To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(894)
Positive reviews(872)
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Delicious breakfast(44)
Average sound insulation(29)
Perfect for business trips(17)
Negative reviews(22)
Anonymous User
Queen Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Such a great hospital with great staffs! This is my second time staying at the hotel and I’m sure I’ll book this hotel again for the next time! Recommend!!!
Response from Property: [Clean and tidy] [Enthusiastic service] Dear guests: Hello! Thank you for choosing Yilong Anyun Hotel Suzhou Renmin Road Taihua Mall. Yilong Anyun Hotel is a mid-range hotel brand under Yilong Hotel Technology. Through standardized management and intelligent operation, it is committed to providing guests with a better stay experience. All partners can only take up their posts after passing the system training and assessment to ensure that guests are provided with a clean and tidy stay environment and thoughtful service experience. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and at the same time we are more motivated to move forward. We hope to have more opportunities to serve you! Looking forward to your visit again and wish you a happy life.
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Chui Eng
Family Room (Washing Machine + Mini Fridge)
Stayed in Mar 2024
Travel with friends
3 review
4.5/5
Great
Posted on May 2, 2024
Location is good. There are malls nearby. Near to metro. Room overall is good. But their laundry dryer seems to be not working. Cheaper to take cab. Receptionist very friendly and helpful.
If going to attractions advise to just take cab rather than metro if not solo travel.
Response from Property: Dear guest, thank you for your review of our hotel. We are glad to hear that you are satisfied with the hotel's location and the overall impression of the room. At the same time, we also thank you for your feedback on our hotel's washing machine and dryer. We will check and repair it as soon as possible to ensure better service. In addition, we are also very grateful for your praise for our front desk staff. We will continue to work hard to improve the quality of service so that every guest feels at home. Finally, we suggest that if you are not traveling alone, it is more convenient to take a taxi to the attractions. Thank you again for your evaluation and look forward to seeing you again.
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Guest User
2-bed Room
Stayed in Feb 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Very near to metro station and have a cafe and family mart next to the hotel.. Staffs are very friendly and helful too. Highly recommended
Response from Property: A good mood will bring you good scenery, and a good vision will bring you good discoveries. Thank you for discovering and choosing us. No matter when you arrive, Xiaoyi will always be ready to provide our warm and thoughtful service. We are the warmest harbor in your journey~ Waiting is for a better encounter, and I look forward to seeing you again~ I wish you a happy life!
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Guest User
2-bed Room
Stayed in Apr 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on May 5, 2024
The hotel is right by the metro which is nice, but virtually impossible to access by car especially if you have luggage. You have to first make a long uturn detour and then stand in the middle of the road and traffic to unload your bags which felt unsafe. The staff were very friendly and amenities were good. The rooms have no windows which is unfortunate.
Response from Property: Dear guest, thank you very much for your review of our hotel. We are glad that you think our location is very convenient, but we are deeply aware of the inconvenience you encountered when driving to the hotel. We will work hard to improve our transportation instructions to ensure that our guests can reach the hotel safely and comfortably. At the same time, we are glad that you think our staff is friendly and the facilities are complete. However, we deeply apologize for the inconvenience caused to you by the lack of windows in the room you stayed in. We will try our best to improve this to ensure that your next stay is more comfortable. Thank you again for your review, and we look forward to providing you with better service.
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AlbaM
Queen Room
Stayed in Mar 2024
Solo travelers
7 review
4.5/5
Great
Posted on Jun 22, 2024
The acomodation was perfect, the room was big enough and clean. The facilities provide were excellent. The hotel staff were very nice and willingness to help you if you have any inconvenient.
Response from Property: 【服務熱情】【衞生乾淨】【方便快捷】尊敬的賓客:您好!感謝您選擇藝龍安雲酒店蘇州人民路泰華商城店,藝龍安雲酒店是藝龍酒店科技旗下中端酒店品牌,通過標準化管理、智慧化運營,致力於為賓客提供更好的入住體驗,全體小夥伴經過系統培訓考核合格後方可上崗,確保為賓客提供乾淨整潔的入住環境與周到的服務體驗,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!期待您的再次光臨,祝生活愉快!
