Holiday Inn Express Suzhou Taihu Lake Reviews
Holiday Inn Express Suzhou Taihu Lake
No.2017 Sunwu Road, Wuzhong District, Suzhou, Jiangsu, ChinaView Hotel Details
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Holiday Inn Express Suzhou Taihu Lake Guest Reviews
4.6/5
Very Good
2253 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(2253)
Positive reviews(2165)
Reviews with photos/video(389)
Friendly front desk staff(386)
Delicious breakfast(315)
Classy environment(279)
Easy to get around(160)
Close to metro(87)
Secluded lake view(69)
Delicious buffet(13)
Negative reviews(88)
Ado70
Superior Double Room
Stayed in Feb 2024
Solo travelers
9 review
Amazing
Posted on Feb 13, 2024
It is a brand new hotel, nice and clean. But The breakfast hall is too small and crowded. It is definitely not sufficient for all the guests!
Guest User
Superior Double Room
Stayed in Sep 2022
Solo travelers
1 review
Outstanding
Posted on Sep 8, 2022
Thanks to Aimee at the front desk for helping me upgrade from Express to a very big lake view room on holiday. cute girl is very nice and beautiful. I really like it here. The swimming pool on the third floor is very comfortable. It's a good place for a holiday. A small request for the hotel: the restaurant staff should wear masks in the morning. The epidemic cannot be delayed
Response from Property: Dear guests, thank you very much for your stay and your valuable suggestions. Welcome to your next stay. I wish you a happy life, General Manager Ethan Kuai
Hytry
Superior Room (2 beds)
Stayed in Aug 2023
Family
23 review
Outstanding
Posted on Aug 3, 2023
Good location and nice breakfast
Guest User
Superior Room (2 beds)
Stayed in Apr 2023
Solo travelers
2 review
Posted on Apr 10, 2023
Very crowded. The breakfast was really poor.
Response from Property: Dear guests, thank you for your stay at Holiday Inn Suzhou Taihu Lake and your comments. We are very sorry that this breakfast brought you unpleasant experience. We have shared your comments with the hotel management so that we can make timely improvements. We would like to express our sincere apologies to you. We believe that through our continuous efforts, we can rebuild the good image of holiday Inn brand in your heart, and we look forward to your next visit to feel our progress. We hope to bring you a pleasant experience, let you enjoy the joy of travel, and look forward to serving you again in the near future! Ethan Kuai, general manager of the hotel
Flawed Pearls
Superior Room (2 beds)
Stayed in Jul 2022
Solo travelers
19 review
Outstanding
Posted on Jul 26, 2022
Great location , friendly staff that speak English . Amazing breakfast . Would definitely recommend this hotel🤌🏾10/10
Response from Property: Dear guests, thank you very much for your stay and your valuable suggestions. Welcome to your next stay. I wish you a happy life, General Manager
Valentella
Superior Room (2 beds)
Stayed in Nov 2023
Friends
10 review
Posted on Dec 29, 2023
Good location.
Guest User
Superior Double Room
Stayed in Apr 2023
Business travelers
12 review
Outstanding
Posted on Apr 25, 2023
Nice hotel jerry is good
Response from Property: Dear guests, we are very glad that you can stay in this hotel and give your comments. Welcome to your next stay.General manager Ethan Kuai
Guest User
Superior Double Room
Stayed in Aug 2024
Solo travelers
3 review
Outstanding
Posted on Aug 5, 2024
Very very satisfied. I booked Smart Choice, and Carl upgraded me to the next door Holiday Inn. The room is large, lake view room, clean and bright, close to Taihu Lake, and you can go downstairs for a walk. Because I drove myself, I felt that this hotel was very suitable. It was really comfortable to go around the lake. The bathroom was separated into dry and wet areas, and the pillows were soft and hard. Breakfast ended at 10 o'clock, and I didn't catch it because I slept late. The underground garage was not clearly marked and there were few parking spaces. Everything else was great
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Guest User
Superior Double Room
Stayed in Aug 2024
Solo travelers
2 review
Outstanding
Posted on Aug 3, 2024
The room was very clean and tidy, much bigger than expected. Samuel at the front desk also upgraded it for us for free, which was great value for money. The location is also very good, with shopping malls and night markets nearby, so you can go out for barbecue at night. There is also a Weilai battery swap station nearby, so I swapped the battery before going to the island, which was very convenient.
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Response from Property: Dear distinguished guest, thank you for staying at Holiday Inn Express Suzhou Taihu and giving us your comments. We are glad that our hotel service has made you feel our pleasant experience. The hotel room facilities are equipped with high-quality products of various brands, and we strive to provide guests with the most comfortable, warm and high-quality hotel. Thank you very much for your appreciation of the hotel environment. We hope to bring you a pleasant experience, let you enjoy a happy trip, and look forward to serving you again in the near future! Hotel General Manager Ethan Kuai
Guest User
Superior Double Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 28, 2024
Alice at the hotel front desk has good service. The lobby is clean and tidy. The hotel environment is also very good. Next time, bring your swimsuit to the third floor for free 🆓 swimming. Come and have fun and have everything go well.
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6/8
Guest User
Superior Double Room
Stayed in Jul 2024
Friends
2 review
Outstanding
Posted on Jul 28, 2024
It was a great stay. The hotel's beautiful front desk lady Zora provided great service, checked in quickly, answered questions patiently, and the hotel room facilities were very clean. The hotel is also in a good location, not far from the subway station and close to Taihu Lake, so you can go on a night tour of Taihu Lake at night.
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Guest User
Superior Double Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 27, 2024
The front desk lady Juno is very warm and considerate! The hotel is clean and tidy, and the room facilities are complete! The bed is also comfortable! At the same time, the breakfast is very rich! Line 5 is right at the door, which is very convenient for travel! A great leisure experience!
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Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 17, 2024
A very satisfying stay. I highly recommend it to everyone. It is very close to Taihu Lake. Yvonne, the front desk manager, also has a great service attitude! I like it very much. It left a good impression on me when I first came to Suzhou!
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Anonymous User
Superior Lake-view Queen Room
Stayed in Jul 2024
Business travelers
24 review
Very Good
Posted on Jul 17, 2024
The hotel is very close to the Xiangshan Station of the Line 5 subway and is convenient for travel. The front desk is very fast and the service is friendly. However, the taste of the breakfast is so bad. Several main dishes are served on the table without being heated and they look like overnight dishes. Hope the hotel can improve.
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vicky778
Superior Room (2 beds)
Stayed in Jul 2024
Family
34 review
Outstanding
Posted on Jul 16, 2024
The second time I came to Suzhou Taihu Lake, I still chose Holiday Inn Express Taihu Lake! Last time, the front desk manager Aimee was warm and thoughtful, and the butler-style service left a good impression on me and my family, so this time I decisively booked two rooms! Miss Aimee upgraded us to a lake view room, which was great! The hotel has a good location, just outside Taihu Xiangshan Station on Line 5! This time it was on the eighth floor, and the room hygiene was also very good! If I want to find fault with some shortcomings, there were two groups of teams coming on July 13, the lobby was too noisy, and the breakfast was crowded～～Everything else is good, highly recommended!
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