Tongli Lake View Hotel

Tongli Lake View Hotel Reviews

Tongli Lake View Hotel

No. 8 Chongben Road, Suzhou, ChinaView Hotel Details
Tongli Lake View Hotel
Tongli Lake View HotelTongli Lake View HotelTongli Lake View Hotel
Check available rooms for your travel dates
We Price Match
1 night

Tongli Lake View Hotel Guest Reviews

4.8/5
Excellent
1355 review
Verified reviews
Location4.9
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All Reviews(1355)
Positive reviews(1346)
Reviews with photos/video(669)
Perfect for kids(341)
Garden view(115)
Has play area for children(93)
Great swimming pool(83)
Offers pick-up/drop-offs(70)
Family activities available(13)
Negative reviews(9)
Belinda
Standard Family Room
Stayed in Apr 2024
Family
1 review
3.5/5
Posted on Apr 22, 2024
We stayed at the hotel for 3 nights, the property is very well set up for families, the kids especially enjoyed watching and feeding the bunnies and fish. Housekeeping left much to be desired, didn’t wash used cups and seem d to only do the bare minimum.
Response from Property: Thank you very much for your review. We are deeply sorry for your unsatisfactory experience this time. We have fed back your opinions to the superior department. The hotel management always pays attention to and strengthens the improvement of the hotel's hardware and software facilities and service quality, so as to provide guests with a more comfortable and clean environment and feel warm and high-quality service. During your stay, if you feel that the service is not as good as you expected, please notify our staff immediately so that we can improve it or make other arrangements for you immediately. The hotel is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls are definitely the best place for vacation and leisure. I hope that this beautiful environment can bring you a sense of physical and mental pleasure. I hope you will continue to pay attention to us and give us the opportunity to serve you again. We will continue to work hard to bring you a pleasant experience and look forward to your visit again! Guest Service Manager Bella
Guest User
Standard Family Room
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 4, 2024
The hotel has excellent facilities, and the health club is particularly impressive, including a large indoor swimming pool, sauna, steam room, hot tub and a well-kitted gym. The staff are very friendly and attentive all round the hotel. The room was clean, spacious with comfortable beds. The buffet restaurant had plenty to offer for breakfast, particularly on the local selection.
Response from Property: Thank you for your praise. All staff members continue to work hard with the goal of providing you with comfortable and satisfactory service. The hotel is located in the central area of the Yangtze River Delta, making it very convenient to travel to Suzhou, Shanghai, and Hangzhou. Thank you for your affirmation, and we welcome you to introduce this beautiful place to more family and friends, and experience it together! Guest Service Manager Bella
YTZ23
Family Friendly Suite - Lake-View
Stayed in Oct 2023
Family
1 review
4.5/5
Great
Posted on Oct 5, 2023
We stayed at this hotel for 3 nights with our 10 month old during Golden Week. Pros: - Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn. - The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake. - There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too. - Staff are generally friendly and helpful - Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby. - Hotel is affordable by international standards - Hotel is less than 2 hours drive from Shanghai, where we live - We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals - Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds. Cons - The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface. - The property and facilities are a bit dated - There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
Response from Property: Thank you for your praise. All staff are committed to providing you with comfortable and satisfactory services and continue to work hard. The hotel has a spacious green space with numerous green plants, creating a natural and leisurely atmosphere. When it's convenient for residents living in the lake, don't forget to open the curtains and enjoy the beautiful lake view directly! The lakeside plaza of the hotel is paired with green lawns, unique glass halls, and a sparkling lake surface to create a beautiful scenery of "one color lake and sky". These unique styles are the charm of Jiangnan culture. We hope that this charming scenery can bring you better luck, and we also hope that you can introduce this beautiful place to more family and friends to experience it together. Wishing you a happy life! Guest Service Manager Bella Shan
Travel Trooper
Superior Twin Garden Room
Stayed in Oct 2021
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jan 31, 2022
Great hotel in the old part of the town! Many great things to offer, definitely recommend!