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OL3
Superior Double Room
Stayed in Aug 2023
Solo travelers
16 review
4.2/5
Very Good
Posted on Sep 3, 2023
The location of the hotel was perfect for me, there is a metro station right across the street. The general impression was not bad but there were some minor flaws. My room was rather spacious but dark with a very small window under the ceiling. The interior is also a little dated. The walls definitely need a fresh coat of paint. And when I checked in there was a weird smell in the room, so I kept the window open all the time. The bathroom was super clean though and the bed really comfortable. The hotel is pretty quiet, at least I couldn't hear any noise from the neighboring rooms.
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Response from Property: 好心情才會有好風景,好眼光才會有好發現。感謝您發現並選擇了我們。無論您何時到來小藝都將時刻準備着,堅持我們熱情周到的服務。咱就是您旅途中最温馨的港灣~等待是為了更好的遇見,期待和您的重逢哦~祝您生活愉快!
Melvin
2-bed Room
Stayed in Feb 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Good service and clean room
Response from Property: I'm really excited to see the simple but profound praise from our guests, and they also recognize our hotel's services so much. We strive to provide the most considerate and meticulous services to each guest and bring value-for-money to each guest. experience. Yilong Anyun Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time!
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Zeljka L
Superior Double Room
Stayed in Jan 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jan 28, 2024
Just perfect, everything.
Response from Property: Dear guests: Hello! Thank you for choosing Elong Anyun Hotel Suzhou Renmin Road South Gate Subway Station Branch. Thank you very much for your support and recognition of the hotel. The hotel is located on Renmin Road, the main road in the center of Suzhou (at the north end of Renmin Bridge), with Metro Lines 4 and 5 It is only 100 meters away from Exit 2 of the South Gate Subway Station at the intersection of the Line, and is next to Suzhou Taihua Mall. It is only a step away. Suzhou's famous attractions such as Panmen Scenic Area, Canglang Pavilion, Confucian Temple Antique Market, Workers' Cultural Palace, Stele Museum, etc. are all nearby. , with all the surrounding facilities including catering, shopping, banking, entertainment, etc., it is a very good hotel choice for you on business trips, tourism, vacations, and visiting relatives and friends. We all look forward to your stay again and wish you a happy life and a happy family!
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emilee
Family Room (Washing Machine + Mini Fridge)
Stayed in Mar 2024
Travel with friends
1 review
3.5/5
Posted on Mar 18, 2024
Good hotel
Response from Property: 尊敬的貴賓,感謝您對我們酒店的評價。我們非常高興您對我們的服務和設施給予了肯定,這也是我們不斷努力的目標。同時,我們也深刻意識到您提出的一些問題和建議,我們會認真對待並不斷改進,以確保您的下次入住更加愉快。我們一直致力於為每一位貴賓提供舒適、便捷的住宿體驗,期待您的再次光臨。再次感謝您的評價,祝您生活愉快!
Guest User
Superior Double Room
Stayed in Dec 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The room is nice and clean. Takeaways can be delivered to the floor. The front desk service attitude is also very good. However, the lighting of the bathroom mirror is not very good, which is inconvenient for girls to put on makeup.
Original TextTranslated by Google
Response from Property: 【環境優雅】尊敬的賓客:您好!感謝您選擇藝龍安雲酒店蘇州人民路泰華商城店,藝龍安雲酒店是藝龍酒店科技旗下中端酒店品牌,通過標準化管理、智慧化運營,致力於為賓客提供更好的入住體驗,全體小夥伴經過系統培訓考核合格後方可上崗,確保為賓客提供乾淨整潔的入住環境與周到的服務體驗,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!期待您的再次光臨,祝生活愉快!
