Oakwood Hotel & Residence Suzhou Reviews
Oakwood Hotel & Residence Suzhou
No. 6 Moon Bay Road, Suzhou, ChinaView Hotel Details
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Oakwood Hotel & Residence Suzhou Guest Reviews
4.6/5
Very Good
1247 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1247)
Positive reviews(1216)
Reviews with photos/video(177)
Classy environment(126)
Friendly front desk staff(100)
Delicious breakfast(95)
Large rooms(77)
Secluded lake view(37)
Perfect for families(19)
Stayed multiple times(19)
Negative reviews(31)
Semmn
Superior Room(King)
Stayed in Apr 2024
Couples
21 review
Great
Posted on Apr 7, 2024
I recently had the pleasure of staying at the Oakwood in Suzhou, located right by the picturesque Dushu Lake. The location is fantastic - the lake makes for a beautiful and peaceful setting. The hotel itself is quite good. I found it to be nice and quiet, which allowed me to relax and get a restful night's sleep. The rooms are comfortable and well-appointed.
Service and amenities are solid. The staff are friendly and accommodating. While perhaps not the absolute height of luxury, the Oakwood provides everything you need for a pleasant stay.
Overall, I rate this hotel an 8 out of 10. It's a very good choice if you're looking for a nice place to stay in the Dushu Lake area of Suzhou. The tranquil location and quality of the hotel make it easy for me to recommend the Oakwood.
6/7
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou. We are pleased to see that you are satisfied with the service and facilities. Thank you for your recognition of our service, we will share your stay experience in a timely manner, and make unremitting efforts to improve the quality of service. We sincerely look forward to your next visit! Enjoy life, starting in Oakwood~
Foreverwanderer24
Superior Room(King)
Stayed in May 2024
Family
28 review
Outstanding
Posted on Jul 5, 2024
Electricity were out but the staff are able to change our room pretty fast.
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou. We are pleased to see that you are satisfied with the service and facilities. Thank you for your recognition of our service, we will share your stay experience in a timely manner, and make unremitting efforts to improve the quality of service. We sincerely look forward to your next visit! Enjoy life, starting in Oakwood~
Guest User
Deluxe 2-Bedroom Apartment Lake View
Stayed in Mar 2024
Family
3 review
Amazing
Posted on Mar 26, 2024
The surrounding area mostly has local food restaurants. If you want a wider selection, go to the Times Square area or Suzhou Center. The view is amazing and great if you want to jog or stroll around the lake.
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou. We are pleased to see that you are satisfied with the service and facilities. Thank you for your recognition of our service, we will share your stay experience in a timely manner, and make unremitting efforts to improve the quality of service. We sincerely look forward to your next visit! Enjoy life, starting in Oakwood~
LJRick
Deluxe Suite - 1-Room, Lake-View
Stayed in Feb 2024
Couples
6 review
Great
Posted on Feb 5, 2024
Was a great hotel bit far from transport having a car is advised or you can get a taxi
Breakfast was really good
The weather was not too good but we were prepared
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou. We are pleased to see that you are satisfied with the service and facilities. Thank you for your recognition of our service, we will share your stay experience in a timely manner, and make unremitting efforts to improve the quality of service. We sincerely look forward to your next visit! Enjoy life, starting in Oakwood~
Guest User
Superior Room(King)
Stayed in Jun 2024
Family
2 review
Amazing
Posted on Jun 29, 2024
Staff so friendly and give us early check in 👍, recomended
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou. We are pleased to see that you are satisfied with the service and facilities. Thank you for your recognition of our service, we will share your stay experience in a timely manner, and make unremitting efforts to improve the quality of service. We sincerely look forward to your next visit! Enjoy life, starting in Oakwood~
Guest User
Premier Queen Room
Stayed in Sep 2023
Couples
6 review
Outstanding
Posted on Sep 28, 2023
awesome place
Chozzer
Studio Apartment Lake View (King/Twin)
Stayed in Apr 2024
Business travelers
41 review
Posted on May 9, 2024
A nice hotel with a good view. Breakfast was so so.
