Ruoyu International Hotel (Tai'an High-speed Railway Station) Reviews
Ruoyu International Hotel (Tai'an High-speed Railway Station)
West End of Lingshan Street, Congee Shop Sub-district Office, Daiyue District, Tai'an, Shandong, ChinaView Hotel Details
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Ruoyu International Hotel (Tai'an High-speed Railway Station) Guest Reviews
4.8/5
Excellent
565 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(565)
Positive reviews(542)
Reviews with photos/video(75)
Easy to get around(53)
Close to train station(40)
Large rooms(38)
Delicious breakfast(35)
Friendly front desk staff(14)
Has facilities for children(6)
Luxurious(6)
Quality towels(5)
Negative reviews(23)
PYU85
Boutique Queen Room
Stayed in Apr 2024
Solo travelers
45 review
5.0/5
Outstanding
Posted on Apr 19, 2024
walk about 15 mins from Tai An Train station. good facilities and clean.
Response from Property: Dear guest, thank you for choose Ruo Yu Internationl Hotel as yourpriority hotel to stay. And also thank you very much for sharing your feedback at your first time. We are quite happy to see that you are satisfied with our hotel room and service. With our excellent location and hospitality service,we are eager to create a most comfortable and pleasant environment when you come back to Tai An.
Seafarer
Discount Twin Room
Stayed in Jun 2023
Couples
41 review
4.0/5
Very Good
Posted on Jun 9, 2023
Convenient, 10min walk to high speed train station. Clean spacious bedroom and bathroom. Clean linens, sheets, towels. Clean common areas and wide room corridors, good soundproofing. Courteous front desk, dining and housekeeping staff, delivered courtesy fruits and yoghurt to our door! Breakfast was good, good variety of western (pizza, chips) and Chinese food. Highly recommended and good value!
Response from Property: Dear guest, hello! I am particularly happy to receive your review. Tai'an Ruoyu Kaiyuan International Hotel is committed to providing the highest quality living environment for every guest. In addition to the advantages of a good environment, we are also very humanized. Kind greetings and warm smiles are all unique symbols of Kaiyuan International Hotel. I hope you can experience a more perfect service during your next stay, and I also look forward to your 5-star positive feedback, inspiring us to work harder and provide better service. Wishing you good health and all the best.
THOMAS JAMES
Elegant Smart Room (2 beds)
Stayed in Jan 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Feb 1, 2023
A great hotel about 10 minutes walk from Tai An station. The room was very comfortable and the staff were extremely polite and helpful.
Anonymous User
Elegant Smart Room (Double bed)
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 6, 2024
The service is considerate, the room is clean, the breakfast is rich, and there is also my favorite salad. It is a five-star rating. It is a pleasant travel and hotel experience. The front desk also upgraded the deluxe king-size room, which is really good👍
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Response from Property: Dear guests, hello! Thank you very much for your recognition and love for our hotel. Your praise is the driving force for all the staff of the hotel to move forward. The hotel is located in the high-speed rail new area of Tai'an, which has a fresh and suitable environment. It is 100 meters south of the intersection of Gaotie East Road and Lingshan Street, and only 100 meters away from the Tai'an High-speed Railway Station. The surrounding transportation is convenient, which is a great choice for your travel. In accordance with the requirements of the group, the hotel pays special attention to the principle of hardware facilities to facilitate the service of guests, so that you can truly experience the service that considers guests everywhere. At the same time, we hope that our service can make you feel the warmth of home.
Beijingailvxingdelilaoshi
Family-friendly Family Room
Stayed in Mar 2024
Other
23 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The hotel is in a very good location, close to the high-speed rail station, close to the highway, convenient for self-driving, and has plenty of parking spaces. The service is warm, thoughtful and professional, especially the hotel waiter who called in advance to ask if there are any requirements for accommodation, and the service attitude is very good. The room is clean and spacious, the breakfast is rich and artistic, and it has its own restaurant, so you don't have to go out to find a restaurant, which is very convenient. The hotel also sent fruit snacks, and the warm greetings further showed the hotel's good awareness of serving customers. It was a very pleasant stay!
