Huazhu Qiyun Xinshe Garden Hotel Reviews
Huazhu Qiyun Xinshe Garden Hotel
No.6, Zhenzhu Lane, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Huazhu Qiyun Xinshe Garden Hotel Guest Reviews
4.5/5
Good
286 review
Verified reviewsLocation4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(286)
Positive reviews(271)
Reviews with photos/video(100)
Easy to get around(28)
Friendly front desk staff(27)
Many dining options(19)
Close to scenic area(15)
Well designed(13)
Convenient for shopping(12)
Good audiovisual experience(11)
Small room size(8)
Negative reviews(15)
Andrea
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Sep 2024
Couples
2 review
Outstanding
Posted on Sep 16, 2024
Nice and clean, very good place to stay to visit Suzhou. They extended our stay because of the typhoon, very kind staff.
Guest User
Qiyin Twin Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Sep 9, 2024
Hotel is very good, overall. The hotel facilities are very clean and it has clearly been recently refurbished. It's conveniently located in the modern city centre, around 15 minutes from the nearest Metro station. None of the staff that I encountered spoke much English, but they are very helpful. The Hanfu rental was great, and is highly recommended if you're planning to visit the Garden of the Humble Scholar or other historic sites around the city. I'd seen other reviews suggesting that rental was limited to one outfit per room, but myself and my travel companion were both able to rent clothes (note, though, that no male clothes are available). Xinxin the cat is also very cute.
Adam 亚当 !
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Jul 2024
Couples
22 review
Very Good
Posted on Jul 10, 2024
The room was pretty nice, but no elevator. However the staff are quite helpful and can bring your luggage. They have many traditional activities at the hotel. And the Location is perfect!!!!
Response from Property: Thanks for you recognition. we are so excited got the feedback from you. we will keep our service quality and try our best provide more high quality experience to our customers. hope see you next time and best regards to you.
Eva
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in May 2024
Couples
5 review
Outstanding
Posted on Jun 8, 2024
Clean and comfortable.
Guest User
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Jun 2024
Solo travelers
8 review
Outstanding
Posted on Jun 21, 2024
Very convenient
Response from Property: Thanks for you recognition. we will keep our service quality and try our best provide more high quality experience to our customers. hope see you next time and best regards to you.
Guest User
Qi Xi Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Oct 2024
Business travelers
42 review
Outstanding
Posted on Oct 24, 2024
This lovely B&B is very close to Xuanmiao Temple, and the location is unbeatable; the front desk guys and girls are very friendly and willing to help, and the cute cat shopkeeper is very friendly; the room is of a suitable size and relatively clean, some small details are not perfect, but the price performance ratio is too good, so I chose to stay here again when I came to Suzhou for the second time, and it felt like home; it was a little hard to carry the luggage upstairs, and it was much better to live on the second floor this time
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear customer, Thank you very much for choosing our B&B again and speaking highly of our location, service, environment and cost-effectiveness. Your satisfaction is our greatest honor and the driving force for our continuous progress. The B&B you mentioned is located close to Xuanmiao Temple, which indeed provides our guests with a unique geographical advantage. Whether you are visiting Suzhou’s historical sites or tasting local delicacies, it is extremely convenient. Regarding our front desk team, we are very pleased to hear that you were satisfied with their service. We have always been committed to providing warm and considerate services to our guests. The kindness and helpfulness of the guys and girls at the front desk are the embodiment of our service philosophy. At the same time, the cute cat owner has also become a highlight of our B&B, and his friendly personality has won the love of countless guests. Regarding the rooms, we are pleased to hear that you appreciated the size, cleanliness and value for money of our rooms. Although you mentioned that some small details are not perfect, we know that any detail may affect the guest's stay experience. Therefore, we have recorded your feedback and will improve it in future decoration and maintenance, hoping to provide you with a more perfect accommodation environment. Regarding the issue of carrying luggage upstairs, we understand that this may cause inconvenience to guests. Although we are currently unable to add an elevator due to the building structure, we have taken various measures to reduce the burden on our guests. For example, provide free luggage porters and ensure stairwells are clean and well-lit. Thank you again for your valuable opinions and feedback. Your satisfaction is our greatest pursuit. We look forward to continuing to provide you with high-quality service and experience in the days to come, so that every stay in Suzhou will be as warm and comfortable as going home.
