Holiday Inn Express Hotels in Sursee

We arrived on the 20th of June - a family member also traveling with us booked this for us. The „not so friendly Lady on the reception did. her job - but nothing more than that - no smile no friendly word - she did nothing more than register and hand out the keys - like a robot. We had a room on the 2nd floor - while 30 degree Celsius outside, the hallway in the second floor probably had 35 in the room, I would guess, we had at least around 32 degree. Right away my wife went and organized a radiator (the „robot“ said that these should have been in the rooms already… no they weren‘t. When it cools down at 9:30 we tried to open the window - a sticker said: be careful…children… might be opened completely - no, they‘re not - went down again to the reception - nobody there - „robot“ probably went for inspection. „But when you call 930 we are right there for you!“ Did that right away - nobody picked up the phone - until the occupied tone appeared. Another try from the room‘s phone - same result, another try 5 minutes later same result. We had a though to sleep in the A/C Car but you can’t even use the room for charging your digital equipment - when you leave with the key, power is cut. When you’re leave without the key, no service desk available to let you back in after 9:00pm. We also payed a visit to the nearby restaurant. Not recommended to eat there - they open at 6:00am and when you go there at 8:00pm the salad bar seems to be there since 6:00am - quite some flies around - the other food presented wasn’t worth it - seem to be the “rest from today” menu. The coop super market is good, the playgrounds in the surroundings where pretty entertaining for the kids. Oh, almost forgot: when checking in, you get a 10% off voucher for Burger King in the neighbourhood! Wi-Fi is free at an acceptable transfer rate. Holiday Express: Thanks but NO thanks!