Platinum Hanjue Hotel (Suzhou Xiangcheng) Reviews

The service was great but it would be awesome if someone at the front desk spoke English.

Excellent room! Very clean and spacious, loved the bath tub!

Amazing room and excellent bathtub to rest

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Nice hotel

The hotel is high-end and classy, ​​with first-class environment and facilities. The room is clean and tidy, the bed is comfortable, and the facilities are complete. The location is also very convenient, with many shopping and food options nearby. I highly recommend this hotel! The bed is so soft that it feels like sleeping on a cloud. Special thanks to the staff 007, who always provides support when help is needed. This stay at the Buckingham Hotel is really great, and I highly recommend it to everyone who is looking for high-quality service and a comfortable environment.

A very satisfying stay. The lobby is very grand. The front desk lady 005 is very enthusiastic and attentive. She chose a very satisfactory room for me! The wireless network is super fast and easy to connect. When checking in, the lady kindly reminded us that if we drive, we should remember to bind the license plate number on the mini program, so that it is very convenient to enter and exit. In fact, it is also very convenient to travel by subway. The subway entrance is right at the gate. I won't drive next time😊😊

The customer service staff, Wu Jiahuan, had a good service attitude. The hotel was very beautiful and the check-in experience was very good. The cleaning lady cleaned the place neatly! The hotel facilities are complete, and it is warm and convenient to rest and relax here.

The Buckingham Palace Hotel has won high praise for its popularity, complete facilities, delicious restaurant food and thoughtful service. Here, every detail shows quality and care. From comfortable guest rooms to multi-functional conference rooms, from exquisite restaurant layout to delicious dishes, to enthusiastic and professional service staff, the Buckingham Palace Hotel has undoubtedly become the ideal choice for many guests. Whether it is a business trip or a leisure vacation, it can bring you an unforgettable experience.

The check-in experience was very bad. The hotel management is really not competent. They set up an automatic check-in machine, but after a long time, I had to go to the front desk to check in. I often take my children out to play and stay in hotels. This is the first time I have encountered a family of four who need to pay for the fourth toothbrush. There is only one pair of broken slippers, and it says 20 yuan to take away. I don’t even want to wear them, haha. You can see the price of things all over the room. The bathrobe is placed very high and you can’t see it unless you look for it. In the morning, the child’s shoes were stepped on by the service staff in the lobby, and the service staff turned around and left without saying a word. What kind of quality. I will never go there again.

Check-in is very convenient and check-out is convenient. The hotel is clean and odorless, and hygienic. The bathing facilities are high-end and very easy to use. The bedding is hygienic and comfortable. The air conditioning is very cool in summer.

The worst experience with the Platinum Hanjue. I used to stay at the Platinum frequently. I expected the poor service attitude of the Xiangcheng branch, but this time it was beyond my understanding. The front desk waiter arranged us on the second floor of the west building with an extremely bad attitude on the 15th. When we asked if we could change the floor, he directly answered (there were no rooms). The problem was that it was 9 o'clock in the evening, and the room could be found online at any time. Let me talk about why we didn't choose the second floor. It had just been renovated and the smell was very strong. There were two purifiers inside that could not suppress the smell even if they were ****** in. Opening the window didn't help. The smell might not pass the acceptance. The environmental protection department should really check it out. The elderly and children must not live here. The smell is strong and harmful!

Facilities: Very good, the sheets and quilts are all silk quilts, very comfortable, the most comfortable bed I have ever slept on, better than other five-star hotels! Hygiene: Very clean, good reviews! Environment: The room environment is very warm!

Service: The service is thoughtful. Gong Peifeng, the front desk staff, is very professional and patient when we checked in at night! Environment: The hotel environment is very good, there are many room types, and the hygiene is also very good. The bedding is super comfortable. I will stay here again because of the hotel environment and patient service.