Hampton by Hilton Taiyuan Jianshe South Road

Hampton by Hilton Taiyuan Jianshe South Road Reviews

Hampton by Hilton Taiyuan Jianshe South Road

No.142 Jianshe South Road, Taiyuan, ChinaView Hotel Details
Hampton by Hilton Taiyuan Jianshe South Road
Hampton by Hilton Taiyuan Jianshe South RoadHampton by Hilton Taiyuan Jianshe South RoadHampton by Hilton Taiyuan Jianshe South Road
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Hampton by Hilton Taiyuan Jianshe South Road Guest Reviews

4.6/5
Very Good
1847 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1847)
Positive reviews(1774)
Reviews with photos/video(488)
Delicious breakfast(288)
Friendly front desk staff(206)
Classy environment(164)
Too noisy(121)
Perfect for business trips(59)
Tasty restaurant(19)
Stayed multiple times(18)
Close to airport(15)
Negative reviews(73)
Robertleeinchina
Superior Double Room
Stayed in Oct 2023
Business travelers
5 review
4.5/5
Great
Posted on Nov 12, 2023
Staff at the front desk were very kind and welcoming. They let us check in early. Cleaning staff were very friendly and helpful. Walking distance to malls and great restaurants. People in Taiyuan drive everywhere so this hotel was very convenient to jump on the highway or catch a taxi. Room smelled of smoke even though this was a non-smoking room - it needed a little airing out.
Response from Property: Dear happy friends! From your comments, I feel your love for the hotel, the words reveal your affirmation of us, touching often happens in a moment, your affirmation makes us full of motivation. We will continue to work hard to ensure the smell of the room and pay more attention to the smoke smell. We believe that we will do better and better in the future, as always, to provide intimate service for each guest. We hope you will continue to choose and support Hilton Huanpeng Taiyuan Jianshe South Road, we sincerely look forward to your visit again! Wish you a happy life ----- Little Hampton
SP
Superior Double Room
Stayed in Apr 2023
Solo travelers
19 review
4.7/5
Amazing
Posted on Apr 30, 2023
Overall pleased with the hotel. The room was clean and quiet. Check-in was polite and quick, although with limited English (which didn’t affect check-in or my stay). Breakfast was a bit underwhelming. There are some pastries, fluorescent pink breakfast meat, and a lot of wet vegetable in soy-sauce type options.
Response from Property: Thank you for your recognition of our service, we will work harder to learn good English and implement the friendly, reliable, caring, considerate service concept, next time come, you will see more excellent us! I am very glad that you can like our construction of Hilton Huanpeng South Road, like you come, like you come again! It is a great pleasure to meet you and to serve every customer with great care. We cherish your encounter with us and thank you for your trust between the lines. We will never forget our original intention and strive to move forward. -- Always happy little friends
Kendrick
Comfort Double Room
Stayed in Sep 2022
Solo travelers
47 review
5.0/5
Outstanding
Posted on Sep 12, 2022
Perfect location to all the malls and other things you would need, ridiculously easy check-in, all the amenities you could ask for. Definitely will stay again (although the breakfast selection wasn’t to my tastes)
Response from Property: Seeing such kind comments, Huan Xiaopeng felt a warm current in his heart. Sincerely thank you for your approval. "Friendly, reliable, caring and considerate" is the sincere service that huanpeng provides to every guest. It is committed to letting you feel our extraordinary check-in experience. Come often when you have time ~ ~ full 5 points of praise from relatives. Huanxiaopeng is like a spring breeze. Suddenly, there is a feeling of "happy spring, happy horseshoe disease, seeing all the Changan flowers in one day". Thank your relatives for their affirmation and support. In this beautiful ci
Dr. B
Comfort Double Room
Stayed in Jul 2022
Solo travelers
19 review
5.0/5
Outstanding
Posted on Jul 31, 2022
Probably the cleanest and best vibe of all the hotels I’ve stayed at. It’s clear they put a lot of resources into going the extra mile to provide the most desired services to ensure customer satisfaction.
