No. 555, Pingbo Road, East Taihu Ecological Tourism Resort, Wujiang District, Suzhou, Jiangsu, ChinaView Hotel Details
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Hualuxe Suzhou Bay Hot Spring Resort Guest Reviews
4.8/5
Excellent
2075 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2075)
Positive reviews(2031)
Reviews with photos/video(908)
Relaxing hot springs(291)
Friendly front desk staff(236)
Delicious breakfast(207)
Close to amusement park(101)
Has play area for children(90)
Perfect for kids(77)
Secluded lake view(32)
Negative reviews(44)
Maria 毕安
Deluxe Hot Spring Room (Double Bed)
Stayed in Mai 2024
Couples
16 review
5.0/5
Outstanding
Posted on 20. Mai 2024
Fantastic hotel to disconnect for a weekend. Super romantic, comfortable and clean. The hot springs next door are also fantastic. I will definitely come back
Drew John
Family Twin Room
Stayed in Apr. 2024
Family
15 review
5.0/5
Outstanding
Posted on 6. Apr. 2024
Excellent spot, and great service!
Guest User
Superior Double Room
Stayed in Aug. 2023
Family
2 review
5.0/5
Outstanding
Posted on 8. Aug. 2023
A very beautiful property to stay, the staff is extremely hospitable and sweet. Highly recommended for people who are looking for a relaxing and serene staycation near Shanghai. It does have a western restaurant on site and hotspring facility is also nice 👍
Response from Property: Thank you for your wonderful review of Suzhou Bay Huayi Hot Spring Resort! We're delighted to hear that you found our property beautiful and enjoyed a relaxing and serene staycation.Our team takes great pride in providing exceptional hospitality and ensuring our guests feel warmly welcomed throughout their stay. We're glad that our staff made a positive impression on you with their attentive and sweet service.As for dining options, we do have a western restaurant on-site where you can savor a variety of delicious dishes. It's great to know that you enjoyed the hotspring facility as well, which is known for its soothing and rejuvenating qualities.We appreciate your high recommendation for our resort, particularly for those seeking a peaceful getaway near Shanghai. Should you have any further needs or requests, please don't hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future!
T-travels
Superior Double Room
Stayed in Dez. 2023
Couples
37 review
5.0/5
Outstanding
Posted on 16. Dez. 2023
Hotel was in an isolated location with hot springs nearby. Beautiful grounds and large rooms with lots of amenities, also great food for breakfast and excellent noodles all day!
Francesco. 龙龙
Superior Double Room
Stayed in Aug. 2022
Solo travelers
68 review
5.0/5
Outstanding
Posted on 18. Aug. 2022
Is a perfect location for enjoying peace and lakeside views, close to hot spring facility..
The breakfast combine Chinese and International food..
Suitable for solo, couple and families travelling.
Response from Property: Dear guest, hello! Thank you very much for your stay at HUALUXE Hot Spring Resort Suzhou. Your perfect rating gives us motivation to work all day. Thank you for your recognition of our hotel and your satisfaction with our restaurant. We look forward to seeing you and your family again, and wish you a happy life!
Kristi Marconi
Deluxe Hot Spring Room (Double Bed)
Stayed in Jan. 2023
Family
9 review
4.2/5
Very Good
Posted on 30. Jan. 2023
We rented a suite that had the tub on the deck. The room was very spacious and modern. I really enjoyed the tub, and the view was amazing. The room was one of the nices hotel rooms I have stayed in China. The food in the restaurant was not great. We ordered a burger that was not hamburger. I am not sure what it was, but it was strange (It was hard meat that tasted like rubber). We thought the club sandwich was also less than appealing and the pizza was undercooked. The french fries and spring rolls were good. The dinner buffet was pretty decimated by the time we got to it. The only saving grace was having a hot pot on the table, which was really good. The hot spring resort is next door and really great. It costs around 200 RMB per person to go there and they provide a robe, slippers and lockers. The hotel is off the beaten path with nothing around, but I did not mind this. It is very peaceful with good views. Our son enjoyed the hotel and what it offered. I would stay there again for a weekend get away, but probably go somewhere else for food. That is difficult given the location.
Response from Property: Dear guest, hello! Welcome to Hualuxe Hotspring Resort Suzhou Bay. Thank you very much for receiving your sharing of your check-in experience, thank you for your support and recognition of our hotel, and paying attention to your feedback on the restaurant, we will feedback your questions to the relevant departments as soon as possible, and we will launch local delicacies and foods from time to time An update, thanks again for your suggestion. Looking forward to meeting you again, I wish you and your family a happy life!
Hae Sang
Deluxe Hot Spring Room (2 Beds)
Stayed in Jan. 2023
Family
44 review
5.0/5
Outstanding
Posted on 23. Jan. 2023
Wow we had the best ***** new year there. Facility and service was great and price bath tub in the balcony was awesome!! Dinner buffet was good also with reasonable price
Response from Property: Dear guest, hello! Thank you for staying at HUALUXE Suzhou Bay Hot Spring Resort. I am very happy to receive your full score review, thank you for your praise. Here you can enjoy the scenery of East Taihu Lake, stroll along the lakeside, and enjoy Wangyan Hot Spring. We hope that our service can bring good memories to your holiday. Looking forward to your stay again, I wish you and your family a happy new year and a happy family!
