Hampton Inn & Suites by Hilton Tacoma

The bathroom seriously needs some pest control, particularly many ants and some unknown bugs. The room is 333, just next to a storage room, which might be where those ants came from. Other that than, the room is generally clean.

Our family has stayed at Hampton Inn hotels across the country for years because of their consistently excellent customer service. Unfortunately, our experience with this location was very different. We booked two rooms in a single transaction through the Hilton app, but they were assigned separate confirmation numbers. When our travel plans changed nine days before our trip, Hampton Inn Tacoma treated them as two separate cancellations and charged us for both rooms. Hilton Corporate told me this was not the standard booking process and agreed that our situation warranted some flexibility. They attempted to work with the hotel to provide a partial refund, but the decision ultimately rested with the hotel, which chose to fully charge us for both rooms. We had planned to stay at another Hampton Inn in our new destination, but instead were charged the full cost of both rooms despite canceling nine days before our scheduled stay. This experience was not consistent with the Hampton Inn brand we've come to trust. Because of how this situation was handled, we booked our stay with a different hotel chain instead. Based on our experience, I would recommend considering another hotel in the area if responsive and flexible customer service is important to you.

The hotel was great but the other guest were loud and it became so annoying. It was so bad I had to call the front desk, which is something I rarely do. In the evening several people on my floor were yelling well after the quiet hour. Additionally, the guests above me started running and stomping on the floor at 5:00 am.

The hotel was clean….but for a Hilton Product and the level of service you usually receive …the Hampton Inn and Suites Tacoma disappointed. We stayed a total of four nights and did not receive house keeping services until the morning of the fourth night… even after going to the front desk every night requesting fresh towels. The hotel did mention they only provide daily service every second day, they only offer daily service upon request…but with that said even after two nights, they still did not provide the service . The response I received…. You must have had the do not disturb sign… not true as we’re gone from the room for the day not later than 8:00 am each day. Again, with us usually experiencing a positive stay at a Hilton property…. The staff amenities at this property could use some TLC… in particular the pool and hot tub… a paint refresh of the pool and hot tub is very much needed and at the same time maybe the hot tub jets could be looked at as there was no water pressure from the jets. Notable mention, maybe replace the old banquet chair from a meeting room the was in room# 326 with a proper steno chair. The hotel may also want to consider adding personal security safe’s to each room? When I inquired if the room had safe… as I thought maybe I could not find the safe in the room ……the response I received… we don’t get requests for a safe place to secure personal items?? Hilton corporation you can do better… much better.