Shangri-La Hotel, Suzhou Yuanqu Reviews
Shangri-La Hotel, Suzhou Yuanqu
Xiexin Plaza, No.99 Si'an Street, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
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Shangri-La Hotel, Suzhou Yuanqu Guest Reviews
4.7/5
Outstanding
3299 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3299)
Positive reviews(3203)
Reviews with photos/video(729)
Delicious breakfast(235)
Large rooms(166)
Friendly front desk staff(114)
Close to metro(76)
Luxurious(57)
Awesome gym(22)
Negative reviews(93)
Valeriia
Deluxe Twin Room
Stayed in Okt 2023
Family
13 review
Great
Posted on 1 Nov 2023
The hotel is very conveniently located, very close to the Jinji lake and the shopping mall, lots of places to eat nearby. The room was spacious and bright. A nice bathtub, welcome fruits. The pool water was warm and clean, without the specific disinfectant smell.
However there was no bathrobe, slippers, toothbrush etc provided for the kid, even though we stayed as a family and the receptionist clearly saw a child when we were checking in. I had to go and ask for them myself.
Response from Property: Dear Guest: We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Guest User
Deluxe King Room
Stayed in Agt 2023
Solo travelers
2 review
Outstanding
Posted on 21 Agt 2023
A beautiful hotel with super big rooms that give you the best feel out of money. Hotel is gracious enough to allow late check outs, with high quality amenities, very nice gym and swimming pool. Breakfast is more Chinese style but acceptable and delicious.
Response from Property: Dear Guest,We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
leach
Executive Suite King
Stayed in Mar 2024
Solo travelers
1 review
Outstanding
Posted on 2 Mar 2024
I have stayed here many times. It is an excellent hotel in every aspect.
Response from Property: We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Guest User
Deluxe King Room
Stayed in Nov 2023
Couples
5 review
Very Good
Posted on 7 Jan 2024
We stayed here for only 1 night, the hotel was really nice, spacious and very comfortable room; big bed, mini fridge, bath.
Staff were also very friendly and helpful. Breakfast was fine, slightly limited.
The hotel is also about 25 minute car journey from the centre.
Response from Property: Thank you for the feedback on your recent stay experience and we have taken note of all your valuable comments. We have share your comments with our team here and look forward to welcome you back to experience the new changes that we have made in the Horizon Club Lounge offerings.
Guest User
Deluxe King Room
Stayed in Okt 2023
Couples
11 review
Outstanding
Posted on 10 Okt 2023
The Shangri-La is an excellently located hotel in Suzhou, a close walk to the Times Square area, which is full of restaurants, sightseeing, the subway and other amenities. The hotel itself is spotlessly clean, with friendly, English speaking staff.
The hotel has nice views from the upper floors and overall is really good value for money. Access to the gym and swimming pool are also a solid bonus.
Response from Property: Dear Guest,We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.
Teng jin tien
Deluxe King Room
Stayed in Mei 2024
Couples
1 review
Great
Posted on 13 Mei 2024
Friendly staff n service.nice hotel
Response from Property: Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best Shangri-La service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Shangri-La Yuanqu, Suzhou on your next trip.
Arena.
Deluxe King Room
Stayed in Okt 2022
Travel with friends
38 review
Outstanding
Posted on 4 Okt 2022
This hotel was lovely. I didn't feel so good on my trip so I was able to relax and stay at this hotel and enjoy the amenities. The staff was lovely, friendly and helpful. The rooms were clean and comfortable and I will definitely stay again when in Suzhou.
Response from Property: Dear guests, thank you for choosing Shangri-La Yuanqu, Suzhou. We are very happy to bring you a wonderful trip memory. We are committed to making you feel at home with quality service and elegant facilities. We sincerely look forward to your coming again.
Anonymous User
Deluxe King Room
Stayed in Apr 2024
Family
12 review
Very Good
Posted on 25 Apr 2024
Nice and clean
Response from Property: Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!
Chris!
Deluxe Twin Room
Stayed in Okt 2022
Travel with friends
42 review
Amazing
Posted on 17 Okt 2022
Lovely breakfast, great service and flexibility! They easily accepted late check out at 3pm at no extra cost.
Response from Property: Dear guests! Thank you for staying in Shangri La in Suzhou Park and giving us recognition and appreciation. It's a great honor to know that the service of the hotel team is loved by you. Your appreciation has inspired us, and your comments will be shared with the hotel team. Thank you for your support and love. We look forward to seeing you again, and we will continue to provide you with warm and efficient services. I wish you a happy life and a healthy family!
worldtraveller0401
Deluxe King Room
Stayed in Nov 2023
Business travelers
7 review
Amazing
Posted on 8 Jan 2024
Clean and spacious.
Response from Property: Thank you for the feedback on your recent stay experience and we have taken note of all your valuable comments. We have share your comments with our team here and look forward to welcome you back to experience the new changes that we have made in the Horizon Club Lounge offerings.
HGGoh
Deluxe Twin Room
Stayed in Des 2023
Business travelers
17 review
Outstanding
Posted on 20 Des 2023
Great product
Guest User
Deluxe King Room
Stayed in Okt 2023
Travel with friends
17 review
Outstanding
Posted on 30 Okt 2023
Room is cleaned
pagnano
Deluxe King Room
Stayed in Feb 2022
Booked for others
2 review
Outstanding
Posted on 14 Feb 2022
Staff is very good. I personally don’t like the interior design of the public spaces. A lot of marbles, classic modern design, luck of the hand of a good architect. I feel a little boring inside but it is comfortable. The room is quite good better than public spaces.
Response from Property: Dear guests, thank you for choosing Shangri-La Hotel, Suzhou Yuanqu as your hotel to stay. We were very glad that the hotel has received full marks from you. It is a pleasure to know that the location of our hotel has been recognized by you. We are committed to creating a warm home for guests with considerate service, looking forward to your next visit. Best regards!
Seat 2A
Deluxe King Room
Stayed in Feb 2022
Solo travelers
33 review
Very Good
Posted on 5 Feb 2022
Very conveniently located, near Times Square mall and metro station, Jinji lakefront, Eslite book store and SIP train station. Typical Shangri-la elegance and service. Good value.
Response from Property: Dear guests, thank you for choosing Shangri-La Hotel, Suzhou Yuanqu. We are very happy to bring you a wonderful trip memory. We are committed to making you feel at home with quality service and elegant facilities. We sincerely look forward to your coming again.
Guest User
Deluxe King Room
Stayed in Jul 2022
Family
5 review
Outstanding
Posted on 16 Jul 2022
Best hotel stay in SIP, excellent breakfast buffet
Response from Property: Dear guests, thank you for choosing Shangri-La Yuanqu, Suzhou. We are very happy to bring you a wonderful trip memory. We are committed to making you feel at home with quality service and elegant facilities. We sincerely look forward to your coming again.