Hotels near Queen Victoria Building in Sydney

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

The location of the hotel is really good. It's super convenient to go everywhere in the city. The room is very well designed and quite cozy. All staff are really nice, polite, & helpful. The hotel's cafe is cute and the breakfast there is also quite good.  The only issue that we faced in this trip was our A/C was not working on our first night and again on our final night. However, the staff was very helpful and very quickly fixing it. So our overall experience was quite happy. 

We checked in at 5 PM. We booked a 6-person room, but when we got in, we found two beds hadn't been made. We informed the front desk, and they asked us to wait. After 20 minutes, we thought it should be ready and asked again. They said it should be, but when we went back upstairs, the cleaning staff had only just started, so we had to wait another 20 minutes. The hotel guests were quite varied, but we still really liked the communal bathrooms, kitchen, and dining area. Besides the scratched pots, it was interesting to see people from different countries cooking their favorite ingredients there. The hotel is right next to Central Station, and you can also walk to Chinatown and Darling Harbour.

Excellent hotel! The rooms are quite spacious, and come with a fridge, kitchen, and stove, making for a very comfortable stay. The hotel is super conveniently located; just a few minutes' walk to the right is the train station, bus station, a large supermarket, and various restaurants. It's easy to get anywhere from here. It's also very close to the airport, accessible by taxi or train. The cheapest option is the bus, which also goes there. It's incredibly convenient!

My overall experience at W Hotel Sydney was very satisfying. The hotel's location is excellent, with convenient transportation and beautiful surroundings. The room design is stylish and modern, clean and tidy, and the bedding is comfortable, allowing me to rest very well during my stay. The hotel's public facilities are very well-maintained. Whether it's the pool, gym, or public areas, everything feels high-quality. The staff also provides excellent service; they are warm, professional, and promptly assist with any issues, making the entire check-in process very smooth. Overall, it was a very pleasant stay. Both the hardware facilities and the service level met my expectations. I will consider choosing W Hotel again next time I visit Sydney and will also recommend it to my friends.

First stop in Sydney! Overall, I'm quite satisfied with the hotel. The location is unbeatable; it's so convenient to get anywhere, perfect for a city walk. It's also very friendly for fashion lovers. The lobby isn't maintained very well, it only looks good when the lights are on at night. We were upgraded to a super awesome ocean view room this time, which made me really happy! I highly recommend the hotel's breakfast and the dinner buffet – both are top-notch in Sydney.

Facilities: Well-equipped. Cleanliness: Clean and tidy. Service: Good. Ambiance: The hotel isn't soundproof, so it can be a bit noisy at night with cars passing by on the street. It's in Chinatown, an Asian crew hotel, convenient for getting to the city center and a handy meeting point for one-day tours.

The location is excellent and very convenient, especially for getting around the city. The price is affordable, making it a good option for budget travelers. The staff were friendly and the check-in process was easy. However, I think the cleanliness could be improved, as the room and shared areas didn’t feel as clean as I expected. Overall, it’s a decent place to stay if you’re looking for a budget-friendly accommodation in a great location.

Beautiful hotel to visit in the city and staffs are very kind and nice. Very short distance to Barangaroo reserve, perfect place to stroll after dinner.

Perfect stay in the heart of Burwood! The location can’t be beaten—walking distance to Westfield Mall, Burwood Park, and countless Asian eateries. The guesthouse has a charming historic vibe with polished wooden floors, plus modern perks like free WiFi and a coin-operated laundry. The host was super friendly and helped us store luggage after check-out.