Suzhou Suxiang Bieyuan Hotel

Suzhou Suxiang Bieyuan Hotel Reviews

Suzhou Suxiang Bieyuan Hotel

No.6 Building 3, No.14 Jianxin Lane, Suzhou, ChinaView Hotel Details
Suzhou Suxiang Bieyuan Hotel
Suzhou Suxiang Bieyuan HotelSuzhou Suxiang Bieyuan HotelSuzhou Suxiang Bieyuan Hotel
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Suzhou Suxiang Bieyuan Hotel Guest Reviews

3.4/5
75 review
Verified reviews
Location3.7
Amenities3.5
Service3.0
Cleanliness3.5
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All Reviews(75)
Positive reviews(60)
Reviews with photos/video(16)
Awesome stay(29)
Awesome rooms(21)
Friendly owner(19)
Convenient location(13)
Easy to get around(9)
Too noisy(8)
Close to scenic area(7)
Classy environment(6)
Negative reviews(15)
Guest User
Family Movie Viewing Room
Stayed in Jan 2024
Friends
7 review
4.7/5
Amazing
Posted on Jan 15, 2024
The hotel is located right next the Pingjiang road. Quite convenient to get to the other tourist areas as well. Check-in was about 15-20 minutes, but after that we got small welcome pack.
Danh
Family Suite
Stayed in Apr 2024
Family
1 review
1.7/5
Posted on Apr 16, 2024
Service attitude is very bad.
Guest User
Panoramic Twin Room
Stayed in Oct 2023
Family
1 review
4.5/5
Great
Posted on Oct 26, 2023
Great location, good for the price
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Xuewuzhijing 1983
Family Suite
Stayed in May 2024
Family
12 review
2.3/5
Posted on May 8, 2024
This is the first time I give a bad review. The service experience during this stay is extremely bad. The handsome guy at the front desk provided great service and was very professional and trustworthy! The other female friend at the front desk was indescribable. The service was extremely bad and her attitude was extremely bad. She was totally unprofessional. From the moment she entered the hotel, she was full of thorns in every word. I think although it is not your business, your boss invited you here and he should trust you. I saw with my own eyes that your attitude towards customers is really terrible. You don't even have the most basic professional qualities.
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Guest User
Family Movie Viewing Room
Stayed in Mar 2024
Friends
2 review
1.5/5
Posted on Mar 21, 2024
The photos are totally different from the actual situation. It is not as new as it looks, and the room is dirty. The toilet is blocked and cannot be flushed. The double bed in the room is made of single beds. There is no elevator, and the luggage needs to be carried to the fourth floor. At night, smokers smoke in the corridor, causing the smoke to enter the room and it is very unpleasant! The room is not tight enough, and cold wind blows in. It is not possible to use hot water, air conditioning and hair dryer at the same time in the room, which will cause power outages. After cleaning the room, no mineral water was added. The corridor is tilted, and the sensor light will not light up. The toilet is dirty, and the toiletries in the toilet cannot be used. I will not come again, and I really want to check out that night!
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6/7
Response from Property: Dear guests, we are deeply sorry for the bad check-in experience you have. During your stay at the hotel, if there are any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. You can't be 124 unhappy because you didn't get a discount for your extension. First of all, the room is definitely a real picture taken in accordance with the picture. You can take a detailed look at the facilities and equipment of the room before booking. It is not written that it was newly opened this year, so it cannot be brand new. The location is in the old city of Gushang. The order also marked that there is no elevator. Infrastructure problems are common in every house. The old house does not have enough electricity. You can turn off the air conditioner when taking a shower. The front desk will inform you of the problem of mineral water. If it is not enough, go to the front desk to get it. The projector can also be focused. If you don't know how to use it, you can call the front desk and it will be on call. The bathroom has windows and can be opened for ventilation. The takeaway brother can also go upstairs. You only need to register your ID card. Naturally, you can't go up without registering your ID card. To ensure the safety of all guests, there are two air-conditioned rooms
Guest User
Tatami Twin Movie Viewing Room
Stayed in Oct 2023
Family
13 review
4.2/5
Very Good
Posted on Nov 5, 2023
The hotel's location is very good, close to many famous attractions. The service staff are warm and courteous, and it is a secluded place in the bustling city. There is a supermarket nearby, which is very convenient. 
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Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The hotel is in a good location and the transportation is very convenient. It is less than ten minutes away from the subway entrance. The room facilities are very good, very clean and tidy, the mattress is very soft and comfortable. Everything is relatively complete, and free mineral water is given when checking in. I will choose this hotel next time.