Response from Property: The hotel is located in the centre of the Yangtze River Delta. It is very convenient to go to Suzhou, Shanghai and Hangzhou. Thank you for your affirmation. You are also welcome to introduce this beautiful place to more relatives and friends to experience this beautiful place together. Gcest Service Manager Carly
Nebojsa
Lake-view Twin Room
Stayed in Aug 2021
Family
18 review
5.0/5
Outstanding
Posted on Aug 15, 2021
Service at Tongli Lake View Hotel is really good, my family and me enjoyed a lot! Rooms are large and clean, food for any taste and surroundings really beautiful! Everything was top, swimming pool, kids playground, spa, etc. Sure come back next time! Highly recommended!
Response from Property: Thank you very much for your love and choice to us. We are very honored to bring leisure and comfort to your vacation trip.Although the Tongli lakeview hotel was built earlier, we have always been very careful to maintain the facilities and environment. And The staff in different positions in the hotel always provide our family with our most dedicated service with the attitude of hospitality and the most dedicated professionalism. We always believe that good reputation is recommended by family members sincerely, and your satisfaction is our greatest affirmation. I sincerely look forward to seeing you again in the near future! Guest Service Manager Elaine
Robey
Superior Twin Garden Room
Stayed in Aug 2021
Family
7 review
5.0/5
Outstanding
Posted on Aug 12, 2021
We thoroughly enjoy this hotel, and return regularly. Situated on the bank of serene lake, surrounded by beautiful walkways and green space, this hotel offers peace and tranquility away from the busy city life. The rooms are spacious and clean, and present good value for money. Breakfast is always a highlight, providing ample Western options to ensure we feel at home. And in the evening, you can choose to dine at one of the excellent Western, Chinese or Japanese restaurants. You can easily spend a day just walking about, swimming in the indoor pool and making use of the children's facilities at the hotel. Not to mention that the hotel is just a 15 minutes walk from Tongli's ancient water town..... a perfect weekend getaway.
Response from Property: Thank you very much for your love and choice to us. We are very honored to bring leisure and comfort to your vacation trip.Tongli Lakeview Hotel is adjacent to the ancient town of Tongli. It has a garden of 100,000 square meters. The hotel’s landscape is integrated with the water of Tongli Lake, allowing customers to be surrounded by an elegant garden full of natural flavors, a depression in the city disappeared here.The staff in different positions in the hotel always provide our family with our most dedicated service with the attitude of hospitality and the most dedicated professionalism. We always believe that good reputation is recommended by family members sincerely, and your satisfaction is our greatest affirmation. I sincerely look forward to seeing you again in the near future! Guest Service Manager Elaine
sugar_bbf
Standard Queen Room
Stayed in Oct 2021
Couples
12 review
5.0/5
Outstanding
Posted on Jan 30, 2022
VERY GOOD!
Guest User
Lake-view Twin Room
Stayed in Jan 2022
Other
1 review
4.0/5
Very Good
Posted on Jan 17, 2022
Good~
Huacuowuming
Superior Twin Garden Room
Stayed in Jun 2024
Family
20 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Between prosperity and tranquility, there is a fascinating resort - Tongli Lake Hotel. This stay experience left me with a deep and beautiful impression of this hotel, so much so that I still miss it after leaving. The location of Tongli Lake Hotel is excellent. It is located on the beautiful Tongli Lake, surrounded by lush green trees and sparkling lake water, like a natural ink painting. Looking out of the window of the hotel, the beautiful scenery of lakes and mountains is in full view, making people instantly forget the hustle and bustle of the city. Whether it is the first ray of sunshine in the morning shining on the lake, or the afterglow of the evening reflecting the gorgeous sunset on the horizon, every moment makes people intoxicated. When you step into the lobby of the hotel, the noble and elegant atmosphere hits you. The decoration of the lobby is exquisite and grand, and the high ceiling and huge crystal chandelier create a luxurious and warm atmosphere. The warm reception of the staff is even more refreshing. Their faces are always filled with sincere smiles, kind and professional. During the check-in process, the staff patiently answered all my questions and introduced the hotel's facilities and services in detail, which made me feel the warmth of home at the first time. The room I booked is spacious and bright, and the layout is very warm and comfortable. The decoration in the room is simple but tasteful, and every detail shows the hotel's intentions. The soft bed allows me to have a sweet dream every night, and the high-quality bedding and comfortable pillows make me feel like I am in the clouds. The facilities in the room are all available, from high-definition LCD TV to free wireless network, from mini bar to independent air-conditioning system, each one can meet my needs. Moreover, the cleaning work of the guest