City · Art Hotel (Pingjiang Road, Guanqian Street, Suzhou) Reviews
City · Art Hotel (Pingjiang Road, Guanqian Street, Suzhou)
No.122-1 Jingde Road, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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City · Art Hotel (Pingjiang Road, Guanqian Street, Suzhou) Guest Reviews
4.8/5
Excellent
1225 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1225)
Positive reviews(1212)
Reviews with photos/video(340)
Convenient location(232)
Friendly front desk staff(159)
Easy to get around(139)
Well designed(105)
Close to metro(80)
Large rooms(69)
Well decorated(68)
Nice bathtub(17)
Negative reviews(13)
RT888
Xile Double Bed Room (Smart Toilet, Screen Projection TV)
Solo travelers
1 review
5.0/5
Outstanding
Posted on
The entire process was fantastic, I arrived earlier and intended to ask for early check in, but it was offered the moment I stepped in the door without asking. Very inviting service even until check out - they shared a gift and it felt so sincere. Would definitely stay here when I’m in town again.
Response from Property: 千言萬語抵不過您的認可支持,您的支持是我們前進的動力,我們的目標是給每一位客人提供優質的服務和舒適的入住環境,能夠讓每一位客人滿意,感謝您的一以來的支持,藝術酒店期待您的再次光臨!
Veren Valencia
Duplex Family Suite With Private Terrace (Two Double Beds, Soaking Tub)
Family
1 review
5.0/5
Outstanding
Posted on
The service was super good! 💯👍🏻don’t worry about bringing big luggages even they don’t have elevator. the staff will immediately carry your luggages without u even asking them. They also help us to book a car to shanghai. About the room, i suggest you to try their biggest room! so spacious, the interior is absolutely stunning with the balcon area which has LED screen. My family and i will definitely come back if we travel again to suzhou!😆❤️
Response from Property: Your encouragement is like a bright sky, giving us wings to fly our dreams. No matter what the future holds, we insist on providing high-quality services and a comfortable accommodation environment. I believe we will not change and will not forget our original intention. With your company, we will be better!
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Tiger 老虎
Wangshu Double Bed Room (Mobile Screen Casting, Smart Toilet)
Solo travelers
19 review
3.7/5
Posted on
Good budget hotel in a beautiful district of Suzhou.
Rooms are clean and modern style. Highly recommended
Response from Property: 您的鼓勵宛如一片明媚的天空,給於我們放飛夢想的翅膀。不管未來如何,我們堅持提供優質的服務與舒適的住店環境。相信我們不會改變,不忘初心,有您的陪伴我們將更好!
Amy_17
Delux Double Bed Room With Bath (Smart Toilet, Soaking Tub, Screen Projection TV)
Travel with friends
20 review
4.0/5
Very Good
Posted on
The hotel has a relaxed art style. The staff was welcoming and kind. The room was clean and very comfortable.
Response from Property: “傾心相遇,若落花流水,回首時,歲月依然美好。”管家小藝非常感謝您的入住與讚賞,很高興能為您的出行帶來美好的時光。您的讚賞給予我們很大的鼓舞,也是我們進步的動力。人生旅途中的交集,相遇,便是一份意外的驚喜。期待下次能夠帶給您更完美的入住體驗,祝您開心每一天
Dionne Tan K.H.
Wangshu Double Bed Room (Mobile Screen Casting, Smart Toilet)
Family
4 review
5.0/5
Outstanding
Posted on
We are very pleased with the excellent service. All the staff were helpful and polite. They helped us do do our laundry and we were so grateful about it. We were happy with the 2 rooms we got, one of them being the family loft room. It has a private roof garden. Though the hotel has no lift, the staff helped us with our baggage. Thank you for the excellent service.
Response from Property: Every morning, I wake up from sweet dreams and embrace the sunshine. Every evening, I think in the silence after the hustle and bustle. Thank you. Every morning and evening, I look forward to meeting you again.
Guest User
Delux Double Bed Room With Bath (Smart Toilet, Soaking Tub, Screen Projection TV)
Solo travelers
1 review
4.5/5
Great
Posted on
Hotel is clean and the stuff is friendly, but dont speak english. The street in front of the Hotel is a little bit noisey. The room a big and very nice furnished. Overall ok when dont have problems with noise.
Response from Property: Your encouragement is like a bright sky, giving us the wings to fly our dreams. No matter what the future holds, we insist on providing high-quality services and a comfortable hotel environment. Believe that we will not change and never forget our original intention. We will be even better with you by your side!
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Kly Nguyen
Wangshu Double Bed Room (Mobile Screen Casting, Smart Toilet)
Travel with friends
4 review
5.0/5
Outstanding
Posted on
The hotel is located in the city center, convenient to every tourist destination. There are some restaurants around, for all meals a day. Staff are friendly and always willing to help.
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。 蘇州藝術酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇。
Jay
Xile Double Bed Room (Smart Toilet, Screen Projection TV)
Couples
2 review
5.0/5
Outstanding
Posted on
We stayed 1 night from 3-4 Nov. A really good and affordable hotel to stay at in Suzhou. The receptionists (one senior and one new guy) were very kind and helpful. They offered to carry our luggages up and down as there's no lift to the hotel. The room was also very spacious and they even provided an amenities kit - sewing kit. Overall a 10/10, we will definitely return again.