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou and thank you for taking the time to give us feedback. Your feedback questions have been reported in time, we will optimize our products, thank you again for your support to the hotel, and sincerely look forward to your next visit and enjoy life, starting from Oakwood.
Guest User
Premier Queen Room
Stayed in Oct 2023
Couples
5 review
Great
Posted on Oct 4, 2023
A decent hotel, which was very clean (most of the time, cleanness at Chinese hotel establishments is a problem, even in the case of high-end hotels) and offered proper breakfast (both Oriental and Western dishes).
Janica Cenni Salim
Superior Room(King)
Stayed in Sep 2023
Couples
13 review
Outstanding
Posted on Sep 10, 2023
very nice hotel, the view is the best, the, staff so polite and helpful, we will back again. The food also delicious. thank you so much
Response from Property: Thank you for staying at Oakwood Hotel & Residence Suzhou. We are pleased to see that you are satisfied with the service and facilities.We will share your stay experience in a timely manner and continuously improve the quality of service.We sincerely look forward to your next visit!
Robert D
1-Bedroom Apartment Lake View
Stayed in Jul 2023
Family
1 review
Amazing
Posted on Aug 13, 2023
Breakfast buffet was great. Only a few minutes away from the subway. The lake view is beautiful. Staff are top notch.
Response from Property: Thanks for stay with Suzhou Oakwood hotel & residence. Experience the comfort and relaxation at our residence,where a good night's sleep is not just a luxury,but a priority. hope to see you again at Oakwood.
Anonymous User
Premier Queen Room
Stayed in Jul 2023
Family
28 review
Great
Posted on Jul 23, 2023
Overall a wonderful experience. Room was huge and clean. View was also spectacular. Services are great!
Response from Property: Thanks for stay with Oakwood Hotel & Residence Suzhou, hope you have a nice stay and welcome you back again!
Anonymous User
Superior Room(King)
Stayed in Jun 2023
Business travelers
3 review
Outstanding
Posted on Jul 17, 2023
Very good experience. Quiet, beautiful and safe surroundings. There many restrants nearby. Well maintained and clean room. Alisa at front desk is very kind and helpful. Thank you Alisa.
Response from Property: Thanks for stay with Oakwood Hotel & Residence Suzhou, hope you have a nice stay and welcome back again!
TonyKL
Superior Room(King)
Stayed in May 2023
Business travelers
19 review
Amazing
Posted on May 27, 2023
Nice hotel. The room was clean and well equipped. The breakfast was very good with clear labelling in English and Chinese. Good value for money.
Guest User
Deluxe Double Room
Stayed in May 2023
Business travelers
3 review
Great
Posted on May 24, 2023
Good service apartment type stay. Breakfast is better than others but not as good as 5 years ago precovid time.
Response from Property: Thank you for staying at Oakwood International Hotel Apartment Suzhou. The hotel has always insisted on providing high-quality services to every guest. Thank you for your feedback. Although we are committed to providing customers with a good accommodation experience, there is obviously room for improvement in our facilities and environment. If you are willing to give us a chance to win back your trust, we will do our best to give you the best hotel accommodation experience and make you like our hotel again.
Titisongz03
Superior Room(King)
Stayed in Oct 2022
Family
18 review
Great
Posted on Oct 4, 2022
The facility was average. The breakfast was rich western and chinese. The rooms are big and clean . The team helped us find the place to get covid test done and ordered a taxi for us. Spoke good English. We had our baby girl with us so we chose this hotel for the children playground even though its not as big and specious as the pictures it was ok. I recommend especially foreigners to choose this hotel and for the prize i think its a good catch. If i visit Suzhou again i will come back
6/7
Response from Property: Dear Guest,Thank you for taking your time to share your special stay experience! We're pleased to read that you enjoyed the accommodation and service. We will certainly convey your fabulous compliments to all Oakwood Hotel and Residence Team for their excellent service. It was our pleasure to have served you during your stay and we look forward to welcoming you back to Suzhou in the near future.