Response from Property: Dear guest, thank you for choosing to stay at Hampton by Hilton Taiyuan Jianshe South Road, and thank you for your comments !
Guest User
Comfort Double Room
Stayed in Jan 2022
Business travelers
19 review
5.0/5
Outstanding
Posted on Jan 30, 2022
还行挺好的 比其他价格要优惠。kdjdjjdjndmdmdmmdmdkdmkdkdkdkdkdkkdmdkdkdkkdkekkkkrkkdkkkdkdkekkekekjkjkjrjjrjrjrjrjrjjrjrjrjrjjr
Response from Property: Dear guest, hello: The sky is blue, enough to settle the busy mood of the journey; the sunshine is bright enough to warm the tired soul of the journey; the spring flowers are gorgeous, enough to soothe the sour eyes of the journey. Thank you for your careful sharing. We will adhere to the service concept of "serving every guest with heart" to provide you with a more satisfying and surprising experience, so that you can feel the warmth of "home". It's hard to say goodbye when we meet, but I'll be waiting for you to come back again. When we see you again, I hope that my old friend is well, that the spring flowers remain as they are, and that my feelings will stay forever.
Anonymous User
Superior Double Room
Stayed in Jul 2021
Business travelers
12 review
5.0/5
Outstanding
Posted on Dec 25, 2021
 it was my first time to use this hotel; and the overall experience is good; her it had the robot that can delivered your order to your room Not like some of the five star hotels they don’t even have the delivery services
Response from Property: Dear guest officer, hello: the sky is blue enough to precipitate the busy mood of the journey; Sunny, enough to warm the journey tired heart; Spring flowers gorgeous, enough to ease the journey sour eyes. Thank you for sharing with your heart, we will uphold the service concept of "heart service number every guest", to provide you with a more satisfactory and more surprising experience, let you feel the warmth of "home". It is difficult to see each other, and it is difficult to watch for you to return. On the day of goodbye, may the old man be safe and sound, and the spring flowers are still moving.
Minmin….
Comfort Double Room
Stayed in Dec 2022
Couples
7 review
5.0/5
Outstanding
Posted on Feb 15, 2023
good.
Guest User
Superior Twin Room
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 6, 2024
Jingjing and Xiaoniu at the front desk are very nice. The service is very good. They upgraded the room and gave us a small gift.
Original TextTranslated by Google
Response from Property: Thank you for your praise. We will continue to work hard and strive to provide you with a better and more comfortable stay. With slow anticipation, let's meet again next time~ --- I miss you in my dreams, Xiaopeng Huan
Guest User
Superior Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 7, 2024
They are all very good. I recommend staying near the railway. If you have children, you can give breakfast as a gift.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation. Our breakfast is excellent, with a variety of varieties and rich taste. Seeing that you brought your children with you, we took into consideration that children are easily tired on the road, so we brought you some snacks to comfort your baby. Welcome to visit next time! ——I will always miss you, my dear friend.
Guest User
Comfort Double Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The hotel is not bad. The lobby is quite large and has a light fragrance. I am satisfied [smile], the front desk staff! The service attitude is particularly good [strong]. Seeing that we brought our children here, they also introduced the hotel's May Day activities. I heard that there were pitching pots, ring tossing games, and cartoons. My children didn't want to leave [grin], and the breakfast was richer than the breakfasts in the hotels I stayed in before! Few hotels have rice noodles for breakfast. The taste is more delicious. It feels like it is made with care. I will stay here again next time. It's more reasonable! ! !
Original TextTranslated by Google
Response from Property: Thank you for your praise. We will continue to work hard and strive to provide you with a better and more comfortable stay. With slow anticipation, let's meet again next time~ --- I miss you in my dreams, Xiaopeng Huan
Guest User
Comfort Double Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
What a magical hotel! I brought my kids here. They loved the ring tossing game and even caught a toy car. The front desk also gave me a coupon. We will go to Maoye Amusement Park tomorrow! And the front desk lady made fresh cotton candy. I was so happy to be in this hotel during the May Day holiday! !