room is also done very well. Seeing the clean and new room every day makes people feel happy. The hotel's catering makes me full of praise. Whether it is the exquisite cuisine of the Chinese restaurant or the rich buffet of the Western restaurant, people can taste delicious food. The dishes of the Chinese restaurant are mainly local specialties, integrating the essence of Suzhou cuisine, and each dish is delicious. Especially the squirrel mandarin fish, which is crispy on the outside and tender on the inside, sweet and sour, and delicious, which makes people have endless aftertaste. The buffet in the western restaurant has a wide variety of dishes, whether it is fresh seafood, delicious barbecue or exquisite desserts, it is dazzling. Moreover, the service in the restaurant is also very thoughtful. The staff will clean the table in time and provide considerate service to the guests. In addition to dining, the hotel's leisure and entertainment facilities are also very rich. The gym is equipped with a variety of advanced fitness equipment, so that I can keep the habit of exercising while on vacation. The water quality of the swimming pool is clear and the water temperature is suitable. Swimming back and forth a few times makes people feel comfortable. In addition, the hotel also has facilities such as SPA center and children's playground. Whether adults or children, they can find their own happy time here. At Tongli Lake Hotel, I also experienced their meticulous service. Whether dining in the restaurant, exercising in the gym, or consulting at the front desk, the staff can always meet my needs in the first time. Once, I accidentally spilled a glass of water in the room. After calling the room service, the staff arrived quickly, quickly cleaned the floor, and thoughtfully replaced new towels and carpets for me. This efficient and considerate service deeply touched me. In addition, the hotel often holds various colorful activities. During my stay, I happened to catch up with a parent-child baking activity. My family and I participated in it and spent a very pleasant afternoon. This kind of activity not only increases the interaction and communication between guests, but also makes our holiday life more colorful. Tongli Lake Hotel is a top resort hotel that combines beautiful scenery, delicious food, comfort and service. Whether it is a business trip or a leisure vacation, it is an excellent choice. I believe that in the future, I will come here again and continue to enjoy this rare tranquility and luxury.
Original TextTranslated by Google
Response from Property: Wow~ Thank you very much for your excellent review. Thank you for taking the time to share your experience in the hotel. Thank you for your unanimous praise for the environment, hygiene, service, facilities and friends of our hotel. As a senior five-star hotel, Tongli Lake Hotel has always adhered to the five-star service standard to serve every guest. The hotel breakfast adopts a buffet breakfast with rich categories, including Tongli specialty food socks crisp, mung bean cake, flour cooked on site, poached eggs, hot and cold dishes, various pastries, fruits, drinks, soups and staple foods, totaling nearly 50 kinds, which are adjusted daily. Our restaurant can provide Chinese food, buffet, Western steak, teppanyaki, barbecue, etc. You are welcome to come and taste different delicacies from time to time. At the same time, there are also many parent-child projects in the hotel, such as koi feeding, cute rabbit feeding, handmade DIY, children's playground, etc. It is definitely the best choice for leisure and vacation. I am honored that this experience has brought you and your family a happy vacation time. The hotel has a wide green area with many green plants, which naturally creates a leisurely mood. The lakeside square is matched with green lawns, unique glass halls, and the shimmering lake surface to form a beautiful scene of "the lake and the sky are one color". These unique styles are the charm of Jiangnan culture. I hope this charming scenery can bring you a better mood. At the same time, I also hope that you will continue to pay attention to us and introduce this beautiful place to more relatives and friends. Tongli Lake Hotel looks forward to seeing you next time! Guest Service Manager Bella
Tanjialezhangjuzheng
Standard Queen Room
Stayed in Jun 2024
Friends
18 review
5.0/5
Outstanding
Posted on Jun 30, 2024
It's rainy and misty, it's rare that it doesn't rain, let's go on a walk in the ancient town. It takes only 1.5 hours to drive from Shanghai, and there is no traffic jam. Thanks to the enthusiastic service of handsome guy Xiao Fanhui Facilities: Swimming pool🏊🏻 is first-class Sanitation: The room on the fourth floor is very good and clean Environment: The environment is like the Wizard of Oz, strolling in it, feeling the smell of the wind, and 4.2 kilometers around the hotel around the lake, which is very good Service: Beer is 6 yuan a bottle, five-star service at a friendly price. Minibar, fruits are free Pizza casual snack set at the lakeside restaurant: It's a surprise. At first I thought it would only be fried snacks🍟, but I didn't expect it to be amazing Night tour of Tongli Ancient Town: The shuttle bus at the door can be delivered to the hotel gate for free, and it only takes 300 meters to walk there. Go around and have dinner, and you can also pick up the shuttle at the gate when you come back, which is very convenient
