Fujisawa. SAI
November 12, 2024
Terrible experience.
I checked in at 21:42 and entered room 301, where I found a stranger's luggage (as shown in the picture).
On the table was a sheet with my name on it (for the same room 301) that said I had checked in at 10:28 AM.
Is it even possible to check in at 10:28 AM? Is this normal for hotel management?
When I asked the front desk, they gave me an incomprehensible explanation: "We issued the wrong name." How could they have made such a mistake so that someone else could check in under my name?
Even when a person who seemed to be a manager came out, they didn't give me a satisfactory explanation.
I ended up being given a different room, but...
The hotel facilities and location were perfect, no complaints.
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