Guest User
February 25, 2025
A mixed accommodation experience.
Let’s talk about services and software first:
I checked in on February 17, two days after arriving in Taichung. I called first to confirm that I would check in after dinner. It sounded like the same male employee on the phone as when I checked in. He was very alert and responsive. He answered questions clearly and logically and also gave me suggestions for nearby sightseeing. When I was leaving the house at noon on the 18th, I met a tall girl with a ponytail who looked like a student in the hallway. I thought she was the daughter of another guest. Unexpectedly, when she walked to the housekeeping car, she turned out to be the housekeeper who was helping to clean the room. She was very polite and I thanked her for her help before entering the elevator. When I returned to the room at night, it was also cleaned very well. Thank you for her seriousness.
The good part is over.
I went out as usual on the 19th and was disappointed and surprised when I came back. I thought that the part-time student could clean the room and should give me a lot of confidence. I went out at noon on the 19th and saw a housekeeper eating takeout and charging his phone in the living room while waiting for the elevator. I was a little surprised for a moment, but thought it could be a warm culture, and I accepted it. But when I returned to the room at night, it was very strange. The bed and quilt had been changed but there were very obvious stains. The front desk colleague came up to the room to check and I asked if this was acceptable bedding quality for the hotel (I also asked about eating and resting in the guest room)? He said no, and arranged for a new quilt. Also, there was another strange thing when I entered the room. The dressing chair in the room was placed in a mess, and the tea cups were used but not changed or washed (the housekeeping took care of it on the first day). The front desk staff also told me that it was normal not to change or wash the cups. Then, there were bread crumbs that I had eaten on the small tea machine by the window. I went out to throw away the packaging bag but was in a hurry so I went out without sweeping up the crumbs. When I came back, they were still there, and the crumbs were visible to the naked eye. The colleagues at the front desk also began to feel embarrassed in the room and softened their attitude.
When we left on the 18th and 20th, the two female front desk staff also had a very bad attitude. On the last day, in the afternoon of the 21st, the male front desk clerk was also very emotional. He started rolling his eyes and giving me a cold shoulder when I asked two more questions.
Next is the hardware. Most of the room was normal, but on the last day, a splinter came out of the small tea machine by the window and it caused bleeding when I cleaned it myself.
On the first day we moved in on the 17th, the shampoo in the room was broken and couldn't be dispensed. I called the front desk to get another one for urgent use, and they said they would ask housekeeping to replace it, but no one came to replace it.
As a result, there were major problems with the room cleaning on the night of the 19th. I raised the issue once and it was only then that it was cleaned and replaced on the 20th.
The towels provided on the first, third and fourth nights were terrible. They were so flat that the hair fibers were gone after being washed, like the floor towels provided by ordinary hotels. The towels provided on the second night were thick and new, so the housekeeping standards for towels were not strict.
Next is the lobby. Every night when I go back home, I can smell the strong smell of manure pit, which is not the case during the day.
The location is great, the nearby community is also very cultural, there is an atmosphere of young people singing on the streets on weekends, Eslite is right in front of you, and there are no less than 4 Michelin-recommended Bib Gourmand restaurants within 500 meters.
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