Khaolak Laguna Resort Reviews

We arrived at the hotel at 10am and were greeted with a cold flannel and a drink. First impression was lots of steps, old style Thai decor but seemed clean. Within 30 minutes we were in our room, number 411, which was quite central for all facilities. The rooms are very spacious but in need of a little TLC. Air conditioning was fabulous for the first couple of days but became a real problem after. It seemed like it was on a timer and, after being on for a while, it sounded like it was still blowing but was not blowing cold air. We reported it to reception 3 times but it wasn’t until the 4th complaint that we were moved to room 415 but soon discovered this room had the same issue and it appears rooms 412 and 413 had the same issue. The shower is lovely and powerful and the bathroom has shower gel, shampoo, toothbrush, comb. There is also a pool/beach bag you can use and pool towels. The pool was lovely first thing but got warm by the afternoon with the sun on it. Not sure how often the pool is cleaned but there were dirty/slimey areas on the pool floor. There were room renovations happening while we were there but they didn’t affect our stay at all. They have fitted covers by the beach restaurant so you can completely cover the padded sunbed top. You need it as they get very hot. The pool staff are lovely and helpful. Benz was our favourite and works ridiculously hard but always with a smile on his face. The ladies in the restaurants are wonderful, lead by Ju, who is so funny, helpful and very welcoming. Oi, Jeab, Na, Poppy, Wi and May are so lovely that we felt relaxed and well looked after at mealtimes. I wouldn’t recommend this hotel for anyone with mobility issues as there are so many steps. It is located at the end of the Khao Lak shopping area but there’s not too much of a walk to the shopping area and there’s usually a taxi outside which can take you to the market for about 200 baht (approx 45 to the £ Jun 24) or just to the far end of the shopping area for about 150 baht. It was low season when we went so it was very quiet in the hotel and in the area. Sadly the beach directly in front of the pool area has a lot of debris on it when the tide goes out, bottle tops, flip flops, toys. It’s real sad to see but obviously nothing the hotel can control.