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Response from Property: Dear guest: Hello! Thank you for choosing Tai'an Ruoyu International Hotel and sharing your stay experience here. We are very honored to receive your full score review. The satisfaction of every guest is the greatest encouragement and praise for us. The linens used in our hotel are 80*80 linens, which are close to the body, comfortable and smooth; the mattress is an American Serta mattress with memory function, which helps sleep, and the goose down quilt and pillow core are comfortable and non-tiring, allowing you to sleep until you wake up naturally. We look forward to your visit again with better service, and wish you a smooth work and a happy life!
43597044
Elegant Smart Room (2 beds)
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 13, 2024
The room was great, super nice, and a fruit plate was given. The price was very cost-effective. The facilities were complete and the service was great. I really recommend it! ! ! !
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Response from Property: Dear guests and friends, thank you for staying at our Ruoyu International Hotel. Your praise is an affirmation to us, and we are honored to receive such a high evaluation from you. Through your sincere evaluation, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued. All hotel staff always provide every customer with a careful and thoughtful care experience. We will be grateful and continue to work hard to create more "satisfactory + surprise" services for you! Looking forward to your visit again!
Anonymous User
Elegant Smart Room (Double bed)
Stayed in Apr 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Very satisfied, clean and comfortable
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support. Your trust and evaluation make us feel extremely warm and encouraged. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. We hope that our warm service can make you feel at home and provide you with a comfortable rest stop during your journey. We will strive to give you the same good service as always and look forward to your visit again!
Guest User
Elegant Smart Room (2 beds)
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 2, 2024
9Perfect, clean, good attitude, fruit, yogurt, snacks
Original TextTranslated by Google
Response from Property: Dear guests and friends, thank you for staying at our Ruoyu International Hotel. Your praise is an affirmation to us, and we are honored to receive such a high evaluation from you. Through your sincere evaluation, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued. All hotel staff always provide every customer with a careful and thoughtful care experience. We will be grateful and continue to work hard to create more "satisfactory + surprise" services for you! Looking forward to your visit again!
Guest User
Elegant Smart Room (2 beds)
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 5, 2024
Environment: The hotel is in a good location and is within walking distance from the high-speed rail station.
Facilities: Except for sleeping, we didn't stay in the hotel for too long. We were upgraded to a suite. The facilities were very good and we didn't encounter any problems during use.
Hygiene: Very clean, the bath towels and towels were sterilized and sealed in bags.
Service: Check-in and check-out were very smooth, the cleaning was also in place, and one point could be exchanged for yogurt and snacks.
Overall satisfied.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing Tai'an Ruoyu International Hotel and sharing your stay experience here. We are very honored to receive your full score review. The satisfaction of every guest is the greatest encouragement and praise for us. The linens used in our hotel are 80*80 linens, which are close to the body, comfortable and smooth; the mattress is an American Serta mattress with memory function, which helps sleep, and the goose down quilt and pillow core are comfortable and non-tiring, allowing you to sleep until you wake up naturally. We look forward to your visit again with better service, and wish you a smooth work and a happy life!
