Atour Hotel, leqiao subway station, Guanqian Street, Suzhou Reviews

Hotel service is good. They are prepared to lean forward ensure our stay is well taken care of. We have a very pleasant stay at the hotel. There are also complimentary beverages and biscuit in the bar fridge, which is a pleasant surprise for us. For laundry services, once we have placed it on the washing machine, we just need to indicate our room number, the hotel staff would make sure the laundry are done and sent them to our room free of charge.

Location of the hotel is between two subway stations, quite far to walk to both of them. The hotel is far from Guan Qian Jie, don’t understand why they call it Gusn Qian Jie Hotel. Kind of misleading. The room is quite out dated.

Beautiful hotel. Clean and spacious rooms. 3 huge TVs in the family room. Laundry service was good. Nothing much to complain about. Quite a distance from leqiao metro. Easy to take a bus or taxi though.

Fantastic hotel with big room for our family of 4. Staffs are friendly and very helpful in assisting us to book the taxi. Laundry room available for guests and the staff is so kind to even help fold our clothes. Breakfast is nice too. Excellent!

It was a nice trip but the fridge was too small and not cold. The chair had a gross stain and the service was decent but could have been better.

We had a very pleasant experience with our stay. Staffs were very friendly. Once we arrive to the lobby they served us tea and they upgraded us to a room with bigger bed and on the third floor. It was nice because my mom and sister stayed on the first floor were complaining about the noice of the people walking pass by the room. The room on the first floor is right behind a neighborhood street were you can literally hear everything. They had free laundry services which I really like. The housekeeping staff were really nice. I left my clothes washing but it was taking long and the lady staff told me that I don’t know need worry about my clothes. Once is finished washing they will put it to dry and later they will fold it and place it in the clean basket. You just have to go back and retrieve it after. That is just so nice. You just put it to clean, go, come back and grab the clean clothes. The buffet breakfast lady was also nice. Overall experience was great.

Good value for money. Location is good, Chinese style breakfast was not rich but decent.

Convenient location and good service. Friendly customer service.

Love the disposable coffee/tea cups with small closed tips

Room was not ready even though check in time is 2pm and we arrived at 3pm, had to wait about half an hour for the room to be ready. Room amenities is of good quality, bed is very comfortable.

average

Good!

Very good services

The navigation was inaccurate. It was very difficult to contact customer service. The phone was always unreachable. I asked for directions and found out that I had to take the main road to turn around. The room was small. The welcome screen on the TV screen had someone else's last name. I was very dissatisfied with this stay.