Ironwood Hotel Reviews
Ironwood Hotel
62R3+3MW, Brgy. 34 Burgos Street Corner, Juan Luna Street, Tacloban, Leyte, 6500, PhilippinesView Hotel Details
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Ironwood Hotel Guest Reviews
4.1/5
Very Good
50 review
Verified reviewsLocation4.0
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(50)
Positive reviews(46)
Reviews with photos/video(2)
Negative reviews(4)
Anonymous User
Standard Room With 2 Single Beds
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 21, 2024
The hotel is verry clean and comfortable I like the bed is verry huge 😍
Anonymous User
Premium Queen Room
Stayed in Mar 2024
Business travelers
50 review
Very Good
Posted on Mar 6, 2024
Good hotel. Value for money is okay. Staffs were accommodating and the venue is in the city. Will choose the hotel again if ever we decide to go back again.
Richard gratton
Premium Queen Room
Stayed in Feb 2024
Couples
12 review
Very Good
Posted on Feb 13, 2024
Stayed 3 nights lovely bed ,clean room good tv programes
Breakfast was good help yourself but tea coffee water orange also eggs etc had to ask for and was a bit of a pain
Clare on reception was spot on helpful and talkative local girl good knowledge
Guest User
Deluxe Twin Room
Stayed in Feb 2023
Family
11 review
Very Good
Posted on Feb 28, 2023
The service and food was good. But we had to transfer to another room because we were told that what we booked online was not the same room category. But overall it was a good experience.
Ruel
Standard Room With 2 Single Beds
Stayed in Sep 2023
Couples
5 review
Outstanding
Posted on Sep 14, 2023
Good hotel at affordable price. Excellent food and crew services
Presco
Basic Twin Room-No Window
Stayed in May 2024
Business travelers
6 review
Very Good
Posted on Jun 11, 2024
Nice accommodation.
Guest User
Deluxe Queen Room
Stayed in May 2022
Family
1 review
Posted on May 24, 2022
I wasn’t satisfied . I expect a lot since it’s an expensive hotel but I was so disappointed..
LouisLiu0119
Premium King Room With City View
Stayed in Jun 2024
Business travelers
7 review
Amazing
Posted on Jul 12, 2024
The facilities are complete and the hygiene is good.
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Guest User
Stayed in Oct 2024
Other
Outstanding
Posted on Oct 31, 2024
Best hotel for a couple like us who wants to spend intimate anniversary date, the stuff are very accommodating especially the front desk she’s very nice, easy to communicate with and very accommodating, the hotel room is clean. We have great experienced surely will recommend this hotel. Thank you Ironwood ❤️
Guest User
Stayed in Oct 2024
Other
Outstanding
Posted on Oct 25, 2024
Despite us booking a reservation via an online booking platform, Ms. Jade managed to message us prior to our dates of stay regarding their ongoing renovation, thinking about our convenience. Not only the cozy rooms and great food (most especially their breakfast buffet) made our stay worth every penny, but also the exceptional staff Ironwood Hotel has.
Guest User
Stayed in Oct 2024
Other
Outstanding
Posted on Oct 15, 2024
I highly recommend Ironwood Hotel because of its cozy rooms, exceptional fascilities, elegant decor, delicious food, very accomodatong staff, expensive feel but affordable prices. The whole stay was great and smooth thanks to Ms. Jade, who was always ready to cater to all our queries. This hotel will always have my heart.
Carl M
Stayed in Sep 2024
Couples
Outstanding
Posted on Sep 30, 2024
me and my girlfriend stayed here for 2 nights as we were there so i could travel 2 hours from the city to meet her parents. long story short its a nice hotel it was a little dirty but that can be explained away simply by the work that was being done to the hotel. the room was cozy the only down side is not the best hotel for views as its only got i think 5 floors. i would stay there again if i was visiting. the staff also were professional and kind.
