Hotels near Zales, Syracuse

Very disappointed with my stay here. The only positive was that it was across from the mall. I don't think there was one furniture surface that wasn't stained including ”p-leather” chairs pealing in the lobby. I was in room 301, it had a funky smell and had a bed that was leaning on one side and the mattress that was also in terrible condition, the pillows were also terrible. For a newer hotel, I was expecting a lot more at the very least I was expecting it to be cleaner than a Motel but sadly that wasn't the case.

The hotel is very stylish and stylish, the bathroom is well designed for wet and dry separation, and the room size is large. It is 500 meters from the shopping center and the window can be seen. The location of the hotel is right next to the high speed and it is very convenient to drive.

I arrived at Marriott Syracuse Downtown Armory 300 W Fayette Street; According to my Hotel reservation confirmation email. My daughter & I unloaded our car, My daughter pulled our luggage into the hotel. I recently had foot surgery and require a cane & very obvious medical boot on 1 foot. We approached the check-in desk, gave my information and the staff member says, ” Sorry, but your reserved at the hotel across town, about 5 blocks away.” I asked her to confirm, even showed her my email with the address we were currently standing at, and she still insisted I should be across town. So we walked out, repacked the car, drove across town, parking in the parking garage that was a block away, unloaded the car and pulled all the luggage 1 block (in the rain) to the Marriott Syracuse Downtown. The check-in desk there said ”I'm sorry, but your reservation is for the Marriott at 300 W Fayette Street.” I told her I was just there; and they told me to come here, I asked her to call them and confirm, and she did.” We had to then pull all the luggage 1 block back to the parking garage in the rain; reload the car and head BACK to the original Marriott we arrived at. I went back to the same woman; she didn't look at me, however checked us in with no problem. I asked for a manager to see if we can get help with transportation to my daughters Team Banquet because this whole mix up caused us to be late. She said, sorry, we cant order you a taxi or an uber, and we do not have a shuttle. I said, ”I am just a few weeks out of foot surgery, Your staff told me the wrong information and had me walking far more than I should be. My foot is in pain, and now my daughter is late to her banquet, when we had originally arrived 1.5 hours early. Is there anything you can do to please help us out.” She looked at me like I was crazy & said, ”Sorry, no. It seems you booked through a 3rd party, so we cant offer you any credit either.” This is not true, I booked through Marriott. Later that night my foot was swelled up like a balloon, I have to bury it in ice. The Manager said she would comp my parking and didn't, I was charged the $14 anyway. Awful service, cannot own their mistakes. I don't think I was asking much by just asking for HELP getting a ride to the banquet a few blocks away. Its a shame because the Hotel was nice, Room was nice & clean.. But the could literally careless about putting their guests through the ringer.

I would be OK staying here again. The gym is terrible as is the breakfast. If you don’t need weights and don’t eat breakfast, that may not be an issue for you. The location can be good and bad. It is right near restaurants and other “stuff”. What comes with that is more oustide noise especially on the weekends. Another weird thing hotels are doing is putting shampoo/soap/conditioner in larger containers in the shower vs single serving options. I’m ok with it, but why can’t you actually put what is in the bottle in writing that we can see vs showing the brand. Lighter green on green? Are you trying to hide it from us? The employees have all been great and the rooms are just fine. As I said, I’d stay here again if need be. So for me, this is a three star review because it lacks two things I really like to have when I travel, a more robust weight room and breakfast option.

King suite was perfect for transitioning from camping with friends back to an intense professional obligation out of town. I needed to print a last minute document and the lobby desktop and up to date printer worked perfectly. My suite was fully equipped with a refrigerator, microwave and dishwasher. The hotel met my request for a bathtub to soak my bones coming off of a rigorous camping and hiking trip. I will return for my next work obligation in Syracuse!

No free breakfast, it seems like 11 knives per person.

Upon entering our room, we were hit with a strong, unmistakable odor of cigarette smoke. I appreciated that the hotel was dog friendly, however upon check in they informed me that all dog rooms were on the 2nd floor. The front desk clerk claimed this was to avoid potential anxiety in the elevators for dogs (probably the real reason was they didn't want dogs peeing in the elevator). The elevators were vert slow so I did appreciate being able to walk the one flight, although I did not appreciate the view from our second floor window which looked directly over the highway! Oddly, the blackout curtains did not close all the way, and the sheer panels let the light in. We were only there one night, so it wasn't a huge deal. The decor was pretty dark and dated. The one good thing was the bed was very comfortable and the pillows were great. We chose this hotel for its proximity to Syracuse University as the closer hotels were booked for move in weekend. I have it booked again for Family weekend but am having second thoughts given the very high nightly rate.

The hotel offers free parking and breakfast. It is within walking distance of the city centre and Syracuse University. On the day of check-in, we took a walking tour of Syracuse University and ate Chinese food there, which was generally satisfactory. We are working for the Syracuse Immigration Bureau. The hotel is only 5 minutes drive from the Immigration Department.

There is free parking, and there are many Americans living in the area.

Breakfast is the same every day, and the location is next to Syracuse University. The decoration facilities of the hotel are relatively outdated and the bed is too soft. We booked it for 4 days. We couldn't stand it until the third day and we had to change the hotel. Ctrip’s policy on room reservations is not flexible enough. When encountering special circumstances, they need to communicate with the hotel. They will refuse directly. We negotiate with the hotel and the hotel basically agrees to refund one day’s room rate. As long as Ctrip communicates with them, it’s fine. Ctrip customers directly Tell us that because we ordered no refunds, we can't communicate and feel depressed.