Fragrans Hotel

Fragrans Hotel Reviews

Fragrans Hotel

No. 173 Runnan Lane, Runyuan Road, Xiangcheng District, Suzhou, Jiangsu, 215131, ChinaView Hotel Details
Fragrans Hotel
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Fragrans Hotel Guest Reviews

4.7/5
Outstanding
592 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(592)
Positive reviews(579)
Reviews with photos/video(78)
Friendly front desk staff(97)
Easy to get around(70)
Convenient location(42)
Classy environment(35)
Delicious breakfast(25)
Close to metro(24)
Convenient parking(21)
Poor air conditioning(7)
Negative reviews(13)
T.Fab’s Explorations
Standard king
Stayed in Feb 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Feb 6, 2023
Good located, the hotel was clean and customer service was great, I would definitely stay again.
Response from Property: Thank you for your comments,my dear customer! We're so happy that you like our hotel,and so appreciate your commend! Looking forward to your next stay~
Guest User
Standard king
Stayed in Jul 2023
Couples
9 review
3.2/5
Posted on Sep 13, 2023
Do not confuse this with the more upscale fragran hotel across the street. This is more of a 3 star hotel and I would say slightly more expensive than it is worth. I think I paid about 50 dollars including tax in the summer month. It caters more to domestic population I think and the conditions could use some updating as it feels old. It is about 10 minutes from the subway station but a bit far from the main attractions
Response from Property: Dear guest: Thank you for your comments! Next time, you should try the opposite building of FRAGRANS HOTEL like you said~Its conditions will be better than the one this time you stayed in. Hope to see you again soon and have a nice day~
Guest User
Standard king
Stayed in May 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jun 3, 2024
Good room condition
Tan Lie Sing
Deluxe king
Stayed in Aug 2022
Solo travelers
20 review
4.2/5
Very Good
Posted on Aug 31, 2022
I am a solo traveler on a road trip. The location surely great and astonishing. Meantime, during my stay i met some challenge with the evening staffs, but gladly helped by the morning staffs including the morning baoan at that moment of time. Thanks to their morning cooperation the plan can go smooth and customer satisfaction increases a lot. Especially the nice morning drink.
Response from Property: Thanks for your comments~fortunately,the problem was solved ,and we're so glad that you were satisfied at last~Looking forward to your next comming~Have a nice trip~
Guest User
Standard king
Stayed in Mar 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The room is clean and the facilities are quite new. The service of the front desk lady is very good. I stayed for two days
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Aergaodelindengbeigezhanghua
Standard king
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The service is good, the front desk is friendly, and the waiters are also very enthusiastic Facilities: good Hygiene: good Good environment good service
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Guest User
Standard twin
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Feb 23, 2024
There are no other problems with this hotel, except for the water quality in the bathroom and the water output of the shower. The yellow water was left for 30 minutes for 2 consecutive days! But it was not like this in my relative's room, only my room was like this! I played very late and wanted to take a shower and go to bed, but it was very uncomfortable to encounter this. Everything else was satisfactory.
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Response from Property: Dear guest, we are deeply sorry for your experience during your stay. The problem of yellow water has been solved. Thank you again for your comments and suggestions! We sincerely look forward to your visit again and wish you a happy life.
Guest User
Standard twin
Stayed in Dec 2023
Family
13 review
4.0/5
Very Good
Posted on Jan 16, 2024
Free breakfast, multiple stays in a good environment, except for the loud air conditioner, everything else is ok! ! ! ! !
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Guest User
Standard king
Stayed in Dec 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 22, 2023
The location of the hotel is very good, very close to the subway station, and there are many restaurants nearby. The environment is very good, you can feel the quality as soon as you enter the door, and the elevator card swiping is safe and secure. The interior of the room is also very good, with complete facilities, bright lighting and reasonable layout. I had breakfast the next day. The variety was very rich among the hotels I have been to, and several items tasted particularly good. I ate a lot and left happily.
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Anonymous User
Standard king
Stayed in Jan 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jan 4, 2024
Comrade Xiao Yang provided very good service and upgraded the room for free
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Guest User
Deluxe twin
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The room is very clean. There are enough parking spaces at the door, and the parking is free. It is very convenient to buy food downstairs. There are all kinds of snacks and restaurants. It is very close to the subway entrance, which is very convenient for transfers to various attractions. There is also a RT-Mart at the door. The slippers, toothpaste, and toothbrushes are of good quality, and there are plush slippers. We lived on the 9th floor, which was quite quiet. The price-performance ratio is quite high.
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Guest User
Deluxe twin
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 6, 2023
The front desk service is good, there are free fruits and drinks, the room is clean and sanitary, the parking lot is also good, and it is very convenient to eat around
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Response from Property: Dear guests, thank you for your praise for the hotel. The hotel has plenty of parking spaces. When you check out, you can get the parking code at the front desk and leave for free. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Standard king
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 4, 2023
The hotel is very new, the room is big enough, the layout is very warm, I like the layout, all the supplies feel very new, and the quality is good! There is a very spacious balcony, and you can drink tea leisurely. In short, it is very cost-effective to book this price during the National Day holiday, which is much better than the hotels of the same price in the city. The most important thing is that it is close to Metro Line 2, so it is very convenient to go to the city attractions. During the National Day holiday, there is really no need to squeeze into those expensive and extremely poor cost-effective hotels near the city attractions...
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Response from Property: Dear guests, thank you for liking the room style of Feili Hotel. The hotel is only 5 kilometers away from the city center and is very convenient to major attractions. It is the best choice for business trips and travel. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Deluxe twin
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The hotel's front desk service is warm and thoughtful, and all the questions raised can be solved attentively. It is also close to the subway entrance. The overall hotel environment is warm and quiet, and the room is clean and tidy. There are free drinks and fruits in the lobby, and a small gift is given when you check in. I like it very much and will choose it next time.
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Guest User
Standard king
Stayed in Sep 2023
Other
3 review
5.0/5
Outstanding
Posted on Oct 2, 2023
The room is very comfortable, the environment is very good, and the front desk service attitude is also great 😘
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