Hotels near Capilla Santa Laura Montoya - Río Frío, Tabio, Tabio

Reservamos dos habitaciones desde Booking.com. La TV no servía en una de las habitaciones. En el momento del check-in nos habían dado un código QR para comunicarnos con la recepción. El código QR tampoco sirvió, así que tuve que bajar a la recepción, dónde solo había una persona atendiendo y estaba ocupada con el check-in de otros huéspedes, así que me hicieron esperar para al menos escucharme. Por fin alguien solucionó el problema. En la misma recepción pedí dos botellas de agua sin gas, y NO HABÍA. Un rato después las consiguieron, pero es inconcebible que no hubiera algo tan elemental. Intenté dos veces comprar snacks en el bar pero no había nadie atendiendo. Al tercer intento logré comprar algo. Más tarde notamos que la tapa del sanitario de una de las habitaciones estaba rota (ver foto). Inaceptable. El desayuno fue un desastre. El ”servicio” a la mesa fue pésimo. Nos llevaron unas porciones minúsculas de huevos revueltos reposados y fríos, servidos en platos para tazas de tinto, pan viejo y café con sabor a tinto recalentado. No tenían café descafeinado. Una persona pidió una infusión de hierbas y le trajeron una de frutos verdes. Ante cada uno de nuestros reclamos hacían algo para tratar de remediar la situación, no siempre bien, y les hicimos saber que para nosotros era muy triste tener que estar quejándonos todo el tiempo para que el servicio funcionara medianamente. Pedimos dos tazas más de café y las llevaron chorreadas y además, las dos en un mismo plato (ver foto). No esperábamos una gastronomía elevada,pero sí al menos un servicio de desayuno decoroso y respetuoso con el huésped. El segundo día por la mañana, el aire acondicionado de una de las habitaciones dejó de funcionar. Eso es gravísimo porque las ventanas de las habitaciones están selladas, así que la única fuente de oxígeno es el aire acondicionado. Tuvimos que mantener abierta la puerta de la habitación para que entrara aire del pasillo. Ya estábamos de salida y cansados de quejarnos, así que no venimos nada en la recepción. Lo único rescatable fue que pudimos dormir tranquilamente. Después de haber vivido esta experiencia tan desagradable comprendí el afán de la recepcionista para que pagáramos en el momento del check-in.

This is a relatively well-comfortable hotel, because the beds are comfortable and is quite clean. The biggest problem is that they don't even let you finish with your luggage, when he's already calling you to charge, the boy who called us to charge was altar and disrespectful, And I had a look like I was doing something to us because I told you that it was waiting. The reason why we didn't pay just when we arrived was that the lady of turn did not use the computer phone.

This company promises cleaning services once per week. However, the managers at this site are not intersted at all in making this promise come to pass. I spoke with the dierctor, but she lied and did not want to solve the situation. I asked for customer service information and her response was that she will not renew my contract. She also lied about the services and schedule; it was very disapointing to speak with a manager with such attitudes so I decided just to leave. I tried contacting customer service but that same dierctor is the one that replies to emails. There are many great places in Chia for 1/2 the price. I found one that even has finger print tec for 1/2 price at a great location. While the building is nice, the management team lacks customer service knowledge, and basic human ethics. The reception staff is wonderful though.

Good quality hotel for the price. The customer service people were very nice, and can speak some English. The rooms are spacious, with fridge, snack bar, free bottle of water, and really love how comfy the bed is. The location is also great, there is a grocery store, and some nice restaurants just next to it.

Hotel located between Bogota and Cota in the heart of a large industrial area and the facts are indicated for those who travel to Bogota for work and not for tourism because because of traffic it is very challenging in terms of time to reach the center. The hotel is ideally located in the heart of the city, and is very comfortable and comfortable. The hotel is a little noisy and for this, I advise the high floors. I was the second floor and asked to be moved to the 5th floor. There is nothing in the area but a small shop and to move it is compulsory to use taxis that are not always easy to get.

The hotel Andes Plaza is a really great hotel. The friendly customer service was excellent. All at reception were very friendly. Briteman gave that extra special attention and service. He constantly checked on me making sure everything was good. He helped set up my covid test. I also received friendly service in the hotel restaurant. Everyone was so friendly giving great service. The breakfast every morning was outstanding. This was my second time to stay in Hotel Andea Plaza and plan to return there again someday soon. I highly recommend Hotel Andes Plaza. The hotel is safe hotel and at a great location.