Clarion Pointe Downtown Reviews

For one don’t use TRIP.com to book your trip. You over pay and have unexplained charges on your card. The hotel was NOT in a good area at all. Did not feel safe especially at night. Homeless people all around and boarded up buildings. Did not look like the picture. The night person was not friendly at check in and parking was an issue all three nights. You’re not guaranteed a place to park at night if you don’t get back to the hotel early. We tried to get a refund and were unable to from the hotel or TRIP.com that says they guarantee your satisfaction. On the plus side our room was clean and nice. The TV didn’t work and I called the desk and she couldn’t help but thank goodness my husband got it fixed… had to adjust the cable cords…The breakfast was very good.. and the front desk people were friendly. We got the hotel room for my nephews wedding … because it said it was walking distance to many things. And that is true but you would need to carry a gun or knife upon starting your walk. People in the parking lot asking for money as well. Below a few pics of the front and back… not looking like the picture.

Location is pretty Ok, just 5-10 mins walk to downtown. Room was clean and the reception was very helpful to help us look after our luggage, when we arrived early and also after we check-out. It was also easy to get Lyft for a good price at that location to most places. Simple breakfast was provided, including self-service waffles and coffee/tea available all day.

The room was really clean.

The room is nice, clean and tidy. It is located in the city and is convenient for traveling.

Cheap and affordable, polite at the front desk, breakfast provided, gym, basic equipment in the room, toothpaste and toothbrush

The environment is good, the service is good, and the travel is convenient.

Very quiet and comfortable; good service attitude

very very good!

Environment friendly. Silent.

Manali the check in clerk was so friendly and helped straighten out my convoluted reservations. She turned what could have been a disaster into a delightful stay, even with the six inches of snow!!! I have stayed here before and will come back again. It is convenient, quiet and safe and very close to excellent restaurants and things to do.

Someone had a keycard to my room and tried to enter the room while i was using the room. The hotel issued me 2 keycards at check in. Obviously my room was not secured. They clearly double booked the room. It was a tramatic and humiliating experience.

Room was not as expected No cupboard clothes No channels on the TV Bathroom very small No privacy in the room Bed sheets are small However the staff was nice

Let's start with the good. There are accessible rooms on the first floor. The hotel staff are friendly and helpful, most of the time. There is a decent breakfast, but it is mostly reheated frozen food and the standard waffle fare. Plenty of parking. The not-so-good. The wifi was trash. I ended up using my mobile hotspot to do work. The room opens directly to the outside, which is partially covered. This means that when it rains or snows, the walkway gets wet and very slippery. If you have mobility issues, be careful. I fell while I was there. The room was ok if you can walk around. I have low mobility and I could not wheel into the bathroom. The seam from the carpet to the tile was too high. I had to lift me and the chair one wheel at a time to go back and forth. Once in, the bathroom was large enough and had a few handrails. The shower was set up well enough, but there was very little hot water. It took several minutes to get anything near warm. The sink is just weird. It is too high and too far back to be useful for those in a wheelchair. The bed was comfortable, but there was too little space to move around in the room easily. The room was not cleaned very well because there was still a coat in the closet when I entered. The really bad: The area is not a safe neighborhood. It is in the part of Syracuse that people worry if you live there. Do not go out at night. In other words, there is a reason that you have to be buzzed in at 6PM on a Sunday. Stay anywhere else.

Really a great spot at a decent price. Its always nice to see staff working hard to please. Truly refreshing when in the realm of motels. Location is the best as right next to highway as well as a 3 min walk to restaurants and a 10 min walk from the awesome science museums. Great stay period. Tv and wifi was solid.