mixture of soft White, daylight bulbs making the room look off based on the light coloring. Breakfast had a good selection of the normal fare you'd find out a Comfort Inn cereal oatmeal fruit pastries etc. Warm food included eggs and potatoes, but the eggs were obviously powdered eggs and we're basically inedible I took one bite and couldn't stomach anymore, the potatoes were cold and rubbery, but at least they were edible and were actually real potatoes. Maybe they should have whoever prepares the cookies, be in charge of making breakfast, as the cookies were far superior to anything we had for breakfast there. I ended up with a better breakfast from Tim Hortons next door, while quite a bit less healthy, but at least it was actually hot and real food and had palatable coffee. Overall the hotel looks nice, and maybe suitable for some, for me it was only good for one night, but I probably won't return.

Good property with a few issues - As a Bonvoy elite member I usually resist checking in on the app and prefer to visit the front desk to request a room upgrade, but if I visit this hotel again, I'd probably just use the app. Before arrival the app notified me that I had been upgraded, but the front desk told me there was no upgrade, just a standard room reservation with two beds (I was solo and only needed one bed), and could not be moved because the hotel was ”full” (unfortunately, my parking lot/lobby bar/day of week lie detector test indicated that to be untrue). After check-in the app was confused, the amenities in the room I received did not match the room amenities on the app, which added to my suspicions that I was downgraded on arrival. So much for using my charm and status at the front desk :) My only request was a high floor with some kind of view, instead I was given room 707 (the hotel has 32 floors) facing the street with a beautiful view of a car dealership. Anyway, once I got beyond that, the room was clean, well organized, and quiet (except for some street noise, which is one reason I requested a high floor...). I liked the small window that could be opened, the weather was right for it and I turned off the climate control for the room for the duration of the stay. As I was miffed at my check-in experience, I chose to take my food & beverage revenue elsewhere, so I have no reviews of the facilities. The stay was uneventful until checkout, where I had to deal with the front desk again. I was charged for internet that is free for Bonvoy elites, and I was not charged the $15 per night for parking, which I know from experience will be much more when the hotel's non-affiliated parking service bills the rental car company, who passes the charge on to me with some eye-watering fees....Also, for some reason I was checked out at 9:30AM, even though I had requested and received a 1PM checkout. Their system couldn't handle giving me new keys, so somebody had to escort me to the room to pick up my bags after I stepped out for some ice. Overall, a great property that needs some work on it's systems and a little more training (and honesty?) at the front desk.

This hotel is really not of Holiday Inn standards. Firstly they charge the number of days stay and a $250 deposit as soon as you check in! And they took $500 deposit from someone else I know who checked in the same day. All the hotels I have stayed only take a token deposit to ensure the credit card is real. The some of the staff do have trouble speaking English, it seems they have not arrived from Punjab very long ago. The room we had did smell stale and musky. This is purely down to lack of refurbishment, with a couple of free standing lamps, the lighting is very poor. But it’s fairly clean despite its age thus not a poor rating. Try and get a room at the rear as there is traffic noise with a busy dual carriageway right outside the front. Swimming pool is very small, only good enough for kids. On checkout, I requested if they could store my bags as my flight was later in the day. They said they had absolutely no where to store them for a few hours. Whilst the staff are polite, they did not seem very helpful. Hotel seriously needs refurbishment if the rooms are anything like we had. And they need to stop taking full payment in advance with a deposit.

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

enjoy everything staff were very nice and easy going! thanks so much!!

And its satisfaction! The two landlords took the initiative to upgrade the room for free. There was no breakfast, and they made breakfast according to my preferences every day! The environment is elegant, comfortable and warm! The service is really the most satisfying time for all the hotels and homestays I have ever stayed in! Recommended to me a lot of friends! This will be my permanent place to stay!

A nice, comfortable hotel. Staff was friendly, easy check-in. The onsite Moxies restaurant was convenient. The amenities, were decent as well. The rooms are clean, comfortable, modern, with very high ceilings. There is really nothing that was negative.

My family and I stayed at this hotel this weekend and we had a very lovely stay. Check in and check out were a breeze. There's ample paid parking. I'm not complaining about the price because it's cheaper than hotel parking in downtown Vancouver or Whistler. The suites are very spacious, well appointed and absolutely clean. We're very impressed by the cleanliness of the rooms, including the patio furniture. No dust on them at all. Kudos to the housekeeping team. We love the beds. The mattresses are very comfortable and the sheets look and smell clean. The air conditioning is nice and cool. I love how we could set it to 15°C (60°F). Some hotels lock the setting at 18°C as the coldest. I find that too warm for my liking. The location is excellent. It's within walking distance to shops and restaurants. It's a 3 minute walk to a liquor store and about a 2 minute walk to a bubble tea place. There are a couple of Mexican restaurants that are about a 5 minute walk away, as well as numerous fish and chip places. I would also like to commend the front desk staff who had to deal with a couple of entitled ”Karens” who threw a hissy fit because they thought that just because they disagreed with hotel policy and are not aware of it, it shouldn't apply to them. Google is free, people. They even demanded to speak with the owner of the hotel too. I believe the manager and staff dealt with them in a calm and professional manner. Kudos to you guys as well. We really had an enjoyable weekend and plan to stay at Ocean Promenade Hotel next time we're in White Rock.

This is a fine 3.5* hotel, with great service, solid complimentary breakfast, comfortable beds, quiet rooms, small but good fitness room, and attentive housekeeping. Parking is easy. There's lots of restaurants, shops, grocery stores nearby. For price paid, I would come back here again. You're 40 minutes to the heart of Vancouver but the cost differential is huge.

The hotel room is relatively large, although the facilities are successful, but it is still very clean.  It is a very cost-effective hotel in that area and should stay again next time.