Vienna Hotel (Suzhou Industrial Park, Yangcheng Lake, Fashion Stage) Reviews

Enjoyed the stay there. Clean and tidy. Staffs are really friendly.

The carpets were wet with smell

The hotel has complete infrastructure, the rooms are larger than other hotels, clean and tidy, and the stay is very comfortable. There is an outlet just a few minutes away. The front desk staff have very good service attitude and are proactive and enthusiastic. The breakfast is good, with many varieties. I personally think the price/performance ratio is quite high. It's neither too soft nor too hard. There are complete toiletries in the room. The hotel has a laundry room and a gym. After dinner, I walked on the treadmill for half an hour. I felt much more comfortable. The service is very good. There are free fruits and midnight snacks. Next time Still coming to check in.

Facilities: Vienna-wide unified style Environment: The environment is very good. Parking is super convenient. The female driver will definitely not be able to park in one standard parking space. I parked two parking spaces. Sanitation: Sanitation is really, really clean, whether it is the corridor or the public toilets, there is nothing to say, these can be done very clean, not to mention the rooms, the bathrooms are also separated from wet and dry Service: The lady at the front desk has a super gift, she will greet you when you enter the door, and the check-in is also very fast. When you walk to the elevator, the auntie will greet us when she sees us, the price is not expensive, I really recommend it

The sanitary conditions are worrying. There are hairs on the sofa and it is very dirty. Is this what a 280 standard room looks like?

Everything else is okay, but the decoration smell of this suite is too strong. I woke up in the middle of the night and couldn't sleep. The two adults and two children were not allowed to stay in the twin room, so they could only choose this suite. This must be criticized.

The hotel has a free laundry room, and you can also wash clothes for free. It is very good. There are many kinds of breakfast, and the service at the front desk is also very friendly. It is recommended to stay!

The fat boy at the front desk rolled my eyes the whole time when I checked in. What kind of quality and service?

The soundproofing of the hotel is so poor. Cars are running around outside. I can't sleep during the day and night. It's really unbearable.

I couldn't find the remote control for the air conditioner in the gym. The one I found couldn't be turned on. It was the first time in so many years that I was staying in a hotel for a run after a business event... but I ordered it with a white background.

I checked in at 11pm and had to wait for forty minutes.

The room facilities are very old and the smell of cigarette smoke is very strong

The facilities are outdated. I won’t go there again.

The small restaurant on the first floor is okay. Check-in and invoicing in the lobby are generally slow. If you are in a hurry the next day, be sure to issue an invoice the night before. There is often only one front desk during morning checkout. Although the front desk staff was polite, it was obvious that they could only take care of the customer in front of them. It took ten minutes to issue a ticket for one customer, during which there was no communication with other customers at all. If everyone is in a hurry, there will be no order. In fact, you can adjust the process to remind customers who issue tickets to scan the QR code in advance. In addition, if you are too busy, there is a manager on duty right next to you who can ask for support. Although the girl at the front desk was polite and courteous, the customer was just too embarrassed to lose her temper. I often stay at this hotel on business trips, and I still hope it can be improved. In addition, the TV next door was turned on very loudly in the middle of the night until two o'clock in the middle of the night. The sound insulation is not very good. The price quoted on site is not as good as Ctrip's current booking. When I mentioned Ctrip’s price, I agreed to follow Ctrip’s price. I have to thank Ctrip for this.