Building 2, Jinxi Xintiandi, No.233 Tayuan Road, Huqiu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Hampton by Hilton Suzhou New District Guest Reviews
4.8/5
Excellent
9711 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(9711)
Positive reviews(9626)
Reviews with photos/video(960)
Friendly front desk staff(1266)
Delicious breakfast(1203)
Classy environment(709)
Easy to get around(520)
Convenient parking(503)
Many amenities(334)
Perfect for business trips(233)
Close to scenic area(114)
Negative reviews(85)
P.G.
Cozy Queen Room
Stayed in Nov 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 9, 2024
We had a pleasant stay in this hotel from the time we check in until we check out. Liu Baiyi provided excellent service throughout our stay. She took good care of us. She also helped us to find good restaurant, massage etc. She also provided free upgrade to us.
Location was a bit far from city centre and main attractions. However, there is shopping mall next to it which is a plus point.
Breakfast was good as well. However, please take note they start clearing on the dot when it is 10’o clock. So better to go earlier for breakfast.
Response from Property: See the pro on our evaluation, Huan small friend is very happy. We will make continuous efforts to give you every stay will feel our full enthusiasm and sincere service. Wish you a happy life! Looking forward to your visit again
Sean 肖涵
Cozy Queen Room
Stayed in May 2023
Family
28 review
4.5/5
Great
Posted on Jun 13, 2023
nice comfortable room, good location in SND, easy to get around from this location. Room was clean and well presented. Breakfast was ok
Response from Property: Response from the hotel: Dear guest: First of all, thank you for taking the time to leave your review here. Huan Xiaopeng apologizes to you this time for making your check-in experience not reach full marks. We've been working on it. You are also welcome to visit our hotel again in the near future, and continue to provide us with valuable opinions and suggestions——Happy little friends
Andrid Camilla
Superior 2-bed Room
Stayed in Oct 2023
Family
18 review
4.5/5
Great
Posted on Nov 26, 2023
Nice hotel, location is fine too and many places to walk around by the hotel. Finding a place to eat, a pharmacy is easy and convenient. The staff was very friendly and helpful too👍👍
Response from Property: Thank you for sharing, and give support and love to the hotel, your satisfaction is the unremitting pursuit of our friends, we will continue to provide you with better quality service, looking forward to your visit again!
Guest User
Cozy Queen Room
Stayed in Jan 2024
Couples
4 review
4.0/5
Very Good
Posted on Apr 16, 2024
Not a lot of western options for breakfast.
Response from Property: It is a pleasure to have friends come from afar. Thank you for choosing to stay at Huanxiaopeng home, your satisfaction is our biggest motivation. Huan Xiaopeng's breakfast varieties are fruit, fried vegetables, cold vegetables, miscellaneous grains, dim sum, staple food, porridge, soup, drinks, cooked noodles, wonton and so on......... We are also gradually increasing the dishes, in terms of taste, we will talk to the chef again about the taste adjustment, kiss, if you have any good suggestions can also recommend to us oh, looking forward to your visit again!!
Richard
Superior 2-bed Room
Stayed in May 2023
Travel with friends
41 review
4.0/5
Very Good
Posted on Jun 25, 2023
Recommend for a short trip to Suzhou. Good location but a little far from old town
Response from Property: Unfortunately, we did not receive your full score, but we will work hard
Peeenutz
Cozy Queen Room
Stayed in Feb 2023
Solo travelers
22 review
3.5/5
Posted on Mar 14, 2023
Great location for me 15- 20 mins from the railway station and close to the industrial area.
Room are spacious , great shower, good breakfast . Staff super nice and helpful.
Housekeeping is really busy guess a bit understaffed at the moment
For amenities unfortunately gym was under renovation and I booked it for this .. was a little disappointed but would deffo stay here again . Hope it’s finished next time
Can order outside food delivery for dinner or there’s a Starbucks and a noodle place around the back of the adjoining building to the hotel .
