To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1488)
Positive reviews(1471)
Reviews with photos/video(395)
Delicious breakfast(147)
Secluded lake view(91)
Friendly front desk staff(87)
Great swimming pool(61)
Perfect for kids(40)
Luxurious(13)
Clean pool(11)
Has play area for children(9)
Negative reviews(17)
Malik Great
Superior Suite
Stayed in Aug 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Sep 8, 2024
Good place, quiet, nice view, luxury. Good place to stay short or long.
Response from Property: Dear _TIGBq8snehw****,We very much appreciate your comments regarding your stay at the Pullman Suzhou Taicang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience ManagerPullman Suzhou Taicang
Darkforth
SUPERIOR ROOM, 1 King Size Bed, Lake View
Stayed in Nov 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Super friendly staffs as usual, nice gym equipment and well maintained. Clean environment as always.
Response from Property: Dear _TITW19ntbsio****,Thank you for choosing Pullman Suzhou Taicang and leave the nice comment. I think you have a perfect time in hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Guest Experience ManagerPullman Suzhou Taicang
Guest User
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Beautiful hotel and very friendly staff. Great value for money - would stay here again.
Response from Property: Dear_WeChat307363****,We very much appreciate your comments regarding your stay at the Pullman Suzhou Taicang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience ManagerPullman Suzhou Taicang
Ronan A.
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Oct 2024
Business travelers
74 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Comfortable, efficient staff, highly recommended if in Taicang.
Response from Property: Dear_WeChat248862****,Thank you for choosing Pullman Suzhou Taicang and leave your feedback. We very much appreciate your comments, I think you have a wonderful time in our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Guest Experience ManagerPullman Suzhou Taicang
mliau
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in May 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 10, 2023
very good hotel.,cozy,modern,good service.
customer friendly.
highly recommended
Response from Property: Dear mliau,Bonjour!We very much appreciate your comments regarding your stay at the Pullman Suzhou Taicang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards,Guest Experience ManagerPullman Suzhou Taicang
Wenjun Zhang
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Sep 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Sep 10, 2023
In general, it was a good stay.
Response from Property: Dear _TSXX3nzc9pg****,Bonjour!We very much appreciate your comments regarding your stay at the Pullman Suzhou Taicang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards,Guest Experience ManagerPullman Suzhou Taicang
Robin Koller
Deluxe Lake-view Twin Room
Stayed in Oct 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 15, 2022
Me and my colleagues stayed in this hotel many times and we also have another colleague that lives here.
Nice Restaurants are around and you are fast everywhere.
The hotel is always clean and the service is great. The food is excellent.
Response from Property: Dear _TSDEei****… , Thank you for staying at Pullman Suzhou Taicang Huafa and leaving a review. We are pleased to hear that you had a pleasant stay at the hotel. We will continue to provide you with warm and hospitable service. We look forward to seeing you again!Best wishesGuest Experience ManagerPullman Suzhou Taicang Huafa
Guest User
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Dec 2024
Solo travelers
47 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Loudongnan Tianjing Lake, the lake-facing room has a pleasant view. I stayed in the early winter. The room facilities are complete and comfortable. The new hotel is also equipped with a capsule coffee machine. The only drawback is that the air conditioning in the room cannot be effectively regulated. It was 27 degrees when I went in in the afternoon. I turned off the air conditioning and opened the window for more than 4 hours, but it was still 26 degrees. Fortunately, the waiter helped me find an electric fan for ventilation and cooling. The breakfast was a standard business Western buffet, nutritious and delicious. The front desk and room service staff were warm and thoughtful, thumbs up.
Original TextTranslated by Google
Response from Property: 尊敬的201092****,十分感謝您對蘇州太倉華髮鉑爾曼酒店入住體驗進行的評論!我們非常開心您對酒店的服務及早餐感到滿意。 備受期待的酒店擁有247間設計靈巧有趣的客房其中包含19間套房及1間總統套房,每間都配備包含高速網絡連接和4K高清平板電視等在內的最先進的科技設施設備,令賓客時刻與高科技相連,提高工作效率的同時享受生活。客房舒適、寬敞、功能齊全,為賓客提供現代時尚的氛圍和安靜私密的休憩、放鬆及工作空間。很高興得知您在酒店度過了愉快的時光,相信您的認可將會成為我們不斷進步、繼續提高服務品質的動力。期待您的再次光臨!祝好賓客體驗經理蘇州太倉華髮鉑爾曼酒店
Anonymous User
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Nov 2024
Family
37 review
4.7/5
Amazing
Posted on Nov 24, 2024
The room was upgraded for free, facing Tianjing Lake, with newer facilities, a big bed and bright lighting. There is Huafa Shopping Mall next to it for dining options. It is very convenient to go to the nearby Taicang Museum, Art Gallery, Grand Theater, etc.
Original TextTranslated by Google
Response from Property: Dear anonymous user,
Thank you for your recognition of Pullman Suzhou Taicang Huafa and for leaving such a wonderful review. We will continue to create an unforgettable stay experience for you with our warm and professional service. Your satisfaction is our motivation to move forward, and we look forward to your visit again!
Best wishes
Guest Experience Manager
Pullman Suzhou Taicang Huafa
Guest User
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
I was very satisfied with the hotel I booked. The lobby was luxurious, the rooms were clean, and I upgraded to a lake view room with a wide view. Because I was traveling with children, children's toiletries were provided. The children were happy and the five-star service was praised.