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to share your experience in the hotel in detail. Thank you also for your unanimous praise for the environment, service and friends of our hotel. Tongli Lake Hotel is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass hall are definitely the best choice for vacation and leisure. Professional service training mechanism and regional directional management make the hotel integrated inside and outside, giving guests a warm and comfortable feeling. Next, we will continue to launch garden art festival activities, such as Song-style tea-making experience, garden art lectures, etc., and will also launch outdoor canopy afternoon tea, parent-child DIY (environmentally friendly bag painting, ancient bookmark making, hand-painted kites and fun archery, etc.). Looking forward to seeing you next time! Guest Service Manager Bella
Guest User
Superior Twin Garden Room
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 23, 2024
It is a five-star hotel. The lobby is dignified and the rooms are very nice. We booked a family suite this time. There are tents and toys in the room. The children are very happy. I would like to give special praise to Tingting at the front desk. She is very enthusiastic. If you have any needs, just tell her on WeChat. After staying for two days, Tingting also cared about our travel and meals. She also gave the children new toys. In short, after staying in so many hotels, the service this time is impeccable. There are also fish and rabbit feeding and children's playground in the hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for your positive comments. We are honored that you have felt our dedication, which has given us the motivation to do better. The hotel staff provides professional enthusiasm and "one-stop" consultation and reception services to bring a super value experience to every customer. Employees in different positions of the hotel have received professional training and are committed to bringing guests a better stay experience. Thank you for your warm reminder, which can make us do better. Looking forward to seeing you next time! Guest Service Manager Bella
Anonymous User
Superior Twin Garden Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 3, 2024
A very satisfactory hotel. Beautiful environment. The hotel is very large and close to the lake. There are many Chinese gardens and buildings. You can also participate in activities. The service staff is professional and polite. The room is clean and spacious.
Original TextTranslated by Google
6/10
Response from Property: Thank you for your praise. All staff members will continue to work hard to provide you with comfortable and satisfactory services. The hotel has a wide green area with many green plants, which naturally creates a leisurely mood. When guests facing the lake are at their convenience, don't forget to open the curtains to enjoy the beautiful lake view directly! The hotel's lakeside square is matched with green lawns, unique glass halls, and the shimmering lake surface to form a beautiful view of "the lake and the sky are one color". These unique styles are the charm of Jiangnan culture. I wish you a happy life! Guest Service Manager Bella
Guest User
Little Yellow Duck Family King Room
Stayed in Jun 2024
Family
16 review
4.8/5
Amazing
Posted on Jun 13, 2024
The room was booked for parents and children, and the children liked the tent and the small bed very much. But after all, it is not a pure parent-child hotel. Warm reminder, you can't take anything away, you have to buy it! ! The hotel wins in terms of location. It is very close to Tongli Lake. The garden-style hotel makes the surrounding air relatively good. The hotel's Daguan Garden itself is like a scenic spot. It is also very good to visit. The lake view in the back garden is very large. The Internet celebrity photo booth is not open, so I just took a quick look outside. Since it is not a holiday, there are no activities, and the lakeside coffee is not open. The best thing about the hotel is the swimming pool. In addition to swimming, there is also a hot spring pool on the side. There are sweat steaming, and the auntie inside is enthusiastic. The swimming pool is very large, and there is also a children's pool with a slide, which is relatively hotter. The children had a lot of fun. The children's playground in the hotel is not big, but it is still okay for little kids to play. Next, I complained about the service, which was a bit disappointing 😞. No one greeted me when I got off the bus. The front desk pointed the wrong way twice, and the room and the play location were all wrong, which made me take a lot of detours with my baby and luggage. There is a shuttle bus to Tongli Lake, but it is gone after five o'clock. You can call the front desk for a battery car and send it to the hotel entrance. But there is no housekeeper, no taxi service phone number, and I really can't walk when I come back! Maybe it's not a holiday, so it's relatively unenthusiastic! Overall, it's okay for parent-child travel, and one night is enough.
