Baan Khaolak Beach Resort

Excellent customer service went above and beyond.

Stayed 14th -28th June. Place was lovely and the staff were amazing. Had our mum with us who had a mobility scooter which broke down a week in, the lovely Anne (manager) had her maintenance guys come and take a look but no joy so we borrowed a wheelchair to help her get around. Baan is a lovely small hotel and ideal for a couples getaway. It was quiet while we were there due to being out of season and had a few days of constant rain and not so friendly mozzie, lol. Town wasn't a long walk away lots of shops to pop into, and restaurants and bars along the way. If you want a local thai cafe just head toward the dream bar for a cocktail and right next door is a mini mart with a seating area, the chicken wings are to die for and amazing chicken pad thai. We will definitely be back to see Anne and her team, thank you for making our trip so special and again for the birthday cake and wine.

I loved this place! Great room, great setting (I did feel a bit isolated, but if the hotel were in a more built-up area, it wouldn't be in such an idyllic setting), staff went INCREDIBLY helpful and nice (one time I broke one of their 'do not disturb' signs by accident - THEY apologised to ME, brought me a new one, and brought a plate of cakes as an apology!), great breakfast (there really is a lot - but some is hidden away in a refrigerated room which you may not notice). Speaking of the food (also excellent, by the way) - don't be put off by some more disparaging reviews on here! The food IS fresh, yes, the chicken may be more chewy than you're used to at home, not because it was hastily defrosted frozen food, but because they don't process food to the n*th degree in Thailand! Also, it IS cheap (I've included their prices for April 2024 in the photos). It may be a bit overpriced by Thai standards (you could get it half the price by spending half the day trekking into town and wasting most of the day), but you are in a resort - it's the same all the world over! Also, this place is great for wheelchairs - without the resort seeming in any way 'special' accommodation. I, myself, am a wheelchair user, but I think I was the only person there in a wheelchair - it really was a varied group (singles, young couples, young families, multi-generational families, and older couples). I was really impressed by how comprehensive the access was, without it standing out much - I had a massive room, grab rails around the toilet, wheel-in shower with a built-in stone bench with more grab rails, everywhere had ramps, there was both a slope in to the pool and a pool hoist, another disabled toilet by the pool, the pool-side shower even had a fixed seat, there were sunloungers reserved for those in wheelchairs, and a slope to the beach!

Service was good. Food poor. Chewy chicken satay, as though quickly defrosted aka student style. Frozen chips aka McCain. We’ve had such better food at the authentic beach bars near our hotel (Kantary Beach hotel and resort). However- View lovely.