Original TextTranslated by Google
Response from Property: Thank you for your praise. We will continue to work hard and strive to provide you with a better and more comfortable stay. With slow anticipation, let's meet again next time~ --- I miss you in my dreams, Xiaopeng Huan
Guest User
Superior Twin Room
Stayed in Apr 2024
Family
4 review
0.5/5
Posted on Apr 29, 2024
When we checked in, the clerk was very indifferent. When we got to the room, I felt it was noisy and wanted to change it. Then the waiter changed to the 6th floor. The elderly and children were on the 5th floor. There was no response at this time. The elderly and children waited for a long time but did not come up because there was no room card. Besides, the room was dirty and messy. I have never seen such a noisy room. There was no way to sleep! I don’t know why the lights in the room can’t be turned off. They are all bright, which really affects our impression of Taiyuan! I never give bad reviews, I am really speechless!
Original TextTranslated by Google
Response from Property: We are very sorry. Next time you stay, we will try to reserve a room on a higher floor for you, so that we can reduce the noise interference. We have also punished and trained the relevant employees to ensure that the same problem will not occur again. We still hope that you can give us a chance to correct it and come back to supervise our work often.
Guest User
Superior Double Room
Stayed in Apr 2024
Other
2 review
1.0/5
Posted on Apr 16, 2024
The room is close to the viaduct and the train station. It is very noisy 24 hours a day. The service attitude of the waiter is also very poor. The room hygiene is not good. I don't recommend it. I also took a video, but I can't upload it.
Original TextTranslated by Google
Response from Property: We are very sorry for the bad stay experience. We have conducted targeted training for the relevant waiters. The hotel has formulated a specific training plan on service attitude and service standards, which will be implemented step by step, and we will do our best to provide guests with satisfactory services. Next time you stay, we will definitely try to arrange a higher floor for you to minimize noise interference. I apologize again, —————————— Very guilty Huan Xiaopeng
Guest User
Comfort Double Room
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 5, 2024
I came to Taiyuan for a visit and chose the Hilton Hampton Hotel on Jianshe South Road. The location is very convenient, easy to find, and there is also a parking lot. The lobby smells good as soon as you enter. The room facilities are also very good, the bed is cleaned very well, and it is very comfortable to sleep. The breakfast is also very rich, super satisfied
Original TextTranslated by Google
Response from Property: As the saying goes, deep affection cannot be retained, only 5 points can win people's hearts. Your 5 points from the heart can successfully win the hearts of the front desk brother and sister! Thank you very much for your love and recognition of Huan Xiaopeng. Huan Xiaopeng is so happy~~ Huan Xiaopeng is so happy to be praised by you. Rest in an elegant and poetic environment, enjoy "friendly, reliable, caring, and thoughtful" services, taste nutritious food, and be in a good mood. The trip will be more comfortable~ Thank you again for choosing Huan Xiaopeng among many hotels. I hope Huan Xiaopeng will be a beautiful scenery on your journey. I look forward to another wonderful encounter with you.
Guest User
Comfort Double Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 4, 2024
I have to give a good review. First of all, when I entered the lobby, the whole view and smell were very good. The front desk staff was also very enthusiastic, which was definitely a plus. And the Hilton brand is also trustworthy. The sheets and bedding in the room are very good, which is absolutely reassuring. The breakfast is delicious. I came here just for this breakfast, but I opened a bigger surprise. I will definitely come again next time!
Original TextTranslated by Google
Response from Property: As the saying goes, deep affection cannot be retained, only 5 points can win people's hearts. Your 5 points from the heart can successfully win the hearts of the front desk brother and sister! Thank you very much for your love and recognition of Huan Xiaopeng. Huan Xiaopeng is so happy~~ Huan Xiaopeng is so happy to be praised by you. Rest in an elegant and poetic environment, enjoy "friendly, reliable, caring, and thoughtful" services, taste nutritious food, and be in a good mood. The trip will be more comfortable~ Thank you again for choosing Huan Xiaopeng among many hotels. I hope Huan Xiaopeng will be a beautiful scenery on your journey. I look forward to another wonderful encounter with you.