Atour S Hotel, Jinyang Street, Taiyuan

Atour S Hotel, Jinyang Street, Taiyuan Reviews

Atour S Hotel, Jinyang Street, Taiyuan

157 Jinyang Street, Xiaodian District, Taiyuan, Shanxi, ChinaView Hotel Details
Atour S Hotel, Jinyang Street, Taiyuan
Atour S Hotel, Jinyang Street, TaiyuanAtour S Hotel, Jinyang Street, TaiyuanAtour S Hotel, Jinyang Street, Taiyuan
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Atour S Hotel, Jinyang Street, Taiyuan Guest Reviews

4.8/5
Excellent
950 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(950)
Positive reviews(945)
Reviews with photos/video(105)
Delicious breakfast(115)
Friendly front desk staff(84)
Many amenities(69)
Easy to get around(68)
Large rooms(59)
Close to metro(29)
Awesome gym(11)
Delicious buffet(7)
Negative reviews(5)
Anonymous User
Superior Double Room
Stayed in May 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on May 18, 2024
New hotel. Great location, just on top of subway. Lobby staff are very nice. Breakfast with various variety. Worth the money. Highly recommended.
Liping
Executive Double Room
Stayed in May 2024
Travel with friends
83 review
5.0/5
Outstanding
Posted on May 22, 2024
Hotel is very clean , staffs are very friendly .
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
8 review
4.1/5
Very Good
Posted on May 2, 2024
The cleanliness and facilities of the room are good, which is more in line with the quality of Atour. But the front desk is really strange. The room is sometimes available and sometimes not. Very stingy. We took the early high-speed train to Taiyuan. Because we didn't get the return ticket, we needed to stay for one night before returning to Shanghai, so we chose the economical and fast Atour. As a result, we arrived at the front desk at 11 o'clock and were told that there was no room and we had to wait. I told the front desk that we could either upgrade it, because I didn't wash up in the morning and wanted to wash up before going out. Then we were told that there was still no room after upgrading one level. Then I was very confused about why it was so popular, and I took a casual look at Ctrip. Seeing that diamond members can upgrade for free, I told him that I could upgrade it anyway, and if there was no room for the executive level, I could upgrade it to the next level. Then suddenly I was told that there was an executive room. I asked if I had just checked out and needed to wait for cleaning? He said no. So it was very strange, did he not want to upgrade or what. To be honest, Atour's high-end king bed, executive king bed and wooden king bed are really not important to us passers-by, just taking a shower. It's really stingy to dawdle at the front desk for a long time on a small matter. 😓😓😓The room on the 11th floor is right below the restaurant. The restaurant started cooking at 5 o'clock the next day. The soundproofing is really average. I was in a bad mood and had to catch the high-speed train at 8 o'clock in the morning😓😓😓Speechless
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Response from Property: After reading the comments from Duoer friends, Duoer was very sad that she could not bring you a satisfactory stay experience. This is Duoer's biggest regret. Duoer contacted you as soon as possible to understand the details, but unfortunately, she did not get in touch with you. Your sincere evaluation is a spur to Duoer's continuous progress. I look forward to your visit again. I will definitely give you a better and more satisfactory stay experience, let you feel the sincerity of Duoer family members, and let you see the hotel's continuous efforts to improve. Duoer will always welcome every guest with better service. Finally, I wish you a happy life. I sincerely hope that you can stay again to feel Duoer's progress! I wish you a smooth work and a happy family!
Restoreancientwa
Superior Double Room
Stayed in Apr 2024
Couples
3 review
4.0/5
Very Good
Posted on Apr 20, 2024
Facilities: Complete facilities, laundry room, late night porridge Hygiene: Average hygiene, traces of last stay Environment: Nice hotel environment, perfect in all aspects Service: Very good service attitude, the front desk lady and brother are all soft-spoken, the buffet restaurant in the morning is also very good
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6/8
Response from Property: We are a little disappointed that we didn't get your 5-point praise. We will continue to work hard on service and hygiene to make you satisfied next time. Duoer and the whole family welcome you back again. Duoer is willing to create more little surprises for you!
Guest User
Superior Double Room
Stayed in Apr 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Good location, new hotel, in the Atour chain, the room layout is pleasant and comfortable
Original TextTranslated by Google
Response from Property: There is always unexpected warmth on the road. Here, satisfaction is just an expectation, and touching and surprising are the direction we always pursue. Thank you for your review. Duoer hopes to always accompany you!
Lydia•Cindy
Executive Double Room
Stayed in Apr 2024
Business travelers
25 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Very satisfied, the service is very good, the first choice for business trips.
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Response from Property: Thank you for your encouragement and thank you for taking the time to write a review for us. The greatest happiness for a person is that his or her efforts are recognized by others. Now Duoer is like that happy and lucky person. As long as you like it, Duoer will always be there~
Ranqikaidesheng
Superior Double Room
Stayed in Mar 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Environment: There is a main road outside the door, convenient transportation, and it is only 12 minutes away from Taiyuan South Station. The room is clean and spacious, the breakfast room is good and the breakfast is closed at 11 o'clock on weekends, which is very caring for those who don't like to get up on business trips. The front desk service is enthusiastic and tries its best to satisfy customers.
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6/7
Response from Property: Wow, I almost jumped up with joy after seeing your review. Thank you very much for your love and affirmation of Duoer. Your touching and satisfaction is the pursuit of all of us in Atour. We will definitely not let you down! I hope you can always accompany Duoer on the road ahead, and let us get better and better together~
Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Business travelers
48 review
5.0/5
