Novotel Suzhou SIP Reviews
Novotel Suzhou SIP
No.688 East of Suzhou Avenue, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
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1 night
Novotel Suzhou SIP Guest Reviews
4.8/5
Excellent
7026 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(7026)
Positive reviews(6941)
Reviews with photos/video(1286)
Friendly front desk staff(1720)
Convenient location(1389)
Easy to get around(1180)
Delicious breakfast(581)
Close to metro(502)
Secluded lake view(310)
Great swimming pool(121)
Negative reviews(83)
Jess Pieterse
Superior Double Room
Stayed in Aug 2024
Couples
7 review
Outstanding
Posted on Sep 1, 2024
Super service! Great room!
Walked into such an inviting atmosphere, the reception staff were awesome and so friendly.
The room was superb, comfortable and big plus for me was that there were extra blankets in the cupboard already(, as I tend to get chly while my husband is always too hot - so the AC is usually a fight for us 🤣) there was a great variety for breakfast with combination of Asian and Western style.
Also, a perk was it was within walking distance to some great vibey places and food.
Highly recommend
Response from Property: Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!
dyhx
Superior Double Room
Stayed in Aug 2024
Business travelers
10 review
Amazing
Posted on Aug 23, 2024
The hotel is next to the exhibition grounds, just a few mins walk. It's also walking distance to the Jinji Lake, and a mall nearby with a railway metro station exit (Line 1) just next to the hotel entrance. Huge lobby with friendly service, from front desk to housekeeping and concierge. Especially the concierge, as I sent over 20 packages from my online shopping on Taobao to the hotel before my arrival and they were so organized they managed to get them out for me in minutes and sent it to my room. The room is big, comfortable for 2 to share with a separate standing shower and toilet. The bed is firm but I found the pillows too soft. The water pressure of the shower head was a bit weak too.
The hotel also has a decent sized gym and a heated lap pool. The breakfast spread was excellent, offering international usuals like bread, pastries, sausages and also local favs like porridge and noodles live station. Overall a great hotel especially for the price we paid.
6/8
Response from Property: Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!
Chenyong（yongge）
Superior Double Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Aug 3, 2024
very good👍
PeaceBeUponUs
Deluxe Lake-view Twin Room
Stayed in Jan 2024
Family
54 review
Outstanding
Posted on Jan 27, 2024
Our secondnight with separate booking.
The reception guy, Robert is helpful with our bookings and provided is helpful insights on Jinshuiwan Bridge.
Response from Property: Dear distinguished guest, hello! Thank you for choosing Novotel Suzhou Wenbo as your hotel when visiting Suzhou. It is our honor to provide high-quality and considerate service to every guest. Your affirmation is a great encouragement to the service team! The hotel is adjacent to Jinji Lake and is seamlessly connected to Metro Line 1. Adjacent to the Suzhou International Expo Center, within walking distance of Eslite Bookstore, Shin Kong Place and Jiuguang Department Store, it is your first choice for shopping, entertainment and meetings. Thank you again for your support and look forward to your stay at Novotel Suzhou Wenbo again in the near future!
Chua
Deluxe Lake-view Twin Room
Stayed in Jun 2024
Business travelers
5 review
Outstanding
Posted on Jun 16, 2024
Amazing location to the jinji lake. Like the peaceful environment and delicious spread of breakfast. Room is also spacious and clean. Will definitely be back to stay again.
Response from Property: Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!
Sungjae
Superior Room (2 beds)
Stayed in May 2024
Travel with friends
3 review
Outstanding
Posted on May 4, 2024
Excellent
Stephan D.
Superior Double Room
Stayed in Mar 2024
Solo travelers
37 review
Great
Posted on Mar 14, 2024
Hotel is good and clean and the staff is helpful and friendly.
I deduct 1 point for no bathtub and 1 point for very high costs during Jinji lake half marathon.
Besides I am happy!
Guest User
Superior Double Room
Stayed in Feb 2024
Couples
8 review
Posted on Feb 17, 2024
It was a pleasant stay.The staff members particularly
at the recepton were very kind and helpful.
William Sun 1987
Deluxe Lake-view Queen Room
Stayed in Sep 2023
Business travelers
137 review
Outstanding
Posted on Sep 21, 2023
hotel located in the lake side, many restaurants and bars there.
Anonymous User
Superior Double Room
Stayed in Jan 2023
Couples
5 review
Outstanding
Posted on Jan 27, 2023
Amazing location and close to every mall and metro!Bedroom is spacious and gym,sauna and swimming pool is a great touch for guest to use!
Response from Property: Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!
Guest User
Deluxe Lake-view Queen Room
Stayed in Jun 2023
Solo travelers
6 review
Outstanding
Posted on Aug 26, 2023
The Novotel Suzhou is very well situated close to Jinji Lake. My room had a lovely view across it. Service, room size and amenities were all outstanding. A bonus is a friendly little coffee shop at one end of the hotel. I recommend the hotel.
junrong oh
Superior Room (2 beds)
Stayed in Aug 2023
Business travelers
8 review
Posted on Sep 6, 2023
Slow services , amenities quite lacking in service standard and speed ,
Shanma
Superior Double Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 12, 2024
serena very nice
Guest User
Superior Double Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on May 22, 2024
Robert服务is very good
PHILLIP
Deluxe Lake-view Queen Room
Stayed in Aug 2022
Solo travelers
2 review
Outstanding
Posted on Aug 15, 2022
I arrived at 11:00am and was given whatever was available, which was not a very nice room. But that was my fault, because I really just needed to shower and rest. I appreciated Summer getting me a room right away. And she recommended I change rooms the next day.
The next day, Maria was incredibly helpful in finding me a much nicer room with an amazing view of Jinji Lake. And she continued to assist me with other questions.
Serena, as well, was very helpful in rebooking my stay for two more nights!
Response from Property: Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!