Anonymous User
Qi Xi Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Oct 2024
Solo travelers
8 review
Posted on Oct 24, 2024
This hotel is really bad overall. Pros: 1) Excellent location. 2) The bedding is relatively dry and comfortable. 3) The toilet seat is heated. Cons: 1) The hygiene is extremely poor, there are hair balls on the floor. The toilet is a disaster: there are hairs on the surface of the toilet seat, and the blue toilet cleaner inside and outside is not flushed away.  The most terrifying thing is that the toilet seat is heated, and it is not cleaned properly. As a result, the surrounding area has always smelled very smelly and constantly emits smelly odors. 2) The curtains are completely light-proof and affect sleep in the morning. 3)  In the center of the downtown area, there are a lot of tourists talking outside, and there are street performers singing loudly. It will not be quiet until after 10:00 in the evening. 4) The thinnest and cheapest slippers I have ever encountered 5) The renovation started on time at 7:40 in the morning, and the electric drill smashed the wall. Thank you, it is completely unacceptable to stay.  See the video for the specific volume. 6) The cleaning carts and big baskets of dirty towels on each floor were all placed in the corridor, which made the small space look particularly messy. 7) There is no elevator. If you live on the fourth floor, you have to walk up.
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6/7
Response from Property: We are very sorry for bringing you a bad experience. We know that your feedback is crucial to our improvement. We will take every suggestion seriously and strive to improve service quality. Thank you for your patience and understanding. We will work hard to correct the problem and provide you with better service
Guest User
Qilu Family Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Oct 2024
Family
1 review
Outstanding
Posted on Oct 6, 2024
It is conveniently located to the attractions, and it is very rare to have an avenue view at the door. Children like Xinxin. Will come again next time I come to Suzhou. There are only two stops from the subway station to the train station. I like big cats.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Floral Qiyun Xinshe Garden Hotel. The hotel is located in the Guanqian Street Pedestrian Street, the main commercial district of Gusu District in the old city of Suzhou, providing an excellent location for your travels. Complete surrounding facilities and a comfortable stay experience are the best options we are committed to providing our guests. We hope that through our efforts we can provide you with a better stay experience, and we look forward to your visit again.
Guest User
Qi Xi Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Aug 2024
Solo travelers
66 review
Posted on Aug 31, 2024
The room was not cleaned very well and could barely be used. The neighbors next door were renovating and making noise day and night. They used impact drills to demolish the building during the day and transported the demolished bricks and stones at night. It was still making noises at almost midnight. I was helpless and speechless! It seriously affected my rest! The sewer pipes in the house were not smooth and water overflowed from time to time! The legendary welcome drink and Hanfu experience were not asked by the front desk until I left... The location is good👍 It is super convenient to eat, drink and go shopping around.
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Guest User
Qilin Tatami Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Aug 2024
Family
1 review
Very Good
Posted on Aug 27, 2024
The room is loved by the kids, it has tatami and a projector. Guanqian Street is right outside the door, and it is very close to Pingjiang Road and Suzhou Museum.
If you take a taxi, get off at "Gongxiang No. 77", and walk a few steps to get there. We didn't know at first, and the taxi driver dropped us off behind Xuanmiao Temple. We had to cross Xuanmiao Temple and Guanqian Street. It's not very far, but as soon as we got off the train and the taxi, the kids wanted to go to the B&B to rest, so the location of the taxi was not very good.
No one told us about the Hanfu experience, so we saw it but didn't try it on.
Takeaways can be delivered to the door of the room, which is a bit unsafe.
The door doesn't have that kind of ⛓ lock, so I felt a little uneasy when I slept at night.
As for towels, we brought our own disposable towels. We only used one hotel towel on the first day. When washing our faces, we put it next to the wash basin to block water. After using it, we put it under the wash basin and found that it seemed that it had not been changed for three days.
The front desk service attitude was very good, and they could provide help in time if there was anything we needed.
Suzhou is still worth a visit, but it is too hot. Fortunately, the location of the B&B is relatively good, and I can go back to take a shower and rest for a while at noon.