Response from Property: 青衫煙雨客,恰似故人來~親愛的賓客您好呀~感謝您在眾多酒店當中選擇小藝家,謝謝您對小藝家的認可。酒店房間都是採用雙層隔音玻璃保證您的睡眠哦~ 用心服務是我們要做到的標準,希望讓您感受到安心,舒心,暖心~酒店設計新潮,小藝家地處蘇州姑蘇中心地段,距蘇州著名景點:山塘街,平江路,蘇州博物館等都很近,小藝24小時為您在線雲導遊!您在入住期間有任何問題都可以告知我們,我們會根據您的要求來為您提供服務,衷心感謝您的讚譽,歡迎再來!祝您生活愉快,天天開心😘
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chevv.
Wangshu Double Bed Room (Mobile Screen Casting, Smart Toilet)
Couples
2 review
5.0/5
Outstanding
Posted on
No elevator but the staff were polite and offered to help with our luggages. The room was spacious and the bed were comfortable too. Great location to access metro and visit attractions in Suzhou:)) The room were provided with basic amenities and also mosquito repellent
Response from Property: Thousands of words cannot be enough to endorse your support. Your support is what drives us forward. Our goal is to provide each guest with excellent service and a comfortable stay that will satisfy each guest. Thank you for your support over the past year and the Art Hotel looks forward to your return!
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JUNJO
Delux Double Bed Room With Bath (Smart Toilet, Soaking Tub, Screen Projection TV)
Couples
5 review
4.7/5
Amazing
Posted on
Nice Hotel. No Elevators but hotel crews were really helpful to pick our luggages. Overall nice.
Response from Property: Thousands of words cannot be enough to endorse your support. Your support is what drives us forward. Our goal is to provide each guest with excellent service and a comfortable stay that will satisfy each guest. Thank you for your support over the past year and the Art Hotel looks forward to your return!
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Guest User
Xile Double Bed Room (Smart Toilet, Screen Projection TV)
Solo travelers
1 review
5.0/5
Outstanding
Posted on
Stylish and calm interior, the room smelled very good)
Response from Property: 親愛滴家人:傾心相遇,若落花流水,回首時,歲月依然美好!管家感謝您選擇入住蘇州藝術酒店,很高興給您的旅途帶來美好的時光,給每位家人帶來不一樣的住宿體驗,超大玻璃落地窗直接把您帶到美景如畫的景色中,管家一直在蘇州等您再次回蘇州的第二個家🏠
CN.Torlage
Duplex Family Suite With Private Terrace (Two Double Beds, Soaking Tub)
Travel with friends
26 review
5.0/5
Outstanding
Posted on
We booked and stayed at this hotel as friends. We thoroughly enjoyed our time here, the staff were wonderful: they helped us book tickets and give suggestions of places to visit, bars and things to do. The room was spacious and the beds were so comfortable, we slept very well. We had a lovely courtyard to relax in at the end of the day. The location was very convenient to most of the recommended attractions in Suzhou. The art work around the hotel really adds to the ambiance. Would be lovely if the hotel included a simple breakfast. We would recommend this hotel to anyone planning a trip to Suzhou!
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Response from Property: Thank you for your stay and your good comments. We have been working hard to provide you with a good accommodation environment and quality service. We hope you can tell your friends about your stay experience. We will continue to work hard to provide you with better service! May our friendship last forever. We look forward to your next stay.
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Enya Kelu
Xile Double Bed Room (Smart Toilet, Screen Projection TV)
Travel with friends
1 review
4.7/5
Amazing
Posted on
Very helpful staff here, location great!!
Response from Property: 您的鼓勵宛如一片明媚的天空,給於我們放飛夢想的翅膀。不管未來如何,我們堅持提供優質的服務與舒適的住店環境。相信我們不會改變,不忘初心,有您的陪伴我們將更好!
ERKAN
Duplex Family Suite With Private Terrace (Two Double Beds, Soaking Tub)
Family
5 review
5.0/5
Outstanding
Posted on
We were greeted with friendly and helpful service. The room was clean. The location is very good, close to the train station and bus stops. The price is very reasonable. Everything was as it should be. 👍🏼
Response from Property: Dear family: We met each other with our hearts, but when we look back, the years are still beautiful! Thank you for choosing to stay at Suzhou Art Hotel. We are very happy to bring you a good time on your journey and a different accommodation experience for every artist. The large glass floor-to-ceiling windows directly bring you to the picturesque scenery. The housekeeper has been waiting for you to return to Suzhou's second home again🏠
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abelckm
Tranquil Twin Room (Smart Toilet + Mobile Screen Casting)
Couples
2 review
5.0/5
Outstanding
Posted on
Very good
Response from Property: 尊敬的賓客:您好!感謝您選擇藝術酒店,非常榮幸能為您服務。多年來我們一直秉承着“以顧客滿意為中心”的精神,為每位顧客創造“家外之家”,感謝您對我們服務的認可,期待您及家人的再次下榻!