Hotels in Wufenpu Commercial Area, Taipei

The counter staff are very professional and friendly, and their communication and coordination make people feel like they are solving problems from the customer's perspective. They are completely altruistic, and they have never forgotten the things they promised customers, no matter how small they are, whether they are boys or girls. They are all, actually very good, it is Chinese style, I don’t think there is anything missing, it is very nice. One more thing, the balcony really has a city view, not the house facing the house. If I really have to give a specific score, I think it would be ”a few tyrants”!

The service is really great and friendly. It's right next to Fenfenpu. It's very convenient for shopping and eating. The transportation is very convenient. There are MRT trains and buses. It's very convenient to go to the high-speed rail in Songshan next to it. You don't have to rush.

First of all, the location of the hotel is hard to find. It is in a residential area and there is no sign outside. You need to ask at the front desk of Fengju Hotel. There will be staff to pick you up. The hotel is on the 7th floor of a business building. The room is big and clean. It is quiet at night. The wifi is powerful and the facilities are complete. Breakfast is at the restaurant of Fengju Hotel. The buffet is not bad. The location of the hotel is really good, 5 minutes walk from Zhongxiao Fuxing MRT station, so it is convenient to go everywhere. 3 subway stops or half an hour's walk to 101 Building, 1 station to Taipei Main Station, 2 stations to Ximending MRT, 3 stations to Songshan Airport MRT or 120 Taiwan dollars by taxi. It is also 2 stops away from the duty-free shop, and next to the hotel are Pacific Sogo and Sogo Sogo. The room fee is only 350. The price/performance ratio is too high. It is very convenient to go shopping and eat. I will stay here next time.

The location of the hotel is very convenient. One particular situation I would like to thank and point out is upon my arrival to the hotel. I was given a room which had a funny sound that occur periodically. I called the lady who assisted me in the check-in process and pointed out this problem. Without much hesitation, I was given another room of the same grade immediately.

What stood out most during my stay was the exceptional service from Anne at the front desk. She was warm, professional, and went out of her way to ensure I had everything I needed. Her welcoming attitude really made a difference and added a personal touch to the experience. The room itself was well-designed, with a comfortable bed and a stylish vinyl record wall. I enjoyed the Free Happy Hour from 5:30-6:30 PM, and the LayLow bar on-site had a great atmosphere. The parking fee of $300/day was a bit steep, and the area around the hotel doesn’t offer much in terms of views. However, thanks to the great service and overall comfort, I left feeling satisfied with my stay.

It’s more like a hostel than a hotel. It is inside a commercial building, occupied an entire floor. The cleanness of the beddings can be improved. But considering the price of a room during the travel peak season, good deal.

- location was good, but if you want reach the hotel via the nearest MRT exit (exit 11), you'll need to climb some long stairs - food was average and simple (don't have high expectations) - Room was avarage if you are not fussy. Aircon is centralized, so it's always at pretty warm in the room. Vent was dusty. The bathtub was leaking so the bathroom floor was always wet after a shower. - Internet & wifi was bad, we feedback to the hotel staff but was not helpful at all. They just asked us to connect to other wifi, which also had bad connections - Hotel staff was not friendly

What sets this hotel apart: If you are looking to stay in a quiet neighborhood (instead of a hotel along a busy/noisy street) with a good value/price, great service, and convenient location in Taipei, this hotel is a strong contender. This combination is what sets it apart from other hotels. Hotels nearby are either priced higher or along the main streets. Positives: - The team's service and attitude are consistently professional and courteous throughout my entire stay. Everyone was professional. No one came across rude, impatient, or defensive. They thanked me for choosing them and also took responsibility/ownership on things they did not do right the first time. - They took notes on things you said and requested with immediate response or within 24 hours if needed more time. - They practiced active listening, asked clarification questions to ensure what I needed/requested. - Excellent breakfast, full of variety. They kept standard items standard by providing them daily but also added some variety by changing 3-5 dishes. All foods are fresh and prepared on site. - Housekeeping service had great attitude and was efficient in cleaning throughout the entire stay. - They have an elevator. Most hotels in Taiwan have elevators. - They are happy to help moving your luggage upon request. - Excellent hot shower temperature and pressure - Amenities provided in the room is abundant with good quality - They are trustworthy in honoring pre-agreed upon check-in requirements. Before booking this hotel, I asked about the check-in requirements and what I felt comfortable providing and what not. They agreed and executed accordingly. I appreciate how their words and actions are consistent, which is very different from some hotels (Best Western always acted inconsistently, Marriott, Hilton, and IHG hotels are spotty, some are good, and some are bad) in the US and Canada where they said/agreed one things and acted differently when I arrived at the front desk for check-in. Hotel services in Taiwan are generally much better in terms of service attitude and honoring their words. - Effective expectation management and communication - When raising issues, they took it with positive attitude: they always first owned it by providing a sincere apology, tried to solve it immediately. If they couldn't solve it right away, they asked for more time and provided a timeframe on when it would be solved. Throughout my stay, 50% of issues were solved immediately, and 50% were solved within 12 to 24 hours. No issues remained unresolved. - Common areas are always very clean and organized. Negatives: - Not always have people at the front desk to help open the heavy doors. Better to change it to auto-sliding doors. - The elevator carpet is gross and dirty: time to change it. There was a hair hidden underneath the hand towel on first day - raised the issue and they fixed it the next morning. Should not have missed at first place. - There was a dirty blue cup with watermarks all

Overall, room is clean, service is good, location is strategic with direct access to public transport. Service can be improved where they initially assigned a standard room size equipped with superior double bed to us who reserved a superior double room. Unfortunately we have to stay a night in the assigned room before shifting to the intended room. Photos below are the initially assigned room where it is different from the pictures shown on Trip.com for superior double room. Overall, it is still a good hotel.

We check in super late like 3am..I inform the hotel before hand you can email them or call via trip.com they will give you online check in with qr code…its is easy to check in..the building in open 24hrs..then 7th floor we just scan the qr code and the key card in a small locker will open and you will get your key card just like that were able to check in without any issue just make sure you have a internet on that day so you can register and get the qr code on the hotel..but overall it was a good hotel very straight forward it is clean the room is so big water in our room has a heater..it has a hair blower and towels.. We enjoy staying here will definitely be staying here again🥰😍 check out is a breeze to theres no staff when we left we just drop the key card on the counter and good to go😍 Sorry for the pics we are in a hurry catching our flight😅😂(twin beds)