GRAND HILAI TAIPEI Reviews

Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our room spacious and clean. We also appreciate your positive feedback on the efficient check-in and check-out process and the abundant breakfast options. Your satisfaction is our top priority, and we're glad we could meet your expectations.We hope to welcome you back soon!Director of Operation, Elite Chiang

Response from Property: Thank you for your kind words! We're thrilled to hear you enjoyed your stay and loved our swimming pool.We appreciate your positive feedback and hope to welcome you back soon!Director of Operation, Elite Chiang

Response from Property: Thank you for taking the time to share your positive feedback about our hotel. We are thrilled to hear that you had a wonderful experience and would highly recommend us to others.Your kind words about our hospitality staff are truly appreciated. We take great pride in providing our guests with exceptional service, and it is always gratifying to know that our efforts are recognized. We are committed to ensuring that every guest feels welcome, valued, and well-cared for during their stay with us.Thank you again for choosing our hotel. We look forward to welcoming you back soon!Director of Operation, Elite Chiang

Response from Property: Thank you for taking the time to share your feedback. We appreciate your honest comments about your stay.We're glad you enjoyed the hotel's atmosphere, design, and the service from most of our staff. Your feedback about room cleanliness is important to us. We apologize for any inconvenience caused by the uncleanliness in your room. Rest assured, we take these matters seriously and will address this issue immediately to ensure it doesn't happen again.Thank you again for your feedback. We hope you'll give us another opportunity to provide you with a better experience.Director of Operation, Elite Chiang

Response from Property: Thank you so much for your detailed feedback on your recent stay at our hotel. We're thrilled to hear that you appreciated the many positive aspects of your experience, including our spacious rooms, varied breakfast selection, and the warmth of some of our staff members. Your praise regarding these elements truly motivates us to keep striving for excellence.We genuinely apologize for the shortcomings that fell short of your expectations, particularly the housekeeping oversight with the towels and tissue paper, as well as the slower room service response. These aspects fall far below our usual 5-star standards, and we understand how this must have negatively impacted your overall experience. We are taking your feedback seriously and immediately addressing these issues with the respective departments to ensure consistent service delivery moving forward.We sincerely appreciate your understanding regarding the ongoing renovation project's impact on your stay. As a new hotel still under soft opening, we acknowledge that construction dust and odors can be a temporary inconvenience. We're actively working on improving air filtration and expediting the completion of renovations to minimize any further disruption to our guests. Your suggestion about a potential six-month timeframe is valuable, and we'll strive to improve the situation even sooner.We sincerely hope that despite these inconveniences, you enjoyed your overall stay and had a chance to experience some of the unique qualities of our hotel. We truly value your patronage and your honest feedback, which helps us identify areas for improvement and refine our guest experience. We would be delighted to welcome you back soon and show you our continued commitment to delivering an exceptional 5-star experience.In the meantime, please don't hesitate to reach out if you have any further concerns or suggestions. We appreciate your understanding and look forward to welcoming you back soon.Director of Operation, Elite Chiang

Response from Property: Thank you for leaving such a fantastic review! We're absolutely thrilled that you found our hotel to be excellent and so incredibly convenient for your visit to the Exhibition Center. A two-minute walk is unbeatable!Thank you again for choosing Grand Hilai Taipei. We look forward to seeing you again soon!Director of Operation, Elite Chiang

Response from Property: Thank you for your compliment and we look forward to welcome back you soon in the nearly future.Director of Operation, Elite Chiang

Response from Property: Thank you so much for taking the time to share your wonderful review of our hotel! We are thrilled that you enjoyed your stay with us and appreciate your kind words about the ambience, spacious rooms, helpful staff, well-equipped gym, and convenient location near the train station. We look forward to welcoming you back soon for another enjoyable stay.Director of Operation, Elite Chiang

Response from Property: We’re thrilled to hear you had a wonderful experience and appreciated our services! Your kind words mean a lot to our team. We strive to provide exceptional service, and we’re glad we met your expectations.Thank you for choosing Grand Hilai Taipei. We hope to welcome you back soon!Director of Operation, Elite Chiang

Response from Property: Thank you very much for sharing your wonderful experience with us! The Grand Hilai Taipei it's just next to the Nangang Exhibition hall, offering a convenient location for getting around especially for business travellers. We are committed to providing our value guest with a comfortable and convenient stay! We look forward to your next visit! Director of Operation, Elite Chiang

Response from Property: Thank you very much for taking the time to leave a review about your recent stay at our hotel. We are delighted to hear that you found our location convenient, both for the exhibition center and for accessing downtown via the train within 10 minutes. We understand that having easy access to these areas is important for our guests, and we strive to provide a convenient and comfortable base for travelers. Thank you once again for your feedback. We hope to welcome you back to our hotel in the future!Director of Operation, Elite Chiang

Response from Property: Thank you for your compliment to Grand Hilai Taipei. We wish you enjoyed the hospitality here and looking forward your next visit with us. Director of Operation, Elite Chiang

Response from Property: Thank you for letting us know that you enjoyed all of our services! We strive to provide the best possible experience for our guests. We hope to see you again soon!Director of Operation, Elite Chiang