Floral Hotel·Royal Garden Suzhou

Floral Hotel·Royal Garden Suzhou Reviews

Floral Hotel·Royal Garden Suzhou

No.33 Xiatang, Tonggui Bridge, Shantang Street, Gusu District, Suzhou, Jiangsu, 200120, ChinaView Hotel Details
Floral Hotel·Royal Garden Suzhou
Floral Hotel·Royal Garden SuzhouFloral Hotel·Royal Garden SuzhouFloral Hotel·Royal Garden Suzhou
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Floral Hotel·Royal Garden Suzhou Guest Reviews

4.3/5
290 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.2
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All reviews(290)
Positive reviews(272)
Reviews with photos/video(137)
Loved the view(51)
Convenient location(43)
Classy environment(33)
Close to metro(14)
Average sound insulation(13)
Would stay again(10)
Friendly front desk staff(10)
Easy to call taxis(4)
Negative reviews(18)
Piramon
Yuanqing 270-Degree River-View Room
Stayed in May 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jun 18, 2024
WE LOVE IT!!!!! This is one of the best hotels/homestays I've been to in China! Just like the pics, it's located at the best spot of Shantang street, very closed to the metro station, and very easy to find. The service was very nice, both from the actual staff and the cats 🐈🐈⬛ The room and cleanliness have nothing to complain at all. Sadly Suzhou's attractions are very easy to complete in a day, but I will definitely recommend to anyone to spend time here a night!
6/10
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review and sincerely look forward to your visit again
Guest User
Guestroom - River-Vie w
Stayed in Nov 2023
Solo travelers
74 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The hotel is on the middle of a lively touristic district, in an old building with modern level of comfort. There is a tea house on the first floor, the rooms are on the second floor, you cab go outside on the balcony that fronts the canal. It is a bar street, so it can be loud (understandably), but on the weekend music stops at midnight, on the work day - even earlier, it was quiet around 10 pm. The service was exceptional! Several days before my journey hotel sent me friends request on the wechat and helped with my questions. There was a sudden temperature drop that really bothered me and lady that works in the hotel offered me a second blanket and even a radiator💞 I slept as a baby and enjoyed a nice morning drinking tea with the perfect view💞 10 out of 10 experience!
6/8
Response from Property: Dear guest, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. By the bank of the Red Lantern, with white powder walls, beautiful bridge shadows, soft rowing sounds, clear and refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review. We sincerely look forward to your next visit
Guest User
Tongshan Deluxe Twin Room
Stayed in May 2024
Couples
13 review
4.7/5
Amazing
Posted on May 24, 2024
What a nice stay we had here. Incredibly well located!
Response from Property: 親愛的客人,感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨
Guest User
Paul Frank Theme Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Good good good
Response from Property: 親愛的客人,感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨
Anonymous User
Yuanqing 270-Degree River-View Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The hotel service is first-class. The lady serves with a smile, responds to requests, and provides thoughtful services such as travel consultation. The room is clean and tidy, and the bathroom facilities are complete. The restaurant serves authentic and delicious Suzhou cuisine, and the surrounding environment is elegant. Strolling along Shantang Street, you can feel the tranquility and comfort of Jiangnan.
Original TextTranslated by Google
6/8
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. Our aim is to serve every customer well. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient. It is 300 meters away from Metro Line 2, 200 meters away from the bus station, and 2 kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Bantang Honeymoon River-View Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The hotel has an elegant environment and super considerate service. The rooms are clean and comfortable, and the food is also exquisite. The facilities are complete and it is a great pleasure to live here. Five stars are really praiseworthy, and I wish to come again.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again
Jianleng..
Paul Frank Theme Room
Stayed in Dec 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 8, 2024
It was a very satisfying trip. The store owner was very enthusiastic, the location was particularly good, the scenery was beautiful, and the cats in the store were very cute. I will stay here again if I have the chance next time. It is worth recommending.
Original TextTranslated by Google
6/7
Response from Property: Dear customer, thank you for choosing Shantang Royal Garden Hotel. Shantang Street (English name: Shantang Street), also known as "Qili Shantang", is a historical and cultural district located outside the Changmen Gate in the northwest corner of Suzhou Ancient City. It starts from Duseng Bridge in the east and ends at Tiger Hill in the west. It is about 3,700 meters long, about 30-100 meters wide, and has a construction area of ​​about 30.94 hectares. Shantang Street was built in 825 when Bai Juyi served as the governor of Suzhou. For this reason, Shantang Street is also called "Baigong Dike". The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest; looking forward to your next stay! ! !
Guest User
Tongshan Deluxe Twin Room
Stayed in Dec 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Living in the ancient town is really relaxing. It is clean and hygienic. The shop ladies are friendly and there are cats to pet in the front hall. Watching the night view here at night is a unique experience!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Guestroom - River-Vie w
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The environment is beautiful, the lady is very enthusiastic and we talked a lot. Suzhou is beautiful and I will come again next time😊