Response from Property: Dear D6850FKcarlm, Thank you for sharing your experience with us! We’re glad you and your girlfriend enjoyed your two-night stay. It’s great that you found our hotel cozy and our staff very accommodating. We appreciate your understanding regarding the cleanliness issues you noticed as we’re working hard to elevate your stay by renovating our facilities, your feedback is invaluable as we strive to improve. While we may not have met your expectations with the views, we’re committed to providing a comfortable and warm atmosphere for our guests. We’re delighted that you would consider staying with us again, and we look forward to welcoming you back on your next visit! Best regards, Ed Pamonag Duty Manager
David D
Stayed in May 2024
Business travelers
Outstanding
Posted on May 23, 2024
Exceptional Food, and Exceptional service !!! Stayed here for 10 days and enjoyed every moment of it. The breakfast buffet and dinner in the leaf lounge was consistently delicious as was their service. Stayed in all their rooms from standard, to renovated, to presidential suite. The rooms are clean, comfortable and have an aesthetically pleasing modern chic design to them. In my opinion this is the best hotel in town … period ! Kiara, Claire, Angelica, Joshua and the rest of the breakfast crew … THANK You for making me feel at home. You guys rock !!
Response from Property: Dear daviddM2667CE, Thank you so much for your review! We are happy to hear that you enjoyed your 10-day stay with us. It's wonderful to know that our breakfast buffet and dinner at the Leaf Lounge consistently met your expectations and that our service made a positive impression on you. We’re delighted that you found all our rooms—from standard to renovated to the presidential suite—clean, comfortable, and aesthetically pleasing. Your kind words about our hotel's design mean a lot to us. Thank you for a special shout-out to Kiara, Claire, Angelica, Joshua, and the rest of the breakfast crew—they’ll be overjoyed to hear they made you feel at home. We’ll make sure to pass along your appreciation to them. Thank you again for your high praise. We look forward to welcoming you back soon! Most sincerely, Karen Espiritu General Manager
Everett M
Stayed in Apr 2024
Couples
Outstanding
Posted on Apr 5, 2024
We have stayed at the Ironwood Hotel many times, and it is always a very good experience. This time we want to say a big THANKS to KIARA TAGALOG. She went way beyond the call of duty to help us search out possibilities for flights, and also to get refunds for air flights that were wrongly processed. We cannot say enough about what this help meant to us. I am 86 and recovering from a very extensive back surgery. Kiara was very sympathetic and caring. All of the staff are very helpful. We love the Ironwood Hotel!
Response from Property: Dear 216everettm, Thank you for your continued loyalty and for taking the time to share your heartfelt experience at the Ironwood Hotel. We are truly touched by your kind words and thrilled to hear that you've had consistently positive stays with us. We're grateful for your recognition of Kiara's exceptional service. It gives us great pride to know that she went above and beyond to assist you during a challenging time. We're sending you our best wishes for a speedy recovery from your surgery, and we hope to have the pleasure of welcoming you back to the Ironwood Hotel soon. Sincerely, Karen Espiritu General Manager
Sky M
Stayed in Apr 2024
Couples
Posted on Apr 5, 2024
We arrived at the front desk and the lady on duty bluntly and immediately told us that we booked a room without windows. I had to remind her that it was not clear on their website as it only referred to “without city view”. She insisted that the photos were without windows as well and explained that we needed to pay for an upgrade for our preferred room with windows. We did not mind the upgrade fee but sometimes it’s not what you say, but how you say things that can make a lot of difference. I hope she can do better customer service next time.
Response from Property: Dear 393skym, Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and understand the importance of clarity when it comes to room descriptions. We sincerely apologize for any confusion regarding your room booking. While we strive to ensure our online partners accurately represent our accommodations, we recognize that there may be limitations in how room names and descriptions are presented. Your comments regarding this matter have been duly noted, and we will continue to work with our partners to enhance clarity for our guests. In terms of your experience at check-in, please accept our apologies if the communication did not meet your expectations. We always aim to provide exceptional customer service, and your feedback serves as a valuable reminder to continuously improve in this aspect. We understand the significance of effective communication and the impact it can have on the overall guest experience. Rest assured, we will address your concerns internally to ensure that future interactions reflect the high standard of service we aspire to deliver. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future. Most sincerely, Karen Espiritu General Manager