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Guest User
Stayed in Nov 2023
Other
0 review
5.0/5
Outstanding
Posted on Nov 3, 2023
The hotel is very good, the environment is very good, and it is very unique and charming
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Guest User
Stayed in Oct 2023
Other
0 review
5.0/5
Outstanding
Posted on Oct 5, 2023
The hotel service is very good, free fruit bread and mineral water are provided on holidays. Sometimes souvenirs are also given, which is worth recommending. The lady is very nice and the service is enthusiastic.
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6/9
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Stayed in Mar 2024
Other
0 review
1.0/5
Posted on Apr 29, 2024
****, **front desk, **businessman did not check in at the hotel at 1am, then, allowed to cancel the order due to something, no more than 5 minutes before and after, the business said it could not be cancelled, he was just a front desk, he handled the check-in and check-out procedures, go to find his online order, if there are any problems, call the customer service. After the customer service of the community went up, there was no result after discussing for a day, and made four or five calls
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Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Very good, convenient transportation, comfortable accommodation, it was a very good experience, the environment is very classic. I booked it after reading the reviews. I was not disappointed when I arrived at the hotel
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Guest User
Stayed in Sep 2023
Other
0 review
5.0/5
Outstanding
Posted on Oct 2, 2023
The room feels good, clean and close to the attractions. There is a subway at the door.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Qianyexue
Family Suite
Stayed in Jul 2023
Family
34 review
5.0/5
Outstanding
Posted on Jul 27, 2023
The rooms at Suzhou Suxiang Courtyard Hotel are spacious, the transportation is very convenient, and the main attractions are all around. It is very suitable for parent-child group building, couples, etc. I will choose this hotel next time I come to Suzhou. PS The cats in the hotel are also very cute, and they don't cry even when they are bullied 😅
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6/16
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Family Suite
Stayed in Feb 2024
Family
5 review
2.0/5
Posted on Feb 17, 2024
There was a smell when entering the room. Let's talk about the front desk. You need to use the access control to go to the hotel room floor from the front desk. We went shopping on Pingjiang Road in the evening and came back without the room card. There was no one there the day before yesterday. I called the front desk person and he said he was going home and would have to wait for 20 minutes. This is the first time I heard that there were people who were available after get off work the day before yesterday. The facilities in the room were so bad. When I left, the front desk took my mobile phone. I took the opportunity to give myself a good review but I found out. She was very angry and spoke in an extremely unfriendly tone.
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Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay, if you have any problems with the room, you can call the waiter at any time. Each room has a room card. In order to ensure the safety of the guests , the hotel has an access control system, you can come and go freely by swiping your room card. If you forget to bring your room card, you can call the staff on duty. There is a phone number left at the front desk. In such cold weather, in the early morning, the front desk staff also need to rest. If the customer has In case of emergency, you can call the number left at the front desk. There is one on the door. My brothers and sisters also need time to get dressed. Please understand.
Guest User
Family Movie Viewing Room
Stayed in Feb 2024
Family
4 review
2.2/5
Posted on Feb 13, 2024
The hotel is in a good location. The floor hygiene in the room is a bit poor, but the bed sheets are OK. The air conditioner in room 402 is very noisy at night, so it is not recommended to stay. The front desk clerk is very calm 😂😂, not very enthusiastic. Maybe the boss didn't pay enough salary because he was on duty during the Chinese New Year.
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Response from Property: Dear guest, we are deeply sorry for the bad stay experience you have. If you have any problems with the room during your stay, you can call the waiter at any time. During the Chinese New Year period, we are much busier than usual, and we are very tired from working overtime. Please forgive us for any inconvenience.