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您入住山塘御苑酒店。酒店位於七里山塘景區內,在房間推開窗就是江南景色;周邊交通方便,離地鐵二號線300米,公交車站200米,蘇州火車站兩公里;距離拙政園、蘇州博物館等景區僅十分鐘車程,遊玩方便。我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨!!!
Guest User
Guestroom - Garden-View
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The overall experience of staying at Huazhu Yuyuan Hotel was great, especially the service, which was impressive. From the beginning of the reservation, the staff actively communicated with me, patiently answered various questions, and gave thoughtful suggestions based on my itinerary, such as surrounding transportation and food recommendations, which made me look forward to this trip. During the stay, the service was everywhere. The room was cleaned promptly and carefully, and the clean environment and replaced supplies could be seen every day. Here, every staff member had a sincere smile on their face, always paying attention to the needs of the guests, making me feel at home. If I have the opportunity to come here again, I will definitely choose this homestay again and strongly recommend it to my relatives and friends.
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您的入住山塘御苑酒店。酒店位於七里山塘景區內,在房間推開窗就是江南景色;周邊交通方便,離地鐵二號線300米,公交車站200米;距離拙政園、蘇州博物館等景區僅十分鐘車程,遊玩方便。我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨!!!
Guest User
Guestroom - River-Vie w
Stayed in Nov 2024
Other
3 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel has an excellent location, simple and elegant facilities, clean and sanitary conditions, and good service.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing and quiet, Suzhou is my favorite. Thank you again for your review and sincerely look forward to your visit again
XieChenglaobing
Yuanqing 270-Degree River-View Room
Stayed in Oct 2024
Other
20 review
1.5/5
Posted on Oct 29, 2024
In the scenic area, the location to see the mountain pond is very good, but the hardware conditions and services are too poor, especially the hygiene, and there is not even shampoo and shower gel, and there is no one on duty at night.
Original TextTranslated by Google
Response from Property: Thank you very much for your honest review. As long as anyone leaves a review, it is not allowed to be deleted. The review may be because we did not do our job well enough to allow you to have such a check-in experience. In addition, there is no life here, and there is nothing. Personal attack, if it involves this aspect, the review will not pass, please understand. We have already explained to you when you checked in that the front desk is not 24 hours a day and there is staff on duty at night. If you have any questions, please contact us. The staff on duty are there for guests to have any needs. You do not explain the situation to us. , I think communication is difficult, but aren’t our existence and the existence of the staff on duty just to serve the guests and solve their problems? Your proactive communication does not explain the situation, and we do not know the specific situation. In addition, everyone who checks in has been issued reservation instructions and check-in instructions. Have you checked carefully?
Guest User
Duanyun Family River-View Room
Stayed in Oct 2024
Travel with friends
3 review
0.5/5
Posted on Oct 7, 2024
Two rooms cost about 1700 yuan + 100 yuan parking fee (the hotel has no parking lot, the parking lot next to it costs 6 yuan per hour with no cap), a total of 1800 yuan, I can't complain anymore!!! Let me put it this way, I have never seen such a bad and dirty room, I thought such a dirty and messy environment should be less than 200 yuan! Both children asked why the room always smelled like a public toilet (a kind of accumulated stench) and it couldn't be dispelled even when the window was opened! There were spider webs everywhere in the corners and backs of the bed, and there was mold on the floor and walls of the toilet! It was really too dirty! A deposit of 400 yuan was also collected, which was directly transferred to the hotel front desk by WeChat. I can't remember when the last deposit was collected on Ctrip's guaranteed booking!
Original TextTranslated by Google
6/8
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review and sincerely look forward to your visit again
Guest User
Tongshan Deluxe Twin Room
Stayed in Oct 2024
Family
1 review
0.5/5
Posted on Oct 5, 2024
Many of the room facilities are old and not easy to use, and the sanitary conditions are also quite poor. For example, outside the window is the chimney of the restaurant next door, and outside the door is a warehouse with a lot of changed sheets piled up... I won't repeat these other comments, but add three points: 1. The hotel cooperates with a Hanfu makeup studio, which is right next to our room (it feels like a temporary construction), with a large flow of people and noise. 2. The floor is very thin, and people can feel the vibration when they walk, which poses a very big safety hazard. 3. The service attitude is terrible. Based on the first two points, we wanted to check out after the first night, and the customer service directly confronted us before we said anything; and the customer service did not do any cleaning at all, but just changed a garbage bag for you, not to mention making the bed, changing the sheets, washing the tea set and so on. I am unlucky if I step on a thunder, I will bear what I choose, ok, I can't afford it but I have the right to comment, you readers can decide for yourself
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review and sincerely look forward to your visit again
Bingyan
Duanyun Family River-View Room
Stayed in Oct 2024
Family
21 review
3.5/5
Posted on Oct 4, 2024
The hotel is located in Shantang Street. During holidays, you have to queue for three hours in Shantang Street. If you stay in this hotel, you can enter through the small door, which saves you a long queue. The hygiene needs to be improved. Others are good. You can see the river view from the room
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review and sincerely look forward to your visit again