Jinhuinanlu301
Superior Room (2 Beds)
Stayed in Jan. 2023
Family
6 review
4.0/5
Very Good
Posted on 22. Jan. 2023
At the time of reservation, the site confirmed the room with a bathtub in the photo and booked it, but the room actually booked was a completely different room. Upon arrival, I found out that I had to pay extra to use the room. It was a scam. And considering that I paid an extra amount and waited for two hours to clean the room, I feel that the work was not done well. I liked all the other facilities and services in the hotel. However, I really want to sue for being scammed by this site when making a reservation.
预定的时候,网站确认了照片中有浴缸的房间就预定了,但实际预定的房间是完全不同的房间。 抵达后,我发现我必须支付额外费用才能使用房间。 这是一个骗局。 并且考虑到我多付了钱,等了两个小时才打扫房间,感觉工作没有做好。 我喜欢酒店的所有其他设施和服务。 但是,我真的很想起诉在预订时被这个网站骗了。
Response from Property: Dear guest, hello! Welcome to HUALUXE Suzhou Bay Hot Spring Resort. Thank you very much for sharing your experience, and we apologize for the inconvenience caused during your stay. Warm reminder: There may be multiple rooms of the same type in our hotel with slightly different layouts as shown in the pictures. This allows guests to have a different experience every time they stay. Thank you very much for your understanding and tolerance. I look forward to meeting you again. I wish you and your family a happy New Year and happiness to your family!
Gerrard D Evans
Deluxe Hot Spring Room (Double Bed)
Stayed in Nov. 2022
Couples
80 review
4.5/5
Great
Posted on 27. Nov. 2022
First time at this place and it was amazing. It’s a bit far from Suzhou station so I rented a car and went to this great quiet place. Good food and good company!
Response from Property: Dear guest, hello! Thank you for staying at HUALUXE Suzhou Bay Hot Spring Resort. Thank you very much for receiving your comments and sharing your stay experience. The hotel is located in the East Taihu Tourist Resort, Wujiang District, Suzhou City, adjacent to East Taihu Lake. Here you can enjoy the scenery of East Taihu Lake, watch the sunset, and stroll along the East Taihu Lake , feel the beautiful scenery of changing seasons, and enjoy the comfortable experience of Wangyan Hot Spring. Hope every guest has a warm and comfortable vacation experience, look forward to meeting you again, and wish you and your family a happy life!
Viviennevz
Superior Room (2 Beds)
Stayed in Dez. 2021
Solo travelers
3 review
5.0/5
Outstanding
Posted on 9. März 2022
This resort is beautiful, with many hotsprings to choose from and grear service it's well worth the money. 10/10 would recommend.
6/10
Response from Property: Dear guest, hello! Thank you for choosing to stay at HUALUXE Suzhou Bay Hot Spring Resort! The hotel is located on the bank of East Taihu Lake in Wujiang District, Suzhou City. It presents the beauty of Gusu with the water rhyming to the south of the Yangtze River and dreaming by the lake. Sincerely look forward to seeing you again soon. wish you a happy life!
Joanna Bo Han Shi
Deluxe Hot Spring Room (Double Bed)
Stayed in Dez. 2021
Couples
2 review
4.5/5
Great
Posted on 22. Dez. 2021
The hotel resort is beautiful. It's a bit out of the way from the city, but being a hot spring resort, that's expected. We got the hot spring room which comes with your own private hot spring on the veranda. It's really big, can easily fit 4 people. The tub also fills up real fast, and you can choose how hot it goes. It comes with a little floating platter which we used as plate for sake. We also got the breakfast buffet with the room. Great selection, delicious FRESH food from various pasteries, fruit, Eastern and western selections.
Response from Property: Dear guests, welcome to Hualuxe Hot Spring Resort Suzhou Bay. Thank you for sharing your staying experience with us during your busy schedule. We strive to make every customer who visits the store feel the care and caring of family and feel truly at home! We will continue to work hard and continue to improve. Thank you again for choosing to stay in our hotel, and we sincerely look forward to your coming again!
Hway Hou
Superior Double Room
Stayed in Nov. 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on 14. Dez. 2023
Satisfied
Guest User
Deluxe Hot Spring Room (Double Bed)
Stayed in Febr. 2022
Couples
9 review
3.5/5
Posted on 10. Febr. 2022
The rooms are very beautiful and beautiful, the bathroom is very big and spacious. Some of the hotel staff were very friendly but they were understaffed because of CNY. They didn't really know how to help us, we didn't get served dinner for 3 hours on the first day, we didn't get shown the western menu until after we ate dinner, we ordered water through room service and we had to pick it up ourselves, there was a used bandaid in our shower, the spa was understaffed and only had one technician present even though its a spa/relaxation centered resort.
Hotel is great though, would recommend not travelling during CNY, hopefully they would have more staff to help all their visitors.
Olli
Deluxe Hot Spring Room (Double Bed)
Stayed in Dez. 2021
Couples
11 review
4.2/5
Very Good
Posted on 28. Dez. 2021
The hotel rooms with its hot spring pools are marvelous. We enjoyed the room and balcony a lot. Great view and very quiet. The staff was friendly and the room service very discrete. But the hotel is far away from any other restaurant or supermarket. So no real infrastructure around the resort which isn’t really necessary when one only wants to stay in the room or going down to the hotel restaurant for the meals. The bathroom was super big and modern and so was the room. I would go back there for a view days to relax.
Guest User
Deluxe Hot Spring Room (Double Bed)
Stayed in Dez. 2021
Couples
6 review
5.0/5
Outstanding
Posted on 19. Febr. 2022
It was amazing! We had a hot tub on our balcony, the restaurant was fab. Definitely recommend it.