Collegian Hotel & Suites, Trademark Collection by Wyndham

Collegian Hotel & Suites, Trademark Collection by Wyndham Reviews

Collegian Hotel & Suites, Trademark Collection by Wyndham

1060 E Genesee St, Syracuse, United StatesView Hotel Details
Collegian Hotel & Suites, Trademark Collection by Wyndham
Collegian Hotel & Suites, Trademark Collection by WyndhamCollegian Hotel & Suites, Trademark Collection by WyndhamCollegian Hotel & Suites, Trademark Collection by Wyndham
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Collegian Hotel & Suites, Trademark Collection by Wyndham Guest Reviews

3.5/5
107 review
Verified reviews
Location3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(107)
Positive reviews(83)
Negative reviews(24)
HeeYoung
Deluxe Queen Room
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on May 22, 2024
A decent place!
Guest User
Deluxe Queen Room
Stayed in May 2024
Other
5 review
1.0/5
Posted on May 20, 2024
There were no slippers or toiletries in the room. I asked the front desk and only got a very poor quality toothbrush. The bathroom was very dirty and the toilet was unsightly.
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Anonymous User
Two Double Room
Stayed in Jan 2022
Family
8 review
3.7/5
Posted on Jan 31, 2022
No room service during the pandemic!
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Anonymous User
King Studio Suite
Stayed in Oct 2021
Couples
1 review
5.0/5
Outstanding
Posted on Oct 14, 2021
Overall, it is not bad
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Daibobodai
Queen Studio Suite
Stayed in Jan 2022
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 17, 2022
Nice hotel
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Irish L.
Stayed in Apr 2024
Family
2.0/5
Posted on Apr 2, 2024
Unfortunately, I hope my families bad experience was a one of a kind. The hotel room was dirty including: end tables/tables, tv stand, cups. There were quite a few wall patches (not done by a professional.) The bathroom towel rack was broken as well as the shower handle (for the water.) The worst part was the constant smell of **** that would not go away. I am not saying the smell of **** would lead to a complaint but it was so bad it impacted my daughter’s asthma. Nice staff is my only compliment.
Angela
Stayed in Apr 2024
Family
3.0/5
Posted on Apr 1, 2024
Room had a thermostat but found out none of them worked when our room was 72 degrees and no way to cool it off. Had to move to another room and appreciated the issue could be resolved with a room change. Staff were excellent and attentive at the desk. Both rooms could use some TLC as the toilet paper holder was dangling from the wall and the room’s door barely closed. Overall the stay was average but since it’s the best location to the university we will continue to stay there.
Vicki
Stayed in Apr 2024
Friends
3.0/5
Posted on Apr 1, 2024
Nice facility, only thing we lacked and missed, we really could have used a small fridge for water. If we had planned to be there longer, we would have needed a microwave. Those teo items to me should be standard Also 2 people in room but only one hand towel and 1 washclothe?
Erica
Stayed in Mar 2024
Family
3.0/5
Posted on Mar 28, 2024
Restaurant great, convenient parking, staff helpful and kind. Rooms loud, no outlet for lamp, no ice bucket or fridge. Bathroom could have been cleaner.
Joseph
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 28, 2024
Original room was really warm, maintenance could not fix it, so the front desk staff upgraded our room and made our trip better.
Lorita
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 26, 2024
I enjoyed my stay -- large room, comfortable bed, convenient location, less expensive than alternatives. Issues were addressed, but there WERE issues: due to "an HVAC emergency" the heat in my room was not working when I arrived (resolved within about 2 hours); also Housekeeping removed my used towels (even though they were hanging on the rack and I intended to reuse them) but did NOT supply ANY fresh towels so I had to request fresh towels. Staff was friendly and accommodating but seem to need additional training.
Philip
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 23, 2024
Our stay was pretty average to above average. The staff was extremely friendly and helpful. The bed was very comfortable. A microwave would have bsen nice to have, as we had leftovers from dinner that would have been better if warm. The heating system did not seem able to keep up with the cold temperatures outside but we slept well. Overall, it was very average.
Derek
Stayed in Mar 2024
Family
1.0/5
Posted on Mar 22, 2024
This was a deplorable experience. Our room smelled like smoke. We had no towels because they “ran out”. We requested extra pillow for our pull out bed 3 times. They never came despite promises they would. The pull out couch had blood on it. There were no laundry bags. The bathroom shower wouldn’t stop leaking. Just low grade in all respects. Very disappointing.
Scott
Stayed in Mar 2024
Other
1.0/5
Posted on Mar 15, 2024
Horrible place to stay. Had to change rooms 3 times because of cleanliness, issues with their HVAC system and had to go to desk because the cleaning staff came and took all my towels. It’s unkempt, not clean and just not a good place to stay. I expect better of Wyndham Resorts, they don’t seem to care.
Richard
Stayed in Mar 2024
Other
2.0/5
Posted on Mar 13, 2024
plumbing problems and had to switch rooms.... bathroom so tiny the door only has 1/4" clearance of the toilet when opening... no clean towel service ... no bathmat provided