Monterey Apartment

Monterey Apartment Reviews

Monterey Apartment

Fenglong City Life Plaza, intersection of Wangdun Road and Si'an Street, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
Monterey Apartment
Monterey ApartmentMonterey ApartmentMonterey Apartment
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Monterey Apartment Guest Reviews

4.4/5
537 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(537)
Positive reviews(500)
Reviews with photos/video(173)
Large rooms(54)
Easy to get around(47)
Near shopping area(43)
Convenient for shopping(35)
Many amenities(33)
Secluded lake view(8)
Negative reviews(37)
Sandro
Cozy Suite
Stayed in Aug 2024
Solo travelers
50 review
3.2/5
Posted on Aug 29, 2024
I focus my feedback on hygiene. The bathroom was smelling urine everywhere. Service was average because you cannot have your own code to open the door. Every time you want to enter you must send a message! Location space and view excellent.
Guest User
Cozy Suite
Stayed in Jun 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The owner was very accommodating and tended to my needs. The room was clean and very tidy. The shower was awesome and the bed was comfortable. The location was perfect for me, very close to the water front. Grocery store below was convenient.
Anonymous User
Cozy Suite
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Great service and got a free upgrade. The location is very central near Times Square.
Anonymous User
Cozy Suite
Stayed in Mar 2024
Business travelers
1 review
3.0/5
Posted on Mar 19, 2024
Experience was good, building is nice and location is good. Level of cleanliness was not the best the bathroom had a urine smell next to the toilet which indicates poor cleaning service. You need to use a one-time password to enter the room and after that u can set your password. But because they can’t register passports, I had to keep asking them for a password every time i go out of the room
Response from Property: The room where the passport is registered does not include Comfort Suites View Suite.
HONG VUONG
Ifs Luxury High-Rise Sunrise Cloud Suite
Stayed in Sep 2023
Family
4 review
4.7/5
Amazing
Posted on Sep 8, 2023
Good services, nice view, near metro stations, easy to transport
Guest User
Cozy Suite
Stayed in Jul 2023
Family
6 review
2.5/5
Posted on Sep 29, 2023
Reasonably priced but very dirty. Could be cleaned more. Also it took a long time to get the keys.
tang19980104
Panoramic Suite
Stayed in Aug 2024
Family
1 review
0.5/5
Posted on Aug 20, 2024
First: I booked two separate orders for two different room types. The first room type felt good and the room was large. The second room type was a view suite, which was worse than the 7 Days Inn. Moreover, you were in the same apartment, but the second room type was moved to another building, which was ten minutes away by foot. The room was very shabby and small. The front desk butler was also making excuses. The difference was not ordinary from the pictures. Second: The front desk butler was still chatting with someone on WeChat. Cricket us, to be honest, why didn't you cause trouble on the first day? Because on the first day we booked a room type that was consistent with your on-site pictures, we definitely wouldn't cause trouble to you. The room type booked on the second day was not a thousand or eight hundred different from your on-site room type. Don't tell me that you have many room types but they are not in the pictures. That would be a false pretense. If I complained to you on the spot at 1235, you wouldn't have to open this store. Look at the pictures you posted and then look at the room you gave. This is so pretentious. The style of the decoration, the projector, look at the room you gave, it is not newly renovated at all, and it is not a suite. The square meters do not match what you marked above. Don't tell me that it is consistent. If you dare to say this, I will ask my friend to go to the scene and call the industrial and commercial department to measure it immediately. If it weren't for the children, they would have argued with you on the same day and their attitude was also very bad. But the attitude on the first day was still quite good. Guests who want to book this hotel must be cautious. Before booking, you must ask the housekeeper to show you the video of the room type first to see if it matches what you booked? Third: The hygiene is also very bad. Guests who check in must check carefully. When you pick up the pillow, there is a hair underneath, and there is hair. The bed sheet feels like it has not been changed and wrinkled, because it is normal. Our bed sheets are like this. They are all dry and have crease lines. The bed sheet they spread feels like someone else has slept on it. The aunt pulled it casually and did not change it. I was not in a good mood at the time and did not take pictures. I took a picture of the view suite for your reference. Fourth: I copied this picture below, which is the picture of the so-called view suite. Dear friends, please compare it carefully, is it a false sale? Is it a fake sale? It is a blatant deception of consumers. There is also a small room next to it, with a washing machine inside, and the washing machine is very bad. They told me that this is a suite, which made me want to call the police on the spot. Look at the pictures you hung, projectors and so on, but they are all TVs. The decoration style is more than a million miles away.
