Fraser Suites Sydney Reviews
Fraser Suites Sydney
488 Kent St, Sydney, AustraliaView Hotel Details
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Fraser Suites Sydney Guest Reviews
4.5/5
Great
111 review
Verified reviewsLocation4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All Reviews(111)
Positive reviews(109)
Reviews with photos/video(4)
Great service(11)
Awesome stay(9)
Clean and tidy(6)
Loved the view(5)
Convenient location(4)
Negative reviews(2)
Guest User
Deluxe One-Bedroom Apartment
Stayed in Mar 2024
Couples
10 review
Outstanding
Posted on May 12, 2024
A deluxe accommodation located in the heart of Sydney City --- extremely convenient and accessible to transportation, restaurants, and entertainment. Staffs were very friendly and helpful. Free carpark for visiting guests is a great gesture. We really enjoyed our stay there over the Easter Weekend. Will definitely stay here again for my next visit to Sydney.
Response from Property: Dear Valued Guest. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. Its wonderful to hear that you have found our centralized location combined with the friendly customer service to be the highlight from your stay across Easter long weekend. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
Irene-YDD
Two Bedroom Executive Apartment
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 19, 2024
really good。
Response from Property: Dear Irene. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Trip.com. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
Nam Thanh
Deluxe Studio
Stayed in Mar 2024
Couples
4 review
Very Good
Posted on Mar 15, 2024
Great location and good amenities but could be cleaner and the room feels dated and the room smelt stale without adequate AC. The view was nice though.
Response from Property: Dear Nam Thanh. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are pleased to hear that your overall stay was positive and that in particular you have found our centralised location and amenities offering meeting all needs. Your constructive feedback regarding the In Room Smell has been shared with our housekeeping management team for review and correction. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
Nancycute
Deluxe One-Bedroom Apartment
Stayed in Sep 2023
Couples
11 review
Outstanding
Posted on Sep 16, 2023
The room was clean, tidy and nice view. We all like it and would stay in this hotel on our next trip to Sydney.
Response from Property: Dear Nancy. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards.
QIAO XI
Deluxe Studio
Stayed in Dec 2023
Couples
57 review
Amazing
Posted on Jan 3, 2024
Good morning to you and your wife and family and wuyywiqoqqyyquqiqo
Response from Property: Dear Qiao Xi. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your positive rating we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
Travel16
Deluxe One-Bedroom Apartment
Stayed in Jul 2023
Family
16 review
Great
Posted on Jul 27, 2023
Beautiful stay, clean and spacious with comfortable beds. Hand soap in the washroom could be re-thought, e.g. soap pump dispenser, shower heads could be updated.
Great location, friendly and professional staff, good buffet breakfast and there is parking on-site.
Response from Property: Dear Travel16. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via CTrip. Based on your positive review we are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that you have found the spaciousness of the suite and our centralized location to be the highlight of your stay. The hotel is currently in the process of upgrading our bathroom amenity kit from single use to reusable pump bottles. Your wonderful comment on the staff and service received has been shared with our entire team. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
Chee Yong
Executive Studio
Stayed in Apr 2024
Business travelers
17 review
Amazing
Posted on Jun 17, 2024
Decent stay for exhibition visit
Guest User
Deluxe Studio
Stayed in Jan 2024
Family
11 review
Posted on Jan 29, 2024
The hotel will charge fees randomly. The deposit will be deducted directly. . careful
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Response from Property: Dear Valued Guests. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us. We are saddened to hear that your overall stay did not live up to your expectation. Your constructive feedback has been shared with the responsible departments for review and we will certainly make the necessary changes to improve our future product and service offering. We hope to get another opportunity in the future to redeem ourselves and impress you. Kind Regards. William R
Guest User
Deluxe One-Bedroom Apartment
Stayed in May 2024
Business travelers
1 review
Posted on May 28, 2024
The first day was good, but the standard was lowered after that. I stayed for 10 days and there was no late checkout treatment.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are pleased to hear that your overall stay has been comfortable and enjoyable. Your constructive feedback regarding the overall service quality has been shared with the responsible department for review and correction, we apologize for any inconvenience caused. We look forward to welcome you back again in the near future. Kind Regards. William R
Guest User
Deluxe One-Bedroom Apartment
Stayed in Mar 2024
Family
4 review
Outstanding
Posted on Apr 4, 2024
The room is very large with one bedroom and one living room. The shampoo and conditioner in the bathroom are really useful. There is also a dishwasher, washing machine and dryer. Traveling on business is like living in your own home. This is the second time I have chosen this hotel. I have stayed for a total of 20 days and I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear Guest User. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are delighted to hear that you have enjoyed an exceptional stay with us. Its wonderful to hear that you have found our spacious suites combined with the comprehensive in room facilities such as washing machine and dryers to be the highlight of your stay and ensure maximum comfort. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
Miss Lou
Deluxe One-Bedroom Apartment
Stayed in Aug 2023
Family
4 review
Amazing
Posted on Aug 23, 2023
I stayed here for two nights. First of all, the location is very good, the transportation is very convenient, not far from the supermarket, the room is very clean and hygienic, and secondly, the attitude of the staff is very good. I travel from Melbourne, Canberra, Wollongong, etc. to Sydney in Australia After almost a month, it was the first time that I was able to check in early to get a room. This was very unexpected. I brought a three-year-old child with me. This is really convenient. I recommend it to everyone.
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Response from Property: Dear Freefree. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that in particular you have enjoyed our centralized CBD location and the friendly service from our staff. Im delighted to hear that the team was able to accommodate your early check in request too. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
Guest User
Executive Studio
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 5, 2024
Very clean, the front desk service is also very good, highly recommended!
Original TextTranslated by Google
Response from Property: Dear Guests . Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
Xiaotongailvxing
Deluxe Studio
Stayed in Apr 2024
Solo travelers
7 review
Outstanding
Posted on Apr 23, 2024
Average price, lived on the top floor, great view, convenient location
Original TextTranslated by Google
Response from Property: Dear Xiaotongailvxing. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
Anonymous User
Deluxe One-Bedroom Apartment
Stayed in Oct 2023
Friends
6 review
Great
Posted on Oct 26, 2023
The hotel is in a very good location, with convenient transportation and many places to eat and shop around.
The hotel room has all facilities and the bathroom is spacious.
The hotel's front desk service attitude is very good, early check-in and late check-out are available, and luggage storage is also supported🥰.
The only drawback is that the hotel windows are not tightly closed and there is some air leakage, and there is a lot of noise on the lower floors at 5 or 6 o'clock in the morning, which is a bit noisy.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via CTrip. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
Guest User
One Bedroom Executive Apartments
Stayed in Oct 2023
Friends
10 review
Very Good
Posted on Oct 24, 2023
The service is good. The cleaning man probably didn't vacuum every day. After staying for 6 nights, the table was covered with dust on the second day. The cleaning staff cleaned up the bed and bathroom and took out the garbage. They didn't care about anything else. They didn't even wipe the table. The toilet in the bathroom is probably not leaking well (this is an engineering problem), and there is a smell.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us Ctrip. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R