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Anonymous User
Queen Room
Stayed in Dec 2024
Travel with friends
4 review
1.8/5
Posted on Dec 29, 2024
There was a bent hair on the sink in the bathroom. I don't know where it came from. It was disgusting. I couldn't imagine how the bathroom was cleaned even though there was a hair on the sink. Secondly, when I wanted to call the front desk, the bedside phone was unreachable. The toilet in the bathroom was burned by cigarette butts. The floor was warped and the bathroom door couldn't be closed. I've stayed in many hotels in Elong Anyun.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,首先,我要對您在入住期間遇到的問題表示深深的歉意。我們非常重視您關於衞生和設施問題的反饋,這是我們工作中無法容忍的失誤。毫無疑問,我們應該為每一位貴賓提供乾淨、舒適的環境,很抱歉我們沒有達到您的期望。關於衞生問題,我已經將此事轉交給我們的清潔團隊進行嚴肅處理,並會加強他們的培訓以確保類似情況不再發生。同時,對於電話不能使用、馬桶有煙頭燙壞、地板翹皮以及衞生間門不能關閉等設施問題,我們也已經通知維修團隊進行緊急修復。再次感謝您提出這些問題,正是因為有像您這樣關注細節並願意提出建議的貴賓,才能使我們有機會改進並提高服務質量。希望在未來能有機會為您提供更好的服務體驗。
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Guest User
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The room is clean and hygienic. I am so happy to stay in such a room on a business trip! The room is very large and very cost-effective!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇藝龍安雲酒店蘇州人民路泰華商城店,藝龍安雲酒店是藝龍酒店科技旗下中端酒店品牌,通過標準化管理、智慧化運營,致力於為賓客提供更好的入住體驗,全體小夥伴經過系統培訓考核合格後方可上崗,確保為賓客提供乾淨整潔的入住環境與周到的服務體驗,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!期待您的再次光臨,祝生活愉快!
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Anonymous User
2-bed Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Facilities: The facilities are OK, basically all of them are available, the hair dryer is very strong
Hygiene: It is quite clean overall
Service: The service is good, and it responds to requests
Environment: The environment is good, and there is a fish pond on the sixth floor. It is also convenient to travel around the hotel
Original TextTranslated by Google
Response from Property: 【Complete facilities】【Good service】Dear guests: Hello! Thank you for choosing Yilong Anyun Hotel Suzhou Renmin Road Taihua Mall. Yilong Anyun Hotel is a mid-range hotel brand under Yilong Hotel Technology. Through standardized management and intelligent operation, it is committed to providing guests with a better stay experience. All partners can only take up their posts after passing the system training and assessment to ensure that guests are provided with a clean and tidy stay environment and thoughtful service experience. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and at the same time we are more motivated to move forward. I hope there will be more opportunities to serve you! Looking forward to your visit again, I wish you a happy life!
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Anonymous User
Queen Room
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The hotel is in a good location, next to the subway entrance and the bus stop, which makes travel very convenient. The service is also very warm and the sanitation is also very clean, which is quite good. There is also free sour plum juice to drink, which is great👍🏻
Original TextTranslated by Google
Response from Property: 【Near Taihua Mall】Dear guests: Hello! Thank you for choosing Yilong Anyun Hotel Suzhou Renmin Road South Gate Subway Station Branch. Thank you very much for your support and recognition of the hotel. The hotel is located on Renmin Road (north of Renmin Bridge), the main road in the center of Suzhou. It is only 100 meters from Exit 2 of Nanmen Subway Station at the intersection of Metro Line 4 and Line 5. It is next to Suzhou Taihua Mall and only a step away. Suzhou's famous attractions Panmen Scenic Area, Canglang Pavilion, Confucian Temple Antique Market, Workers Cultural Palace, and Stele Museum are all within reach. The surrounding catering, shopping, banking, entertainment and other supporting facilities are all available. It is a very good choice hotel for your business trip, travel, vacation, and visiting relatives and friends. All the guys are looking forward to your stay again. I wish you a happy life and a happy family!
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Anonymous User
Queen Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The room is clean and tidy, the transportation is very convenient and it is close to the subway entrance. There is a shopping mall next to it, which makes it very convenient to eat. The service is very good and I will stay here again next time I come.
Original TextTranslated by Google
Response from Property: 【房間乾淨】【交通便利】尊敬的賓客:您好!感謝您選擇藝龍安雲酒店蘇州人民路泰華商城店,藝龍安雲酒店是藝龍酒店科技旗下中端酒店品牌,通過標準化管理、智慧化運營,致力於為賓客提供更好的入住體驗,全體小夥伴經過系統培訓考核合格後方可上崗,確保為賓客提供乾淨整潔的入住環境與周到的服務體驗,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!期待您的再次光臨,祝生活愉快!