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Sun_xiaomi
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Aug 2024
Travel with friends
8 review
Outstanding
Posted on Oct 3, 2024
The location is very good, very close to the surrounding attractions, and it is very convenient to eat nearby. There is an old restaurant next to the hotel which is quite good. The hotel is clean and refreshing, and there is a projector in the room. The only regret is that there is no elevator.
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Guest User
Qiwu Twin Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Aug 2024
Family
8 review
Amazing
Posted on Aug 12, 2024
Came to Suzhou from Shandong and really looked at many hotels. Because of the tatami bed, I chose Qiyun Xinshe. Although it is two 1.2-meter mattresses, they are connected together so that the child will not fall off and there is room for extension. The hotel is located in the most prosperous Guanqian Street in Suzhou, Zhenzhu Lane. Nearby is the Zhenzhu Hotel. The front is bustling and lively, but the hotel is quiet and free. The front desk is very small. There is a leisure area inside. You can also wear Hanfu to experience it. There are several cute cats. The front desk staff who received us on the first day were very warm and hospitable. They recommended us food and fun. We were in a hurry, but it was also a good mood to meet people who care about others. The children really like watching TV with the projector in the room. Let's go to the next stop, Suzhou Zaiwei.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Floral Hotel Qiyun Xinshe Garden. The hotel is located in the main commercial district of Gusu District in the old city of Suzhou - Guanqian Street Pedestrian Street, which provides an excellent geographical location for your travel. I am also very happy that in addition to the advantages of location, our warm service can provide you with a better experience in Suzhou. I also look forward to seeing you come to our hotel again~ Zaiwei
Guest User
Featured Member Room
Stayed in Aug 2024
Couples
7 review
Outstanding
Posted on Aug 15, 2024
Hygiene: Very clean, very refreshing and tidy
Environment: Very good location. Guanqian Street is downstairs and Pingjiang Road is also very close. I walked around these days and the weather was a little cooler. Very comfortable.
Service: Manager Li is so good at chatting, the emotional value is full, and the service of the front desk staff is also very enthusiastic and in place.
I have recommended it to my friends, and I will choose this place next time I come to Suzhou. I posted a picture with a lotus from the circle of friends in the store, which is very touching
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Floral Hotel Qiyun Xinshe Garden. The hotel is located in the main commercial district of Gusu District in the old city of Suzhou - Guanqian Street Pedestrian Street, providing an excellent geographical location for your travel. Complete surrounding supporting facilities and comfortable accommodation experience are the best options we are committed to providing for our guests. We hope that through our efforts we can provide you with a better accommodation experience, and we look forward to your visit again.
MaidaxianMaggie
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Jul 2024
Solo travelers
7 review
Great
Posted on Aug 5, 2024
This hotel is very new, the room is very clean, and there are some stains on the carpet in the corridor. I have a little smell of the new decoration of the hotel, but the service is very good, and it is in a very central location next to the scenic area, and it is very close to eating and going to attractions.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Floral Qiyun Xinshe Garden Hotel. The hotel is located in the Guanqian Street Pedestrian Street, the main commercial district of Gusu District in the old city of Suzhou, providing an excellent location for your travels. Complete surrounding facilities and a comfortable stay experience are the best options we are committed to providing our guests. We hope that through our efforts we can provide you with a better stay experience, and we look forward to your visit again.
Guest User
Qi Xin Double Bed Room With Large Screen Projection, Movie Membership&Mobile Screen Casting
Stayed in Jul 2024
Travel with friends
19 review
Amazing
Posted on Jul 31, 2024
Located in the commercial pedestrian street, it is very convenient to eat. The hotel has its own cat, which is very cute. There is a free Hanfu experience. There is a small outdoor view on the first floor. Except for the new decoration and a slight smell, everything else is good
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Floral Qiyun Xinshe Garden Hotel. The hotel is located in the Guanqian Street Pedestrian Street, the main commercial district of Gusu District in the old city of Suzhou, providing an excellent location for your travels. Complete surrounding facilities and a comfortable stay experience are the best options we are committed to providing our guests. We hope that through our efforts we can provide you with a better stay experience, and we look forward to your visit again.