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Response from Property: Thanks for this guest's long comment, but it's a bit messy. I'll sort out the reply so that other guests can understand it better. 1. We do have a room with projection, but there is no projection in the facilities of the view suite room type. This room is not sold as a projection room, but only as a hidden benefit of the view room. There is also a small lake view room, which is also a hidden benefit and is not sold as a lake view room. (We will carefully consider splitting this room and selling it separately at a higher price) 2. Regarding the room area, we fill it in according to the building area of ​​the house, and the platform staff also looked at the area on the property certificate. 3 This guest was arranged to room 1 in Figure 1 because 4 people booked a double bed room type, and only this room had a spare mattress, which can be seen under the bed. We do not provide extra beds or over-number occupancy, but it is inevitable that there will be more spare parts in the room due to other circumstances. I thought it was a happy thing. But I didn't expect the customer to ask us to move the guests in the projection room out and let them stay instead, which violates our professional ethics. After refusing, we moved the guest to another room with a long sofa. The guest did not upload any pictures. 4. The guest said that our bed sheets and quilt covers were not changed. Hereby declare that after cleaning any room, the aunt will take pictures of the work content and upload them. Anyone who can clearly prove that the aunt did not change can stay for free and provide bonuses. 5. This guest has complained to all aspects of 12345. The platform has not been processed. This is the result. 6. According to the rules, the check-in can be refused if the number of guests exceeds the limit. However, we are really happy to serve guests, and it is understandable if there are difficulties. But at present, as long as the number of guests exceeds the limit, the rate of negative reviews will be high.
FlamesMaster
Cozy Suite
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The room is clean and spacious with a good view. The management is also very responsible. The few days I stayed were very comfortable. The facilities were good and the service was in place. Any questions were answered in a timely manner. It was a very satisfactory experience. I will stay here again next time.
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Guest User
Cozy Suite
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The room has a partial view of Jinji Lake, the scenery is nice, and the surrounding commercial facilities are also very complete. It is very convenient to walk to Eslite and Yuanrong Tianmu Street, eat, drink and play. It is very convenient for us to travel with the children.
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Guest User
Panoramic Suite
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The hotel is located between the two major tourist areas of Suzhou. The subway station is just a few hundred meters away. I came to Suzhou with my friends. I personally feel that this hotel is very cost-effective. It is very convenient for travel and shopping. The internal environment is also very good. The night view at night is even more amazing.
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Guest User
Cozy Suite
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The room was easy to find, right by the lake, close to the subway, near the bookstore, and convenient for reading the lights at night. The housekeeper was very welcoming, the room was very clean, and the hot water was very good.
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Keaidekeyimama
1-Bedroom Deluxe Suite
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The room is very clean and spacious, with one bedroom, one living room and a kitchen. It is really nice to live here. The washer-dryer is very considerate and convenient. The kitchen is also equipped with dishes, chopsticks, pots and other utensils. I will choose this place again next time I come.
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Lubianyizhixiaowuya
Cozy Suite
Stayed in Jun 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Jun 12, 2024
I have stayed in several apartments in Towe3, but this is my first time staying in Monterey. When I am away from home, the most important thing for me is hygiene. To be honest, I am very satisfied with the hygiene of Monterey. When I walked in, I looked at the refrigerator, which was clean, the stove was not greasy, and there was no dust on the bedside table. I am very satisfied with these. I have stayed in other brands before, but I was not satisfied with them to some extent. I will go to Suzhou for business again at the end of this month, and I will choose Monterey again.
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Elina0103
Cozy Suite
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 12, 2024
The room is very clean and tidy. The service attitude of the beauty is very good. I came out to play with my baby, and the baby was also very happy. I will choose it next time I stay
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wyyyhhh
Panoramic Suite
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 12, 2024
The hotel is in a good location. It is next to the financial center. The view from the room is also very good. You can see the Oriental Gate and a building in the distance. The room is spacious and clean. It is also very close to Suzhou Center Mall. It is only two subway stops away. I will choose it next time.
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