Guest User
Elegant Smart Room (2 beds)
Stayed in May 2024
Family
1 review
1.5/5
Posted on May 4, 2024
It looked OK from the outside, and the fruit was thoughtful, but not tasty. The most bizarre thing was that at night a man came into the room with a room card and spoke very loudly, saying it was his room and asked me to go to the front desk with him. I said there were children sleeping and asked to keep my voice down. He said he was a judge of some competition and had not checked out yet, so there were still things in the room. When I got to the front desk, they said they had cleared out their things and made sure it had nothing to do with me, so I returned to the room. This is the first time I have encountered this, there are too many problems with hotel management. There is also an automatic toilet, which automatically closes the lid when people leave, and even soiled my disposable toilet seat. My daughter said that she was most dissatisfied with the TV. It was not easy to watch TV for a while to rest, and not only was the screen small, but the remote control had to be aimed at the set-top box, which was extremely difficult to use, and seriously inconsistent with the price of the room. I heard that it was a rebranded hotel, too bad, too bad
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Response from Property: Dear guest, thank you very much for your sincere review. The hotel attaches great importance to and pays attention to the problem that occurred this time. At the same time, it has conducted a detailed investigation of the incident. We express our sincerest apologies for the trouble caused to you due to operational reasons. We will strengthen the training of front office staff and special event handling training to prevent such incidents from happening again. We have also conducted a comprehensive inspection of the engineering problems in the guest rooms to welcome every guest in a better state. We are deeply sorry for the inconvenience caused to you. We sincerely hope that you will understand and come again.
Guest User
Deluxe Smart Room (Double bed)
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 31, 2023
Very good. The room is very smart. The bathtub is very comfortable. The service is also very good. The price-performance ratio is very high. It is also close to the high-speed rail station. It is suitable for resting here after climbing Mount Tai
Original TextTranslated by Google
Response from Property: Dear guests and friends, thank you for staying at our Ruoyu International Hotel. Your praise is an affirmation to us, and we are honored to receive such a high evaluation from you. Through your sincere evaluation, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued. All hotel staff always provide every customer with a careful and thoughtful care experience. We will be grateful and continue to work hard to create more "satisfactory + surprise" services for you! Looking forward to your visit again!
Guest User
Elegant Smart Room (2 beds)
Stayed in Apr 2024
Solo travelers
8 review
2.7/5
Posted on Apr 14, 2024
The corridor smelled of smoke and mold. The breakfast milk bucket would not come out when the switch was turned on. The waiter had to help, but because there was not enough milk, the bucket had to be tilted. The bread slices were placed in a mess, and the toaster was not easy to use. Under the operation of the waiter, a piece of bread had to be toasted 5 times before it was barely toasted.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Ruoyu International Hotel and taking the time to share your stay experience here! I am sorry to learn that your stay experience at the hotel did not meet your expectations. We attach great importance to and pay attention to your opinions and suggestions. As soon as we received your opinions, we have asked the relevant departments for the specific situation. First of all, I sincerely apologize for your unpleasant stay experience and feelings. Please believe that we have made a comprehensive inspection and improvement on the problems that occurred during this stay, and emphasized the service details to prevent similar incidents from happening again. At the same time, we will also sort out our work processes and standards to avoid causing unnecessary troubles to all guests, including you. I believe that when you visit next time, you will be able to give you a different experience and feeling! We will take the satisfaction of guests as the driving force for progress, make persistent efforts, and continue to create a more beautiful and comfortable home for travel. Thank you again for your opinions. We believe that it is because of guests like you who can treat us with sincerity, tell us where we need to improve, and help us grow. Finally, please give us a chance to serve you again and look forward to your next visit.
Guest User
Elegant Smart Room (2 beds)
Stayed in Oct 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The room is clean and hygienic, with advanced facilities, automatic curtains and toilets. It is very cost-effective and convenient for transportation. It takes about 15 minutes to walk to Tai'an High-speed Railway Station from the right side of the traffic light. I was very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise. Your recognition of us is like spring breeze, spring water, and sunshine, gently passing through our hearts. I dare to conclude that you are a person who is meticulous and loves life. You use your mobile phone to record the beauty in your eyes and share this beauty with everyone! If life is a poem, then you are the one who writes the poem. Meeting itself is a beautiful scenery on the journey. We have been traveling and looking for a beautiful encounter on the journey, which can accompany us to experience a unique memory. I am very happy to meet you and to accompany you in this city. Such a warm memory, dear friend, welcome to come back at any time, and look forward to your five-star praise next time!
