JW Marriott Khao Lak Resort Suites Reviews

Checking in on New Year's Eve, the hotel arranged a Chinese New Year buffet, a fireworks show on the beach, and you can watch the Spring Festival Gala in the room, which is very good. Stayed for three nights. There is no need to get up early in the morning. It is very convenient to go to Similan and Surin. The room with direct access to the swimming pool is a favorite of the children. They can jump into the swimming pool at any time. The tomahawk steak at Drift is also great.

All the staff greet you with a smile and don't hesitate to help you if you need anything. The swimming pool is long and has a variety of pools, so it's great for playing. There's also cool water and fruit service next to the pool, and it was a good resort that 3 days and 2 nights just within the resort was too short.

The room was a bit small and cramped! It is a newly renovated villa! Especially the space on the second floor is cramped! The attitude of the Thai restaurant service staff is different, and the checkin staff is very friendly!

It's okay, a hotel with a lot of foreigners and strong privacy

What makes a relaxing getaway coupled with a successful business is the professional staff at the resort. JW Marriott at Khao Lak has the professional, multilingual staff on board to help make your getaway experience as relaxing and comfortable as possible. From Khun Apple at the front desk during check in or Khun Oum at the check out desk, they provided such excellent, quality service making my family feel appreciated. All the service staff helped play with my 2 year old son, which made me feel like children are also appreciated at this resort. We loved P’Apple who showed us the farm and took the time to explain the company’s plan creating an ecotourism experience for guests. The facilities were immaculate! The rooms are dry and well-built despite the high humidity. The pool is well kept and ver my fun to swim around the property. I know this isn’t a company specific issue, but the amount of trash that washed up on the beach and left there was an eye sore. I wanted to play in the sand and water but the amount of foam, fishing wire, and plastic was so concerning. I get that this is a greater ecosystem issue as opposed to JW’s issue. Lastly, enjoy the sunset on this property. It’s so tranquil.

Never a dull moment with plenty of activities for all ages. Fantastic views, great restaurants serving various cuisines that taste awesome, extremely hospitable staff all round, and the sustainability efforts have got to be seen to be believed - truly impressive! Wish I could have stayed longer than 4 nights!

The pool is what you first notice. Thailands largest I’m told. Cool water and endless hours over days meandering through the many canals up to our room. Beautiful surroundings, meticulously manicured and staff that smile always and greet you with an effervescent greeting every time. Quality is everywhere at this resort. Looking for it everywhere and always I wasn’t disappointed. The food, oh dear lord the food! The best I’ve ever eaten, dining experiences that are world class. The beach is clean, white sand that laps right up to the pool chairs lined up under coconut trees, I snoozed while the warm salty breeze kept me feeling cozy and warm, not too hot in spite of the humidity. Long walks on the miles of beach while long boats cut through the green sea reminding me this was Thailand.

I thought a lot about it before going. (Hotel location, surrounding commercial areas, car travel time, etc.) I exchanged friendly answers and received a lot of useful information about the hotel, so I made a decision. When I first arrived at the hotel, I still cannot erase the emotion. It was so good and I was happy. I also liked the friendly behavior of the staff and their efforts to ensure that there were no inconveniences during my stay. It's a pity that I couldn't tell the jw Khao Lak staff that I was so happy and had a great time during my stay, and I'm grateful.

Really nice hotel, with a stunning pool. The breakfast is amazing. There is something for everyone. The juice khao lak booster are amazing. The beach are beautiful. We didn’t use the restaurant, we walked down the beach to eat. The spa was amazing.

This hotel is amazing ,the grounds are immaculate .It is right on the beach front with plenty of towels and cold water stations everywhere. The air conditioning worked really well which was needed as the heat is intense outside There are many restaurants within the hotel and plenty on the beach close by for drinks and street food also good quality Our favourite restaurant was Olives (Italian) The staff are all friendly and attentive especially Laila and Harrison who always went the extra mile to make you feel welcome and for breakfast Nuch she even remembered what drinks we liked JW Marriott your staff are a credit to you . We have no complaints I would recommend a swim up pool at this particular hotel due to the heat . Thank you Jayne and Steve

Why can’t I give 6 stars? A resort that sets a very high bar for others to follow. I’ve travelled to many countries and stayed in a number of Marriott hotels, but none come close to the quality I found here. The staff deserve extra praise as nothing was too much trouble for them. The whole complex was spotless and maintained to a very high standard. And good news for the sunbed chasers, staff were actively removing towels from unattended loungers all day.

Great hotel, but maybe a bit soulless. We stayed in a two bedroom suite and we agreed that the room was one of the best we have stayed in. The hotel itself is huge with amazing facilities, lots of restaurants, and plenty to keep you and the kids busy. The beach is wonderful with loads of free equipment to use. The pools are also great, and there is something for everyone. The main issue I have the JW, is that it doesn't have any soul. You could be anywhere in the world. I am quite sure that the majority of people that stay at the JW don't leave the resort. Why would they? The JW caters for every Western style of cuisine in a safe environment, it caters perfectly for the self entitled spoilt children of middle class parents who are quite happy to pay European prices for their food and drink. We ate once in the Olive, which was very good. But why would would eat in the other restaurants, when 2 mins down the beach are some excellent authentic Thai places. Where you can drink (the same) beer and cocktails at a fraction of the price. You can eat amazing local food, rather than pizza, burgers and steak at the JW. If you like to play it "safe" in a controlled environment, where your every whim is catered for, then book the JW. But don't expect it to give you a true "Thai experience"

Have been there a few times already and just booked again. Very nice beach, great food (not exactely cheap, but worth it), and a lot of shaded places at the beach. Had to chance rooms during the last holiday due to maintenance work. The communication was very professional and personal. Thank you, Taki. All of the staff menbers are very friendly and helpful. We are looking forward to the next holiday!

The Marriott is already an older Hotel, which added two wings recently. Three of those buildings consist of suites. Thus the name. We had a two bedroom duplex suite. Amazing rooms with three huge flatscreen TVs, large bathroom and a small kitchen. However, there is one big negative: They do not offer the Marriott signature beds. They only have economical, very hard and uncomfortable mattresses. When I addressed this problem at the reception, three different people didn’t have no idea what I was talking about. Considering that I am a Marriott Bonvoy member, and have a lot of experience with the various hotels, I would expect that the respective brand offers the signature bed. Considering that Marriott has some 20 hotels in the area, you better check first, if they offer the respective beds (e.g. sweet sleeper bed, heavenly bed). The resort is huge. They connected all the pools, to a total of 3 km for swimming. The beach is nice, although due to the continuous breeze and slight chop, the sand is stirred up and the water is a bit murky. There are a couple of cheap Thai restaurants and Massage places on the beach. The thai restaurant in the hotel is quite good and not too expensive. Italian restaurant is really excellent. The breakfast is also very good. They offer of course various Asian choices. Try it!