AC Hotel St. Julian's

Top hotel Ilenia is super star

The Hotel is nice, new, the front desk people were really good, but I chose the hotel because had a Indoor Pool so we could come back after a busy day and relax in a warm water, but the water was not warm and I complained 5 days in a row and nothings happened. My wife only tried to go to the pool the first day and did not go back. The outdoor pool has all the noise of the construction next door. That construction destroyed the view of half of the hotel. If you open the window you only will see another building 4 feet away. Breakfast was basic but good, the cleanliness was good, but I thought I would be able to come to the apartment and look outside. That will never happen at least in half of the hotel and in a couple months half of the dinning area will lose the view because the new building will cover that too. I have been in other hotels of the Marriott chain and I expected more of an AC. Other brands had a nice and warmer pool. It took away a lot of our wedding anniversary celebration. Next time I will go back to a real Marriott, maybe stay at the Westin or competitors like Hilton.

The hotel is in a convenient location,clean and bright.First impression of the crane beeping overhead on the terrace and swimming pool area wasn't attractive and became annoying. The room was not very spacious,we had clothes on chairs because of lack of storage,no drawers and just not enough space to get organised. The room quickly became messy. The shower and water pressure was good,the flushing of the toilet less so. Just the usual toiletries which in the shower were okay,but one mushy piece of soap for the stay wasn't good,and the robes which housekeeping took weren't replaced,the same for other items not being restocked,just frustrating. The bed was comfortable and pillows,but the bedding wasn't as soft as it should have been,or changed regularly. Breakfast was not as good as it might have been,food choice was pretty ordinary and could be improved,hot food wasn't very hot and fried eggs every day was repetitive.Messy tables were a bit off putting. Would I stay again,not sure there are lots of options and competition.

We stayed here for 4 nights in late May and had a great stay . Room was kept very clean but the cleaning staff . All staff especially the lounge staff were a credit to the hotel . Always had a smile on there face and always asking if everything was ok . Breakfast was very good quality with hot and cold items . My only small gripe would be when buying a drink for the pool area some were half the size than you would get in the lounge but the same price . We had a room on the front of the building which was ok for the sun in the afternoon but did notice the rooms at the other side faced onto a building site . So I would request an even number room .

Okay overall,the details below are a quick reflection of a somewhat disappointing stay. The pros; Bright new hotel close to amenities, shops etc just around the corner. Comfortable bed and pillows. Friendly and efficient front desk staff. Water and ice machine on each floor. Good wi fi. The cons; The room was cramped with insufficient storage,we lived out of a suitcase for 5 days! Insufficient hanging and t& coffee, fridge right next to clothes. Not enough space for 2 people to access their clothes. One bedside table for 2 people where the USB charger is and insufficient sockets to charge phones, camera etc. No wall hooks to hang bags/ jackets,no place for shoes. Sound proofing wasn't sufficient,we had noisy neighbours who disturbed us for 3 Disappointing in a new hotel. Housekeeping left the balcony door unlocked every time we returned each day, leaving the room a security risk. Housekeeping moved and rearranged our personal toiletries mixing our toothbrush and razors. Housekeeping knocked off our tablet we had left charging and broke the usb charger lead,our tablet was also found with a small crack,this happened on the last day they entered and we didn't notice until after we checked out. Housekeeping switched off our fridge one day,and after a long day out on return we had warm beers! Room was hot,the AC is controlled centrally and switched off in the day,its not available until late. Housekeeping didn't close the curtains to help keep the room cool. Breakfast is the usual fare and they didn't offer anything outstanding. Whilst they attempted a 'special' each day it really wasn't special,eg croissant with spinach and cheese,and porridge! Specials should be Maltese and include the ingredients to inform in case of allergies, food wasn't labelled and even juices weren't always labelled we had to ask. The toaster wasn't always switched on,and staff were very slow to clear plates. It was under staffed at breakfast and by 8am looked dessimated with many messy tables not cleaned or cleared. Whilst we enjoyed Malta there are many hotels to choose from which are better priced,this hotel has so much training to undertake with their staff to improve standards it will take time. Our room didn't look anything like in the photos on this site. We used this as a base because its not the usual 4star Marriott,and didn't spend alot of time in the hotel.