Damaoniuniu_2007
Elegant Smart Room (2 beds)
Stayed in Oct 2023
Family
7 review
3.5/5
Posted on Oct 3, 2023
We stopped for a short break and checked in after dark. The surrounding area is not too lively, and there is no public transportation, which is inconvenient to travel.
The hotel seems to have been owned by Kaiyuan Group before. The parking lot is quite large, and there is a fountain at the door. The room hardware is really good. The upgraded parent-child family room is huge and has a bathtub and smart toilet. The shower room, toilet, and sink are all independent. The bedding is also very comfortable.
The details or software of the hotel are really not as good as the hardware!
Service: There are several incredible operations. 1. Before checking in, there was a call asking when to arrive (the call was received at 18:00, and the room could be cancelled before 20:00); 2. Before 12:00, they called to ask if you would like to extend your stay. If you don’t want to extend your stay, they asked you when to check out (the room is checked out before 14:00). 3. I originally booked a twin room, which was upgraded for free when I checked in. I was very happy. After completing the formalities, they told me that the room was on the top floor and the elevator was not enough and I needed to climb one flight of stairs (why didn’t they tell me before the formalities?) I was instantly unhappy.
Facilities: The room has everything it should have, but it is extremely unscientific and uncoordinated. The room phone is next to the child's bed; the swing blocks the sofa and water bar; there is no master switch next to the bed; there is only one trash can in the huge room: the furniture in the family room is business-style. The wifi name is not the hotel's.
Breakfast: That was quite unsatisfactory! The meal was finished at 9 o'clock, and many were gone after 8 o'clock. The variety of dishes is OK, but the quality is not high. The coffee is instant two-in-one directly from the machine, the juice is completely technological, the grilled sausage is definitely starchy, and the cabbage is fried. It is worth mentioning that there are braised pork and millet soup! The freshly cooked noodles are also delicious. The first time I saw a buffet restaurant with all big round tables, I wanted to say: If you are hosting a wedding banquet, you can completely not open breakfast!
Overall, the experience is not good!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Ruoyu International Hotel and taking the time to share your stay experience here! I am sorry to learn that your stay experience at the hotel did not fully meet your expectations. We attach great importance to and pay attention to your opinions and suggestions. As soon as we received your opinions, we have contacted the relevant departments to understand the specific situation. First of all, I sincerely apologize for your unpleasant stay experience and feelings. Regarding the telephone problem you mentioned, it was a pre-check-in inquiry and a follow-up inquiry. The hotel problems that occurred during your stay also sounded the alarm for us. In response to the room and breakfast issues you raised, the hotel held an emergency meeting and emphasized the rectification of the problems that occurred to avoid similar problems during the guests' stay, and emphasized the service details to prevent similar incidents from happening again. At the same time, we will also sort out our work processes and strengthen various checks in the guest rooms to avoid unnecessary troubles to all guests, including you. I believe that when you visit next time, you will be able to give you a different experience and feeling! We always adhere to the customer-first service concept and do our best to make every guest staying at Tai'an New Century International Hotel have a home stay experience. Thank you again for your valuable suggestions and wish you a happy life!
Bigriverfu
Featured Smart Room (Double bed)
Stayed in Aug 2023
Business travelers
4 review
1.0/5
Posted on Aug 30, 2023
Very bad. We arrived at around 10pm. We got the wrong room and were given a standard room. We had to go downstairs to negotiate and change rooms. There was no hot water in the room at night and we couldn't take a shower. We contacted the housekeeping in the morning and the hot water was still muddy and yellow after running for more than ten minutes. We had to use mineral water to brush our teeth. Very bad! Poor service and facilities!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review. Our hotel attaches great importance to and pays attention to the problem that occurred. At the same time, we have conducted a detailed investigation on the incident. Due to the maintenance of the community pipeline, the drainage and replacement were not completed in time. We are very sorry for the trouble. We will strengthen employee training and special event handling training as soon as possible to prevent such incidents from happening again. We are deeply sorry for the inconvenience caused to you. We sincerely hope that you will understand and come again.