Hilton Swinoujscie Resort & Spa Reviews

Response from Property: Dear Mr Sventelius, First of all, thank you very much for your opinion and for choosing our hotel again. It is very sad to read about the bad experience you described especially as I am fully aware of the incident you described as I had the opportunity to speak to you directly at the hotel during your stay. Once any of the issues mentioned were reported, our staff (Front Office, Housekeeping Managers and Engineers) took immediate action to ensure that all detailed items were reported and working correctly. Regarding the dripping air conditioning in one of the rooms, the night receptionist suggested changing the room for your safety and comfort, but you chose not to change. At the final stage, when we spoke at reception during check-out, I offered to compensate you for the unpleasantness, given the situation from last night with the dripping air-conditioning in room 505. As compensation, the entire cost of the car park was deducted from your bill, i.e. PLN 360, which was equivalent to 10% of the booking value of that room. As far as I remember, the compensation at the end was misunderstood, but by then it had been agreed. I am sorry to hear that I did not meet your expectations. I would like you to know that the comfort and satisfaction of our guests is and always will be our priority. As we are always looking to improve, please be advised that we take your feedback very seriously and will work to improve. I hope we will have the opportunity to welcome you back to our property and we can improve your rating. Kind regards, Magda Truszkowska Front Office Manager

Response from Property: Dear Kaka3, Thank you for taking the time to share your feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel to be nearly perfect, with its new, clean, and modern design. We take great pride in providing a cleverly designed atmosphere that our guests can enjoy. We are pleased to know that as a Diamond HH member, you received an upgrade to a sea view suite without any hesitation. It is our aim to provide exceptional service to our loyal members, and we are glad that you appreciated the decent size and the nice balcony with a sea view in your upgraded suite. We also appreciate your positive comments about our huge wellness area, complete with cool hot bathtubs on the terrace. It is our pleasure to offer our guests access to the connected aquapark free of charge. We believe that providing such amenities enhances the overall experience of our guests. Regarding the dining options, we are thrilled to hear that you enjoyed the variety of our three good restaurants. Additionally, we are glad to know that you found the inclusion of snooker and bowling facilities to be enjoyable entertainment options during your stay. Once again, we sincerely appreciate your valuable feedback, and we are grateful for your patronage. We strive to continuously improve our services, and your input helps us in that process. We hope to have the pleasure of welcoming you back in the future and provide you with an even better experience. Warm regards, Evgheni Shift Leader Hilton Swinoujscie Resort & Spa

Response from Property: Dear Mrs. 389lucieh, Thank you for your reservation at the Hilton Swinoujscie Resort and Spa Hotel. We were extremely pleased to host you. However, we are sorry that your stay with us did not meet your expectations. Regarding payment for drinks directly after dinner, I would like to kindly inform you that by opening a credit for hotel services at the reception, it is possible to collect additional bills for the room - without this burdensome payment directly after the service. In Poland, the official currency is the Polish zloty. So it is not possible to pay cash in euros. Thank you for all your comments about the team. We will improve this aspect. We look forward to visiting again and the chance to improve this rating. Kind regards, Julia, Front Office Shift Leader

Response from Property: Dear BlackS666, We would like to thank you sincerely for your reservation at the Hilton Swinoujscie Resort and SPA. We were very pleased to host you with us and your stay was exceptionally pleasant. From your comments we can see that you had a very good and quality time with us. We hope to book with us again. I hope to see you here again, Julia, Front Office Shift Leader Hilton Świnoujście Resort and SPA