DoubleTree by Hilton Hotels in Taipei

Dear Doubletree by Hilton Taipei, I would like to offer my compliments to your dedicated team for our very enjoyable stay in your hotel from 3-7 June 2024. We stayed in rooms 1203 and 1205 and the reservation was made under Ms Erica Tan. I had stayed in some 5 star hotels such as Shang Ri La Singapore, Westin Singapore, Ritz Carlton Singapore, Kempinski Xiamen to name a few but my stay in Doubletree by Hilton Taipei was one of the most comfortable and pleasant. The check in by the warm and friendly reception staff was efficient and smooth. When my daughter accidentally dropped one of the delicious welcome Hilton cookies on the floor, the reception staff quickly replaced it with a warm smile. When my daughter teared after knowing that there isn’t a swimming pool in the premise, your reception staff, Tina, immediately walked up to us with a map and suggested that we can go to a nearby swimming pool facilities. Tina also gave us some excellent food suggestions. We had a very satisfying and affordable meal at the Michelin recommended Ji Jia Zhuan ( 鸡家庄）, thanks to her recommendation :) Whenever we return to the hotel from a day of sightseeing, the reception team on duty never failed to greet us in a warm and friendly manner. We felt genuinely welcomed:) The modern Japandi style rooms and bathrooms are kept in an excellent condition and feel brand new. We especially like how bright, airy and spacious the rooms are. Kudos to the housekeepers ( Ms Cai Xiu Hui 蔡秀慧阿姨) on level 12 who kept our rooms 1203 and 1205 so clean and comfortable. They always chat amicably with us and confirmed with us if we need any housekeeping service. The TV entertainment system with its 47 channels ( including TLC, Discovery) , Netflix, YouTube and IQiYi really impressed us. The semi buffet style daily breakfast sets ( Chinese, Japanese and Western) are healthy and delish and we really looked forward to breakfast every morning. We hope that Chinese baos （包子）and dim sum pastry such as you tiao ( 油条、蛋饼）can also be offered in future when we next pay a visit to your hotel :) We would also like to thank your reception staff and housekeepers who helped my mom who stayed in room 1205 on 6 June when the toilet encountered some flushing issues. My mom had approached the reception staff at around 4 pm on 6 June and the very helpful male reception staff accompanied her to her room and helped remediate the problem along with the housekeeper. She was very impressed by how efficient and friendly your staff were. All in all, your team has done a great job in our stay. Their service attitude are genuine and warm :) My daughter enjoyed her stay so much that she kept remarking she would like to extend our stay to 2 more weeks:) We hope you will pass on the compliments to your team and the staff we named, as a gesture of our appreciation.