Maisui Select Apartment (Suzhou City Life Plaza Branch) Reviews
Maisui Select Apartment (Suzhou City Life Plaza Branch)
No.251 Pingbang Road, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Maisui Select Apartment (Suzhou City Life Plaza Branch) Guest Reviews
4.5/5
Good
96 review
Verified reviewsLocation4.6
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(96)
Positive reviews(84)
Reviews with photos/video(28)
Clean and tidy(30)
Classy environment(15)
Easy to get around(12)
Large rooms(9)
Convenient for shopping(8)
Great value for money(7)
Many dining options(6)
Close to metro(4)
Negative reviews(12)
Chi wah
Deluxe Loft (2 beds)
Stayed in Jun 2024
Family
1 review
Posted on Jun 23, 2024
On my booking it say 32nd floor but 1 end up in 9th floor,i arrived at 2:30 pm and the room was not ready, they ask me and my whole family of 6 to stay in a different room until it is ready in about a hour. Even when arrived at the temporary room the door won't open because the lock has no battery, then wasted over a hour for my room, there were 2 towels in the room, I booked the room stating it's for 4 adult and 2 child, and on the booking it says it can accommodate up to 6 guest. They told me the lock code is valid until 8 am the next day. There was no bottled water in the room. The bathroom door is very difficult to close, my mum and the kids definitely could not close it, shower head broken, toilet seat sliding left and right, tiles in bathroom looks like it's ready to fall off the wall. Room was dirty, only 4 pillows in the room, although I got the bottled water and 2 extra towels after contacting the hotel, it still wasn't good enough, there was a big bottle of shampoo for hair but tiny bottle for shower and only a quarter full, I do not recommend this hotel. I will not come back to this hotel even if it was free of charge😡😡
6/8
Response from Property: Dear guest, here are some answers to your questions:
1. Because the hotel must fill in an address, you can only choose one room as the business address. The rooms are arranged from the 8th to the 37th floor according to the room type.
2. The normal check-in time of the hotel is 2:00 p.m. Due to the large number of check-outs, you arrived at 2:30 p.m. The hotel feels sorry and arranges a room for you to rest with your family. There is nothing wrong with this, right?
3. The door lock has no power. This is an emergency problem. We solved it as soon as possible, which delayed us for about 5 minutes.
4. The room is equipped with two 1.8-meter-long beds, which is a standard 4-person room. The pillows must also be 4 pillows. Extra beds can be added, but they need to be paid separately, instead of the standard 6-person room. If you want to save money, you can arrange a large family to live in this room with two beds, regardless of gender, age or young. Do you think this is good?
5. The room lacks towels, which were also delivered as soon as possible.
As for your so-called free accommodation, I have to kindly remind you that there is no free lunch in the world, and you don’t deserve it.
Anonymous User
Discount Queen Room
Stayed in Apr 2024
Business travelers
8 review
Outstanding
Posted on Apr 27, 2024
Very clean and nice apartments. Happy with the stay, recommended to others if traveling in a group.
sy
Deluxe Loft (2 beds)
Stayed in Oct 2023
Family
18 review
Outstanding
Posted on Oct 29, 2023
Love this apartment, good location nearby nanjing south railway station. Easily access to nearby areas , many good places around. Spacious clean apartment and environment. Great service provided by the staffs too 😀
Response from Property: Thank you for checking in. Have a nice trip
Guest User
Deluxe Loft (2 beds)
Stayed in Mar 2024
Family
5 review
Posted on Apr 2, 2024
Blanket Smell like cigarettes, charging ports not having enough power, floor stated isn’t right.
Guest User
Deluxe Loft (2 beds)
Stayed in Apr 2024
Travel with friends
28 review
Outstanding
Posted on Jul 16, 2024
Room was good, AC is available. Shower was clean, and the room was sound proof
Guest User
Discount Queen Room
Stayed in Oct 2023
Couples
16 review
Posted on Nov 9, 2023
Value for money, alot of shopping & restaurants nearby.
Qiangongzhu
Discount Queen Room
Stayed in Jul 2024
Business travelers
4 review
Outstanding
Posted on Jul 25, 2024
This is a homestay I often stay in when I am on a business trip. The owner is very nice, the communication is smooth, the environment is clean and hygienic, and the check-in is convenient. There is a 24-hour property management service, and the public security is relatively assured.
