Pullman Suzhou Zhonghui Reviews
Pullman Suzhou Zhonghui
No. 188 Jiayuan Road, Xiangcheng District, Suzhou, Jiangsu, ChinaView Hotel Details
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Pullman Suzhou Zhonghui Guest Reviews
4.6/5
Very Good
3166 review
Verified reviewsLocation4.7
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(3166)
Positive reviews(3049)
Reviews with photos/video(465)
Delicious breakfast(213)
Friendly front desk staff(202)
Near shopping area(86)
Well decorated(43)
Delicious buffet(37)
Luxurious(30)
Negative reviews(117)
Sean 肖涵
Superior King Room
Stayed in Dec 2023
Family
28 review
Amazing
Posted on Jan 4, 2024
Really nice hotel, not too far from the train station. Great gym and swimming pool at the hotel. Rooms were nice and clean. Buffet breakfast with a mix of local and Western options. Would use again.
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
777Alex
Superior Executive King Room
Stayed in Jul 2023
Couples
6 review
Amazing
Posted on Jul 16, 2023
The hotel service is very good. They have varieties of food which is very suitable for everyone staying in the hotel. We enjoyed our stay.
I fully recommend this hotel.
Response from Property: Dear guest, many thanks for your warm feedback and recommend! we really wish you feel home every time when you come back!
Muhammad
Deluxe King Room
Stayed in Oct 2023
Business travelers
6 review
Outstanding
Posted on Oct 27, 2023
Very nice & new hotel good stall
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Adventures of a STRAWBERRY
Deluxe King Room
Stayed in Jun 2023
Solo travelers
32 review
Outstanding
Posted on Jun 11, 2023
The front desk was helpful when I checked in. Food was great and overall it’s a nice hotel
Response from Property: Dear guest, many thanks for your comments! We really wish you feel home every time when you come back!
Hans-Peter
Superior King Room
Stayed in Oct 2023
Business travelers
13 review
Outstanding
Posted on Dec 23, 2023
Very Good ! Clean & Friendly, close to Shopping Center and Restaurants
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back! The hotel is adjacent to Tianhong Square and the Global Harb Shopping Center, offering a wide range of dining, drinking, and entertainment options. The hotel is conveniently located from the park, commercial center, and supermarket, and can be reached within a ten minute walk. It is also close to subway stations, high-speed rail north stations, and highway entrances, making it a great choice for both business and family travel. The Pearl Cafe on the first floor and the Lingering Garden Chinese Restaurant on the second floor of the hotel provide you with high-quality dining services. You are welcome to experience it again next time.
APURV SHRIVASTAVA
Superior King Room
Stayed in May 2023
Business travelers
4 review
Very Good
Posted on May 30, 2023
Great hotel. Helpful staff. Not all of them know English, which is essential for international business travellers. But you can manage easily.
Response from Property: Dear guest, many thanks for your comments! we will organize more English training for staffs in order to make improvements. We really wish you feel home every time when you come back!
Adair
Superior King Room
Stayed in Aug 2022
Solo travelers
15 review
Outstanding
Posted on Aug 19, 2022
I had such a relaxing time at the Pullman Hotel. The service at this hotel is one that is professional and accommodating. The location of the restaurant is great, as there are so many restaurants and malls within the same are. The hotel is beautiful and very clean. The room was a bit small, but nonetheless, it got the job done. My favorite place in the room was the bathroom. The aesthetics of the bathroom was really lovely and it was so clean. I did wish there was more of a variety of Western Style food being offed at breakfast. Overall, this is an exemplary hotel.
Guest User
Superior Room 2 beds
Stayed in Jan 2023
Family
8 review
Posted on Jan 22, 2023
Not too busy and the food there is quite good. I've stayed every national holiday for refreshment but for the last two visits, I am afraid to say that the hotel room cleaning was not so good. I saw some long hairs in the bath rubber mat and finger prints on the toilet glass wall. I feel swimmig pool's management and the water you know is another problem. Pulllman was... yet is a nice place and memory for my family. I hope Pullman listens to my words or advice. Good luck !!! Let me see you again later.
Response from Property: Thank you for taking the time to tell us about your experience at the Pullman Suzhou Zhonghui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore，your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Di
Superior King Room
Stayed in May 2023
Family
7 review
Outstanding
Posted on May 31, 2023
Standard 5 star hotel. Everything is in perfect condition.
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Guest User
Superior King Room
Stayed in May 2023
Family
1 review
Outstanding
Posted on May 22, 2023
Good
Will choose again in the future
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Christensen
Superior Room 2 beds
Stayed in Jul 2022
Family
8 review
Posted on Jul 27, 2022
it's a business hotel, but with us included, full of families with kids, therefore the tiny pool felt overly crowded. food was nice and reception was good too.
Response from Property: Dear guest, thank you for your comments. Firstly, we have to say sorry for the crowded condition in swimming pool. According to this problem, we have set the number limit for adults and kids entering into swimming pool to make sure every guest in the pool can enjoy a peaceful time. Secondly, we are very appreciate that you praise our food and service. Your satisfaction is our motivation. We sincerely look forward to seeing you again, Thank you！
Ayakha
Superior King Room
Stayed in Dec 2021
Solo travelers
10 review
Posted on Jan 2, 2022
The hotel was clean and the service was excellent. I enjoyed their breakfast until I found a hair in my muffin. After alerting someone, they told me that the chef wants to see the hair himself (felt like he didn’t believe me) moments later a manager came to me and apologized. He assured me that I would get a breakfast voucher that I never received. This whole matter really ruined the experience for me. A really disappointing end to what was an enjoyable stay.
Response from Property: Dear Guest, thank you for staying with us in Pullman Suzhou Zhonghui , we appreciate your feedback on hotel cleanliness and service, while meantime please allow us to apologize for the hair you found on muffin which brought unpleasant experience during your journey , our Chef will definitely review all procedures and find out how it happened, and prevent reoccurrence in future. thank you for all the feedbacks, we believe that is valuable for us to have improvement in certain areas, once again sorry for the inconvenience caused and we wish to have you back in near future , we will reach you out later today , thank you and best regards, Happy New Year ! Guest Experience Manager.
Adam Stone
Superior King Room
Stayed in Nov 2021
Business travelers
67 review
Outstanding
Posted on Jan 27, 2022
Great hotel, great staff, great breakfast! Incredibly easy to check in and will definitely be back if I'm back in Suzhou.
Guest User
Superior King Room
Stayed in Jun 2023
Business travelers
1 review
Outstanding
Posted on Jun 21, 2023
darcy nice
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Guest User
Superior Room 2 beds
Stayed in Oct 2021
Couples
9 review
Very Good
Posted on Nov 7, 2021
The room was ok. Price was 700 RMB at the time. I think it was a little high. Pretty hotel.
Response from Property: Dear guest, thank you for staying with Pullman Suzhou and leaving your nice comments , we are glad to know that you like the room and hotel environment , we noticed your concern on room price , it floats as per market demand and look forward to having you back in winter season !