Response from Property: Dear, see your comments Huan small friends heart like heavy with lead.... > o <.... I want to say something, but I don't know where to start. There is no denying that although most of our friends approve of us, we do have flaws in the hotel gym! Good place, we want to continue to maintain, in the face of pro-parents reflect the problem, we will not avoid! Just want to strive for perfection, as far as possible to come to Hilton Joy Friends everyone can feel like home. This time, on behalf of all the friends, Xiao Huan would like to apologize to you. Please believe that we will learn from the pain and strive for progress -- [Sincere Huan Xiao Friends \(~ ▽ ~)♂]
Reidarmawan
Cozy 2-bed Room
Stayed in Apr 2023
Family
39 review
5.0/5
Outstanding
Posted on Jun 9, 2023
The hotel staff super friendly. I really enjoyed staying at the hotel
Response from Property: Hello, thank you very much for choosing and staying at Hampton by Hilton in Suzhou New Area, which is our most beautiful approval and recognition! All friends will continue to work hard to create an extraordinary stay experience for you. We look forward to your next stay!
Guest User
Superior Queen Room
Stayed in Sep 2023
Couples
24 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Clean with great breakfast
Response from Property: Hello, dear guests! We are very happy to receive your praise. Your understanding and support for our work is the driving force for our continued efforts. We will continue to provide you with better service and living environment. All the staff of the hotel look forward to your visit again. I wish you a happy life!
Response from Property: 感謝客官的五分好評~夥伴們的服務能得到您的肯定我們非常感謝,歡迎您常來,我們每一位夥伴都充滿着熱情等候着您的再次光臨。“友善、可靠、關懷、周全”的歡小朋會一直在希爾頓歡朋等着您的下次到來!——————開心的歡小朋
Guest User
Cozy Queen Room
Stayed in Jun 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 9, 2023
设施:Ok
卫生:OK
环境:OK
服务:OK
Response from Property: 客官的五分好評~夥伴們的服務能得到您的肯定我們非常感謝,歡迎您常來,我們每一位夥伴都充滿着熱情等候着您的再次光臨。“友善、可靠、關懷、周全”的歡小朋會一直在希爾頓歡朋等着您的下次到來!——————開心的歡小朋
GURAV
Deluxe Queen Room
Stayed in Dec 2023
Other
27 review
5.0/5
Outstanding
Posted on Jan 8, 2024
Great Stay
Response from Property: Thank you, dear guest! My friends are really happy to see your warm comments~I hope you can spend a happy day here, just like going home
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 19, 2024
nice。。
Response from Property: 雖然人常説“喜歡你,沒道理”,但每一位喜歡安渡的客人總有自己與眾不同的原因,因為每一位客人都是與眾不同的個體。很高興歡朋總有一點可以契合您的審美,受到您的喜歡。小主,喜歡就請常來吧!
BernDawg
Cozy Queen Room
Stayed in Nov 2022
Business travelers
21 review
1.0/5
Posted on Jan 14, 2023
No gym and advertising is bad
Response from Property: Thank you for staying at the Hilton Huanpeng Hotel in Suzhou New District. Your satisfaction is our goal, and exceeding your expectations is our ultimate goal. I am very sorry for the unpleasant experience this time, but Huanxiaobeng will keep forging ahead. Do not forget your initiative mind, welcome to come again! -May you be happy with your friends.
Qingliya
Cozy Queen Room
Stayed in Nov 2022
Couples
2 review
5.0/5
Outstanding
Posted on Dec 11, 2022
James. Hen goude
Response from Property: Dear friend: Hello! I am very glad that our efforts have been recognized by you. Your satisfaction is the greatest expectation of Xiaopeng. We hope to spend a good time together with you again. We will pass on the spirit of Xiaopeng to everyone who comes to Suzhou New District. Friends of the House of Friends! I wish you all the best! ———Happy children
Guest User
Huange Suite
Stayed in Nov 2021
Couples
1 review
3.5/5
Posted on Jan 28, 2022
The room was amazing. The lifts were awful, being refurbished.
Response from Property: Thank you for staying at Hampton by Hilton Suzhou New District. Satisfying you is our goal. Exceeding your expectations is our ultimate goal. I am very sad that Xiaopeng Huan did not get your full score, but Xiaopeng will continue to forge ahead , do not forget the original intention, welcome to come again! ----May you happy children