Outstanding
Posted on Feb 29, 2024
The Yaduo Green Tea delivered by Jimufang is produced by the Wahaha manufacturer. I personally feel that it is better than that of a certain master. It has complete facilities, good service attitude, and invoices are issued quickly.
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Response from Property: Duoer is very happy to see your five-star praise. Duoer has always adhered to the concept of customer first to provide intimate and meticulous service to every guest staying in the hotel, and strives to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and more humane services. Looking forward to your next visit!
TuziBonnie
Guestroom (2 beds)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel service is very attentive. I spent a week in Shanxi and stayed in various major hotels. This was the most satisfactory time. The room was clean and spacious, and the waiters were considerate and enthusiastic. After checking out, the front desk called us and told us that we left our mobile phones in the room and helped us mail them. Thank you very much.
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Response from Property: Duo'er is so beautiful under the camera. From every line of my words, you can see your love for Duo'er. Meeting Duo'er is like Bole meeting a thousand-mile horse. He discovers Duo'er's many advantages and makes Duo'er happy. I was very touched. My family members were really happy to see that I spoke so highly of Duoer. Duoer has always been committed to providing customers with touching and high-quality services, so that every guest can feel like a family. With such warmth, I sincerely hope that you will be so lucky no matter where you are. Duoer sincerely looks forward to your visit again. I wish you smooth sailing in your work and a sweet and happy life!
Guest User
Executive Room (2 beds)
Stayed in Feb 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Atour's rooms are well-equipped. When you walk into the room, it is very clean and bright. The service attitude is excellent. I will definitely choose it when staying in a hotel in the future.
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Response from Property: Duo'er is so beautiful under the camera. From every line of my words, you can see your love for Duo'er. Meeting Duo'er is like Bole meeting a thousand-mile horse. He discovers Duo'er's many advantages and makes Duo'er happy. I was very touched. My family members were really happy to see that I spoke so highly of Duoer. Duoer has always been committed to providing customers with touching and high-quality services, so that every guest can feel like a family. With such warmth, I sincerely hope that you will be so lucky no matter where you are. Duoer sincerely looks forward to your visit again. I wish you smooth sailing in your work and a sweet and happy life!
Salefennii
Superior Room (2 beds)
Stayed in Jan 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The bedding at Atour Hotel is very comfortable, the front desk service attitude is also very good, the room is clean and tidy, and the location is also excellent. There are convenience stores, supermarkets and places to eat. I will choose Atour Hotel next time!
Original TextTranslated by Google
Response from Property: There is always unexpected warmth on the road. Here, satisfaction is just an expectation, and touching and surprising are the direction we always pursue. Thank you for your review. Duoer hopes to always accompany you!
Guest User
Executive Room (2 beds)
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 21, 2024
The TV is good, the kids can watch it when they come in. I've stayed in many hotels, but most of the TVs don't have any channels. The bed and pillows are also comfortable to sleep on. The kids said they like living here. The floor is wooden, which they like better.
Original TextTranslated by Google
Response from Property: There is always unexpected warmth on the road. Here, satisfaction is just an expectation, and touching and surprising are the direction we always pursue. Thank you for your review. Duoer hopes to always accompany you!
Guest User
Superior Room (2 beds)
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 15, 2024
The service attitude is very good. The environment is nice. It is clean and hygienic. The front desk lady is also very friendly and patient. The breakfast is delicious
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Response from Property: Thank you for your praise, Duoer will remember you. As long as you come to our store, you are our relatives and friends. Duoer will do her best to help you. Duoer will do everything with her heart, hoping to make you feel comfortable and at ease at home. At the same time, I am very fortunate to be able to contact you and listen to your thoughts about Duoer's home. Duoer also likes and cherishes the time spent with you, and looks forward to seeing you again! Thank you for your blessings! Duoer and her whole family welcome you back again. Duoer is willing to create more little surprises for you!
Baoheキャンデ
Superior Double Room
Stayed in Jan 2024
Other
3 review
5.0/5
Outstanding
Posted on Jan 9, 2024
The service attitude is very good. The environment is nice. It is clean and hygienic, and the front desk lady is also very friendly and patient. The only thing is that there is no heater, which is a bit unfriendly for people who are afraid of cold!
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Response from Property: I am very sorry that I did not give you a good stay experience this time. Duoer feels a little sad and has reflected on her daily work. Next, she will check the guest rooms more carefully and do a good job of maintaining and rectifying the facilities. At the same time, she also hopes that if you have any questions during your stay, you can contact the hotel front desk as soon as possible. Duoer's family will solve the problem for you as soon as possible. I hope you will still be with me in the future. Duoer will greet you every time with the best service!
Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The room is clean and there are souvenirs prepared by the hotel, great👍
Original TextTranslated by Google
Response from Property: Dear friends: Hello! We are glad that you chose to stay at Atour S Hotel, Jinyang Street, Taiyuan. The waiter was stunned when he saw your review! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there will be take-out boxes! Home is a safe haven, a cozy nest, and a warm corner. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. Looking forward to your next return home!