Original TextTranslated by Google
6/8
Response from Property: Thank you very much for your praise of the hotel. Tongli Lake Hotel is located on the beautiful Tongli Lake. The sparkling lake, green lawns and triangular glass hall make it the best choice for vacation and leisure. The professional service training mechanism and regional directional management make the hotel integrated inside and outside, giving guests a warm and comfortable feeling. Next, we will continue to launch garden art festival activities, such as Song-style tea-making experience, garden art lectures, etc. We will also continue to launch outdoor canopy afternoon tea, parent-child DIY (environmentally friendly bag painting, ancient style bookmark making, hand-painted kites and fun archery, etc.). Looking forward to your visit again! Guest Service Manager Bella
Niboerganjiyangqiong
Standard Queen Room
Stayed in May 2024
Other
14 review
5.0/5
Outstanding
Posted on May 20, 2024
This is the second time I have stayed at this hotel. It is a very unique resort hotel. The hotel staff is also very enthusiastic and answered my questions patiently and carefully. The breakfast is very suitable for my taste. There are pan-fried buns, fried dumplings, brown sugar rice cakes, fried milk, braised meat and smoked fish red soup noodles, small wontons, fresh fruits... In the evening, I had dinner at the hotel's Chinese restaurant. The environment is clean and the dishes taste good (but the price is a little expensive); the hotel's gym, swimming pool, and children's playground are all very good. It is a good place for vacation and leisure. Oh, another major feature of the hotel is that there is a ******* museum, which is worth a look 😁
Original TextTranslated by Google
6/12
Response from Property: Thank you for your compliments. All staff will continue to work hard to provide you with satisfactory service. The hotel's green space is wide and there are many green plants, which naturally creates a leisurely mood. Guests facing the lake should not forget to open the curtains when convenient, so that they can directly enjoy the beautiful lake view! The hotel's lakeside square is paired with green lawns, unique glass palaces, and the sparkling lake surface to form a beautiful scenery of "the lake and the sky are one color". These unique styles are the charm of Jiangnan culture. I hope this charming beauty can I wish you better luck and hope you can introduce this beautiful place to more relatives and friends. Welcome to visit again! Guest Services Manager Bella
Guest User
Superior Twin Garden Room
Stayed in Jun 2024
Family
5 review
4.7/5
Amazing
Posted on Jun 2, 2024
The hotel was booked on short notice, but it turned out to be surprisingly good. The receptionist, Xiao Fanhui, was very enthusiastic in introducing the hotel's activities, food, and surrounding attractions. The hotel is very large and is located by the lake. I originally planned to stay there for one night and go somewhere else the next day, but I didn't expect the children to feed rabbits, fish, and swim, so they played in the hotel the next day. Overall, it's suitable for a relaxing vacation.
Original TextTranslated by Google
Response from Property: Thank you very much for sharing. It is an honor that you have felt our dedication. The front desk staff provides professional enthusiasm and "one-stop" consultation and reception services. The room staff provides a clean and comfortable environment. Polite service is the basis of daily work. As a member of Tongli Lake Hotel, each of us has received professional training. It is our unshirkable responsibility to provide the best service to every customer. At the same time, it is also an honor to bring you and your family and children a happy time. Sincerely look forward to your continued visit. Let us leave good memories for your children as they grow up. I wish you a happy life! Guest Service Manager Bella