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Response from Property: Thank you for your recognition, we will continue to provide good service as always
newtonringo.xiaohei
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
4 review
Outstanding
Posted on Apr 16, 2024
I was able to stay in the same room as my pet.
If you are bringing a pet, you need to call the hotel in advance after booking.
It is 500 NTD per pet, regardless of the number of nights you stay.
I stayed one night with a friend and our cat.
There is no cat litter or cat litter box, so you need to prepare your own.
The hotel is clean and quaint, and it is right next to the subway exit, so it was very convenient.
The room was clean and spacious, with plenty of amenities.
There is no elevator, but the hotel staff will carry all your suitcases and luggage to your room.
Breakfast is a simple Chinese meal.
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6/10
Guest User
Discount Queen Room
Stayed in Apr 2024
Travel with friends
15 review
Great
Posted on Apr 15, 2024
It is in a residential apartment. You need to contact the owner after arriving. The owner responded promptly. Some facilities need to be repaired. Some lights in the toilet flicker, but it does not affect the use. The high-rise building is great. The air conditioner is managed by the property management. When we went there, we could not turn on the cold air.
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Guest User
Deluxe Loft (2 beds)
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 22, 2024
The sanitation is clean, the transportation is convenient, and there are many places to eat around. But there is only one elevator card. If you don't come back with your roommate, you have to ask the lobby staff to swipe the card.
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Guest User
Deluxe Loft (2 beds)
Stayed in Jan 2024
Travel with friends
13 review
Outstanding
Posted on Jan 26, 2024
The room is very clean. There is a shopping mall downstairs which is very convenient
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Response from Property: Thank you for checking in and wish you a pleasant journey
Guest User
Selected Loft (2 beds)
Stayed in Nov 2023
Family
4 review
Posted on Nov 27, 2023
The location is close to a subway station. There is Hema and an underground food city nearby. It is 2 subway stations away from Suzhou Railway Station. However, when renting a hotel in Suzhou, please note that not all hotels/apartments/B&Bs accept people other than Chinese. This one can. Receiving Hong Kong and Macao passes
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Response from Property: Thank you for your review, but have you rated this point too low?
Guest User
Discount Queen Room
Stayed in Aug 2023
Business travelers
91 review
Outstanding
Posted on Sep 3, 2023
Facilities: The facilities and equipment are relatively new and pretty good.
Health: The environment is very clean.
Environment: The environment is very clean and hygienic.
Service: The service attitude is very good, worth buying
Recommended. .
Original TextTranslated by Google
Response from Property: Thank you for your stay and wish you a pleasant journey
Guest User
Discount Queen Room
Stayed in Aug 2023
Family
2 review
Posted on Aug 28, 2023
I booked a king-size bed room for 4 nights at a price of 290 yuan. After staying on the 34th floor for one day, I moved to the 9th floor because of a power outage. The air conditioner in the shopping mall under the window of the 9th floor room was very noisy and the water in the room was blocked. Because the high-speed train departs at nearly 4 o'clock in the afternoon, I want to apply to the boss for a late check-out, but the boss charges 30 yuan per hour.
Original TextTranslated by Google
Response from Property: Hello, I'm really sorry for the experience of this stay. Because the property had a temporary power outage for maintenance on the second day of your stay, so I was afraid that it would affect your stay. So I communicated with you and told you to move to the 9th floor. Photos of the new room were also sent to you for confirmation. Yes, you agreed. You said there was an air conditioner outside. I asked you if it would affect you. You said it was fine, so we didn’t confirm it with you. If you are not satisfied with the room, we can also change it for you. , but you said it was troublesome and you didn’t want to change. The hotel really considered the bad impact it had on you and offered to give you 50 yuan in compensation. You accepted it happily. The check-out time is before twelve o’clock. This is also the hotel. As a rule, late check-out requires payment of late fees. Just because you did not agree to free late check-out, we received a negative review from you. We will correct the shortcomings and wish you a happy trip.
Guest User
Deluxe Loft (2 beds)
Stayed in Aug 2023
Travel with friends
1 review
Outstanding
Posted on Aug 25, 2023
The room is quite clean. It feels good to be in the building. I will stay here next time.
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