Original TextTranslated by Google
Response from Property: 尊敬的M7314****,感謝您對蘇州太倉華髮鉑爾曼酒店的認可,並留下如此美好的點評。我們將繼續用熱情與專業的服務為您打造難忘的入住體驗。您的滿意是我們繼續前進的動力,期待您的再次光臨!祝好賓客體驗經理蘇州太倉華髮鉑爾曼酒店
Ourutou
Family-friendly Family Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 17, 2024
This time I booked a Hello Kitty family room, a one-bedroom and one-living room. There are Hello Kitty elements everywhere, and the children like it very much. It also comes with an executive lounge with a great view. The only episode may be that when checking in, the hotel did not tell guests to drive out of the hotel and scan the code at the front desk, but the hotel handled it properly. Overall, I am very satisfied
Original TextTranslated by Google
Response from Property: 尊敬的偶如頭,感謝您對蘇州太倉華髮鉑爾曼酒店的認可。作為太倉首家雅高酒店集團旗下的高端商務酒店,鉑爾曼力爭從設計到服務都能融合當地文化並考慮到客人感受。相信您的認可將會成為我們不斷進步、繼續提高服務品質的動力。期待您的再次光臨!祝好賓客體驗經理蘇州太倉華髮鉑爾曼酒店
Guest User
Ultraman Family Theme Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 17, 2024
It is really close to Shanghai, about 50 minutes drive. I booked a theme suite with my baby. There is only one room per day. I booked it half a month in advance. We are on the executive floor, with simple drinks and snacks for executive afternoon tea, which is good.
The hotel manager's service is very good, polite, thoughtful, and positive. I am very satisfied.
The hotel swimming pool is also good, constant temperature.
Original TextTranslated by Google
Response from Property: Dear 1376107****, thank you for your recognition of Pullman Suzhou Taicang Huafa Hotel. As the first high-end business hotel under the AccorHotels Group in Taicang, Pullman strives to integrate local culture and consider guest experience from design to service. I believe that your recognition will be the driving force for us to make continuous progress and continue to improve service quality. Looking forward to your visit again! Best wishes, Guest Experience Manager, Pullman Suzhou Taicang Huafa Hotel
Guest User
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Nov 2024
Family
1 review
4.1/5
Very Good
Posted on Nov 4, 2024
The front desk was very responsible and solved the feedback problems in a timely manner.
The only regret was that I didn't eat the hotel's buffet dinner. There was a child's birthday party that day, and I wanted to share the joy, but there were too many people, so I had to eat outside. Remind everyone to make reservations in advance.
Original TextTranslated by Google
Response from Property: 尊敬的_WeChat47551****,感謝您入住蘇州太倉華髮鉑爾曼酒店,並留下您的點評,非常抱歉沒能給您提供一次十分滿意的入住體驗。首先非常開心地看到您對酒店前台服務表示認可,前台的專業與熱情始終是我們追求的目標。對於您未能享受到我們的自助晚餐,我們深感遺憾。酒店還提供中餐零點、客房送餐等服務,如您有用餐需求,請隨時聯繫我們。在您入住期間未收到您以上問題的反饋,如您有任何問題請隨時聯繫酒店工作人員。請相信我們將堅持不懈的致力於提高服務質量來改善賓客體驗,期待您的再次光臨!祝好賓客體驗經理蘇州太倉華髮鉑爾曼酒店
Junnnoooo
Deluxe Lake-view Queen Room
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 7, 2024
I chose this hotel for my birthday. It is very convenient to drive there from Shanghai. The hotel is very big. There is a shopping mall and Tianjing Lake next to it. The air is very good. If you have time, I recommend you to go to Tianjing Lake for a walk. It is good~
The hotel facilities and services are very good~ On the night of my birthday, the service staff also specially sent a little bear and red wine🍷. Thanks to everyone, I spent an unforgettable night🥳.
Original TextTranslated by Google
Response from Property: Dear Junnnoooo,
Thank you for staying at Pullman Suzhou Taicang Huafa and taking the time to write us such a detailed review of your recent stay. I am glad to know that you had a happy birthday at the hotel. I am also very happy that you are satisfied with our environment, facilities and services. As the first high-end business hotel under AccorHotels Group in Taicang, Pullman strives to integrate local culture and take guests' feelings into consideration from design to service. I believe that your recognition will become our driving force for continuous progress and continued improvement of service quality. Looking forward to your visit again!
Best wishes
Guest Experience Manager
Pullman Suzhou Taicang Huafa
Guest User
SUPERIOR ROOM, 1 King Size Bed, City View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The lobby is very nice, the front desk service is very good, and the handsome guy helped us upgrade the lake view room. The room is quite large, you can see Tianjing Lake, and the bathtub is also very large. The bed is very comfortable to sleep on, but you can hear people talking in the corridor, but there is no noise at night, so it doesn't affect your sleep.
The breakfast is very rich, there are many small noodles and small condiments, and the coffee can be taken away~ The desserts for dinner are super delicious
Original TextTranslated by Google
Response from Property: 尊敬的M333942****,感謝您入住蘇州太倉華髮鉑爾曼酒店,並分享您美好且詳細的入住體驗。我們非常開心看到您對酒店設施、前台服務、房間及早餐等表示認可,相信您和家人在酒店度過了一段美好時光。節假日期間客流量較大,產生噪音影響到您,酒店深表歉意。作為太倉首家雅高酒店集團旗下的高端商務酒店,鉑爾曼力爭從設計到服務都能融合當地文化並考慮到客人感受。您的滿意是我們繼續前進的動力,真誠地歡迎您的再次入住。祝好賓客體驗經理蘇州太倉華髮鉑爾曼酒店